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Studio Reviews

1.3 Rating 1,567 Reviews
7 %
of reviewers recommend Studio
1.3
Based on 1,567 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Studio 1 star review on 23rd December 2024
Nikolett Pflum
Studio 1 star review on 15th December 2024
Pat Finch
Studio 1 star review on 7th December 2024
Tracy
Studio 1 star review on 7th December 2024
Tracy
Studio 1 star review on 7th December 2024
Tracy
Studio 2 star review on 7th September 2024
Ali
Studio 2 star review on 7th September 2024
Ali
102
Anonymous
Anonymous  // 01/01/2019
Dont buy from Studio. They ask for payment before you have received all the order. They charge you to return faulty items. Cheap rubbish. No quality. Customer service non existent . They cut you off when you hang on for 25 minutes to speak with them . Be warned
Helpful Report
Posted 6 years ago
I purchased a few items during the Christmas period as small gifts for my daughter school friends. However, when my bill arrived I was shocked to discover that someone had purchased products worth hundreds of pounds on my account. I contacted Studio immediately was informed that someone using another name had purchased goods and had them sent to a different address from mine. I asked for a refund and investigation to take place! I was assured that this would take place as a matter of urgency. Unfortunately, this only happened after numerous irate phone calls and many months of waiting. I later found out that a friend has experienced the same fate only worse. She has has had numerous attempts to purchase products using her bank account from differing retailers. This has resulted in her having to change her bank details many times. In fact, she made a purchase from Studio this morning and this afternoon another attempt was made on her new card. As Studio do not offer the security of PayPal I'm steering clear of this company completely.
Helpful Report
Posted 6 years ago
purchased door fly net in black 2 of the magnets missing luckily I kept magnets from the past poor quality rubbish
Helpful Report
Posted 6 years ago
Ordered a item and two days after receiving order i got invoice in post on the saturday afternoon to say it had to be paid by the monday and allow 24 hours for card payment and 5 days if i paid into bank. I did not have a prob with paying but really give your customers a chance to pay not less than 24 hours. I will not be buying from this company ever again and my response from customer service did not answer my questions i think it was just a standard email as they have probably had ALOT of complaints.
Helpful Report
Posted 6 years ago
Never use this company. Delivery by Hermes, or should I say non delivery by Hermes, Studio staff unhelpful and have no intention of sorting the issue. I really wish I had never ordered from this company, they are a complete shambles.
Helpful Report
Posted 6 years ago
Keep sending me bills marked "Articles for the blind" which is disgusting. I only owe a small amount but when I try to set up Direct Debit, they refuse. Items were shoddy, staff are ignorant and unhelpful and firm is a total scam. Avoid!
Helpful Report
Posted 6 years ago
I have never bought anything from Studio but they keep sending me an invoice for £10.29. I have ignored their letters up to now as I know it's a scam but having read other reviews I'm worried they might escalate their demands.
Helpful Report
Posted 6 years ago
Ordered item (May 2018)didn't have to pay upfront. Item delivered ..badly packaged and damaged, contacted company who arranged for it to be collected which it was a few days later (end of May 2018)...company acknowledged receipt of returned item via phonecall. Today June 15th 2019 I received a letter asking for payment!!! Contacted customer services who said there was a return noted on my account but I need to fill in a form that they will send me!!!! Letter was threatening and said external agencies would be used to collect money owed!. Be warned DO NOT use this COMPANY.....
Helpful Report
Posted 6 years ago
Items were often broken and no replacement given. They charge PPI and take months to Refund it. Not happy at all.
Helpful Report
Posted 6 years ago
Truly awful service. Slow delivery. Couldn't cancel as they took so long to answer my email. Lost my item when it was returned.. After numerous emails I am still waiting for my money to be refunded to my bank. Please stay away...they are far too much hassle to deal with. There are better companies out there.
