Name: Studio
Rating: 1.29

“Item not delivered on time, no communication, can’t get through to anyone to discuss options. Absolute shambles of a company. Will be reporting to trading standards. By the looks of the reviews on here, this won’t be the first report”

Helpful Report

Posted 5 years ago

“Ordered a Roma patio set for my mum who is over 70. The parasol that should be in the set has a tilt facility and crank handle. The one that arrived is just a push up parasol. My mum cannot push a parasol up she’s just had open heart surgery. Trying to explain this to CS who don’t speak English as their first language is a nightmare, needless to say we have wasted our money and won’t buy from Studio ever again. Would not recommend this company to anyone”

Helpful Report

Posted 5 years ago

“I decided to open a studio account based on good reviews however do not be fooled. I purchased a mirror which arrived two weeks later smashed back in April. As advised I took pictures I packed it back up and then had the courier they arranged to come and collect the next day. We are now in June, studio stated they never recieved the package so I sent the reciept I was given upon collection and filled out their form for it to be investigated. I still haven't been refunded even though the mirror was collected over a month ago however they are more then happy to continue charging my account for something which was returned. Ive continuesly emailed, messaged on Facebook, messaged on instagram etc. Aswell as calling however my calls keep being cut off. Supposedly I was meant to have a call ASAP from studio... That was on Monday and today's Friday. Not worth shopping somewhere that causes this much stress over a situation that should have been so easily resolved, disgraceful.”

Helpful Report

Posted 5 years ago

“I decided to open a studio account based on good reviews however do not be fooled. I purchased a mirror which arrived two weeks later smashed back in April. As advised I took pictures I packed it back up and then had the courier they arranged to come and collect the next day. We are now in June, studio stated they never recieved the package so I sent the reciept I was given upon collection and filled out their form for it to be investigated. I still haven't been refunded even though the mirror was collected over a month ago however they are more then happy to continue charging my account for something which was returned. Ive continuesly emailed, messaged on Facebook, messaged on instagram etc. Aswell as calling however my calls keep being cut off. Supposedly I was meant to have a call ASAP from studio... That was on Monday and today's Friday. Not worth shopping somewhere that causes this much stress over a situation that should have been so easily resolved, disgraceful.”

Helpful Report

Posted 5 years ago

“Bought some solar lights which went faulty after 2 weeks. Couldnt be bothered to return them but decided to put a review on there website. Every item has reviews,mostly 4 and 5 star, but i found you cant put a review on there site. There is actually nothing to click on to write a review. I emailed them to ask how to put a review on but got a generic reply saying someone would reply but nothing a week later. So i emailed again saying that as you cant actually put a review on there site the reviews on there must be all fake and therefore i would be reporting them to trading standards.”

Helpful Report

Posted 5 years ago

“This company is a Scam. Ordered from them and they failed to deliver, I've been emailing and making calls and 5 different occasions they've said they will get back to me and nothing. When I called and waited almost an hour before I got an answer, they said they've checked and looks like the courier lost the parcel, but they cant refund me until they hold an investigation with the courier to find out how they lost it, which could take up to 30 days. So on top of my weeks of waiting, I need to wait for another month to get my money back even though the lost parcel is clearly their problem. I will call my bank and see if I can get my money back that way.”

Helpful Report

Posted 5 years ago

“After being screamed at by the delivery driver & getting no joy from them, I complained to Studio. They made excuse after excuse & said the couldn’t find my order & couldn’t find my complaint, despite me sending the proof of order & replying to their response. I then had another email saying my order had been dispatched even though I have received it hence the complaint. Then they locked my account & ignored my last email. They are a joke.”

Helpful Report

Posted 5 years ago

“Ordered an item ,emailed to cancel it after 6 weeks because it still hadn't arrived funnily enough got an email next day to say it's on its way .after 3 hours on phone trying to send it back and waiting for returns label ( they forgot to enclose any paperwork) and 4 visits from hermes driver still waiting, excuses ,excuses ,will not be dealing with them again and if they still lead me up the garden path its off to small claims we go”

Helpful Report

Posted 5 years ago

“Worst company I have ever dealt with. 6 weeks I will never get back. Uncontactable, ignored repeated emails. Bad service and uninterested when I eventually got through regarding missing parts. Put me on to a company to rectify that when I spoke to them, wouldn't touch Studio with a barge pole. Still not resolved so still searching. I believe they try to put you off by people in their call centre that haven't a basic grip on the English language. They sell a wide selection of product they know nothing about. One star because I couldn't post with none. Studio is now a bad word now and will tell everyone I know and spread the word. Another 10 minutes wasted writing this. Still angry!! Here is a laugh. Wont let you press more than one answer in the survey. Bloody joke.”