Helpful Report
Posted 6 years ago
This is the worst most misleading company I have ever dealt with I have spent money with them. Had to return said item to be told a replacement will take 21 days. Raised a complaint and have heard nothing and not had a refund or any thing absolute joke were is my item or money this is theft
Helpful Report
Posted 6 years ago
Worst customer service I’ve ever experienced
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Posted 6 years ago
This company wants to RIP customers off with hidden payments
Helpful Report
Posted 6 years ago
Wouldn't let me cancel my order even tho I emailed 4 times then to get email today saying its on its way all reply were the same it no help at all will cost me more to send it back won't be ordering agen due to the lack off help also I did send email to cancel with in half an hour of putting order in as a family member had already got me the thing I orderd so they was plenty off time to cancel really not happy a persons iteam should be canceled if they have emailed or asked for it to be
Helpful Report
Posted 6 years ago
Wouldn’t of even gave 1 star but had no choice. Please no one order from studio, never sent my items but made me pay before it affected my credit, really not impressed they rob their customers!!!
Helpful Report
Posted 6 years ago
Firstly a personalised gift never arrived. Rang customer careline to he told i will recieve a email from the "relevant department" never told me when! Or how long it would take to resolve the issue! Secondly i asked for an update regarding another order as the tracking information was not available. I was told that is because the item is not "in Stock!!" So i asked how could they sell items you don't have, i was told it's not their responsibility. So i raised another complaint only this time i asked for their complaints manager/team to contact me via telephone. I am appalled with the attitude of the customer careline staff. The website doesn't address any off the issues with missing deliveries. I honestly don't know how they are able to carrying on falsely advertising and misleading consumers. I think trading standards needs to investigate!
Helpful Report
Posted 6 years ago
Avoid this company like the plague they are well known for cloaning credit /debit cards
Helpful Report
Posted 6 years ago
My Mum ordered me a cabinet from studio and delivery was in November to my address. Unfortunately no one was in to sign for cabinet therefore was returned back to depot. Xmas was fast approaching so called up after Xmas for Redelivery. Was told cabinet was no longer in depot so that was fair enough was a while since first attempt to deliver . Lady on phone said she would reorder the cabinet for me but that I wouldn’t be recharged. Then all of a sudden studio started sending my mother letters telling her she has had two cabinets and needs to pay for second one. My mum called up and tried to explain but they just didn’t get what had happened just kept repeating she had a second cabinet! She even sent snapshots Of payment to which no reply. Then they was getting Nasty adding interest to bill and Threatening Letters saying that they had contacted debtors. The whole situation is so frustrating 😡. And to top it all off my mum is such a worrier she eventually decided to pay for the phantom Second cabinet just to get them off her back!!!!! They are a Absolute disgrace. So disorganised will never order again and will warn anyone thinking of doing so!!!!!!
Helpful Report
Posted 6 years ago
Absolutely shocked ordered a new bed and mattress as was diagnosed with cancer to be more comfortable, mattress arrived as it should then the issues with the bed. 1st order was lost by the supplier I’m not quite sure how you lose a large bed but feel like studio just pass on the blame. 2nd order of the same bed this is 3 weeks into it, waited 13 days then decided to call , was told that the supplier was waiting for new stock absolutely disgusted that I was not informed and was told it would be at least 40 days before receiving the new bed so we go ahead and order a completely different bed! 3rd order was told this was definitely in stock and I’d receive in the 7-10 days 8 days in today and hasn’t even been dispatched, call studio to be told it’s delayed yet again and it’s still in the time frame this is where I get extremely frustrated with the customer service they always seem unbothered and unhelpful I explained it’s quite obvious this time frame is not going to be met unless Aladdin on his magic carpet will be delivering after this my account will be getting closed I’ve never been so disgusted by a company!!!
Helpful Report
Posted 6 years ago
Items are cheap and tacky and take far to long to arrive. The company use the most unreliable, 3rd rate so called Hermes courier service to deliver items, if I had known this I would not have ordered from them. Don’t bother unless you don’t mind your ordered items taking forever to arrive!!!
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Posted 6 years ago
Studio is rated 1.3 based on 1,567 reviews