Helpful Report

Posted 5 years ago

“Worst company ever!! Purchased a hot tub a year ago. Didn't work so was sent back and a new one sent out. Didn't credit me for the 1st faulty one. Still on my account and interest is adding on every month. One year later and they still cant sort this problem. Unbelievable”

Helpful Report

Posted 5 years ago

“They are a waste of time ....... sent two emails ...... nothing .....,,. Phoned waited 25 min ...... nothing ....... will not be ordering again ..... bad service .... bad company dont bother .....”

Helpful Report

Posted 5 years ago

“Still they don't answer a company who won't send orders or answer emails or calls do they actually exist who knows totally useless dont use them EVER”

Helpful Report

Posted 5 years ago

“Disgusting company. Ordered a patio set 15th April due to arrive on or before 30th April, didnt arrive. None of my emails were answered, I ended up in tears of frustration on the last call I had with them practically begging for my money back! £270 down the drain because they lie and cheat people out of money. Each time I call I get a different reason as to why I havent been refunded and am asked to wait another week before calling back and when I call back theres a new reason as to why it will take another week. Its absolutely exhausting, I will be reporting the company to the financial ombudsman as they seriously need to be investigated. I will keep trying to get my money back but dont hold out much hope. Seems their customer service agents are trained to lie through their teeth to retain profit for goods they probably dont even stock. Wish I'd read the reviews before making such a big purchase. Avoid avoid avoid”

Helpful Report

Posted 5 years ago

“Can't be bothered to answer emails phone calls and don't send out what you order avoid avoid avoid.”

Helpful Report

Posted 5 years ago

“So this is a tough one. Studio does do good products with things that I have purchased from them however I can't even begin to mention how poor the Customer service is. I would give them - if I could. Tried to cancel an order I had twice and twice it was refused with no explanation given. Then I received the item a few days later, however on my account it still said awaiting order. Then I called up as I didn't receive an invoice or returns label, they refused to email one and was assured it would be with me between certain days and it didn't come, in which I was visited twice by a returns courier. After calling back all they kept saying was exactly the same as the last guy but the returns label would take 5-7 days. Then they asked me to leave the parcel on my open front porch for the driver to collect, In which I refused as it would have been nicked. I've dealt with A lot of online customer Service agents as I have done a lot of online shopping over the years. I can't even begin to express how poor and disgusting there service is and how much I would avoid it.”

Helpful Report

Posted 5 years ago

“Account opened without my consent. Received an item that I never ordered. Proper clowns obviously a scam company.”

Helpful Report

Posted 5 years ago

“So I purchased the three sit with wardrobe chest of drawers and bedside table for £159. this has been the worst investment that I have ever made the only good thing from this three-set was the wardrobe everything else is a shamble I wouldn’t recommend it I’ve asked Studio to send me the missing products I’ve asked them to send me a sort of refund I haven’t heard anything back yet.”

Helpful Report

Posted 5 years ago

“My mother passed away on the 26/03/2020 due to this horrible virus. I have emailed studio multiple times to make them aware that she had passed away. Since then received multiple bill letters to which my father contacted them to explain and they said they would be in contact within the next week, so 6 weeks later I receive a letter in the post telling me it can take 12 weeks to be removed from the mailing list!!! Really!! And they are sorry that my wife has passed. After multiple emails and my father telling them it was my mother not my wife! Most shocking company I’ve ever dealt with. AVOID AT ALL COSTS!”

Helpful Report

Posted 5 years ago

“Tried to place my 1st order and got an error message. My account says no orders but they've taken £75 from my card. I've emailed and called every day for 2.5 weeks and get same lies over and over again. Disgusting company, seems more like a scam site. AVOID!.”

Helpful Report

Posted 5 years ago

“Perhaps someone from studio can explain to me why studio keep billing me for £3.00 a month when I pay all my accounts on invoice was told it was an error and it won’t happen again yet I am still receiving bills for it My total waiting time was 80 minutes on the phone who do I send the invoice to for my phone bill I await your reply with interest”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Studio Reviews