Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,572 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,572 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 20th September 2025

Studio 2 star review on 7th September 2024

Ali

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought wallpaper from them and have had nothing but problems since I purchased it, the delivery was taking way longer than it should, so I had to cancel and order something from elsewhere as had decorators booked. For it to turn out that Studio didn’t cancel my order and it still turned up regardless, I was then told to wait for a returns label to be posted to me whilst having delivery men turning up every day to collect the item, which I couldn’t give without the label on it. I’ve phoned them up since and been told I now don’t need a label, just need to write my information on a bit of plain paper and wait a further 14 days for collection from a different company and then another 14 days for refund! I’m never going to use this company again, it’s just been nightmare after nightmare for me during a house renovation that is already stressful enough.”

Helpful Report

Posted 5 years ago

“Ordered laptop 22/8, due to arrive 26/8, Hermes had it, didn't even make it to the local courier, possible damage? I don't know, no one has told me. Emailed Studio, got response on 31/8 saying they had dispatched another laptop I should get it within 14 days, that was the end of the communication, I have checked my a/c several times, no laptop has been dispatched yet, today I emailed them telling them to put it somewhere where the sun don't shine. I have also stated that their "customer service" is appalling. I would like the CEO email address if anyone has it please. Studio - you don't impress me much.”

Helpful Report

Posted 5 years ago

“Never again, received my item damaged, after 3 emails Over a weeks timespan and no reply, had to ring, 13p a minute, to be on hold for 40 mins, damaged item was a birthday present for my grandson ( after a week of trying to make contact) who’s birthday was now in 3 days, it was a mud kitchen, with one panel damaged, wouldn’t replace damaged panel, wanted me to pay again!!!! To sent out new kitchen and refund when damaged kitchen was sent back, total joke.... please be aware and don’t use this company..... !!!!!! Asked for someone higher ranking to call me regarding this matter!!!! Doubt they will!!!!... wish I had read reviews before purchasing,”

Helpful Report

Posted 5 years ago

“NEVER EVER EVER ORDER FROM THESE CROOKS! Granite parasol base arrived BROKEN in MAY! It's now september and I am still awaiting a refund. I had returned the damaged item. They will fob you off saying it's been escalated, THEY WILL AVOID REFUNDS AT ALL COSTS. Still out of pocket and chasing this company who are ignoring me”

Helpful Report

Posted 5 years ago

“I am a retired professional with an occupational pension which is above minimum wage. My husband also has an occupational pension. I recently applied for an account as I wanted to buy goods to the value of £26. I have no mortgage, no credit card or loan and have never been in arrears with anything. I was refused. Out of interest I decided to apply to one of the major banks. I was approved with a credit limit 10 minutes later. Studios loss!”

Helpful Report

Posted 5 years ago

“Placed an order and got a confirmation email that it was to be delivered in 3 days along with a tracking number. Great. After 3 days no parcel. Checked the tracking number - parcel is delayed. One week later - parcel is still delayed on no further tracking information. Called Studio 3 times - on hold for 58 minutes, emailed them, just to get told call has been escalated but nothing happens. I now have no parcel, no refund and a very large phone bill. I will be taking further action and letting every social media outlet I know of to avoid this company like the plague. I wish I'd looked on here first.”

Helpful Report

Posted 5 years ago

“Had problems a while ago with a Birthday gift for my Grandson which was faulty. Arranged 3 times (and took these days of work) for collection, which didn't happen! Problem was solved 2 months+ later. Foolishly gave then another chance. Recently I made a payment on my account (ALWAYS paid full balance), which didn't go through and I furnished them with proof of payment (stamped statement by bank), which they didn't accept. Made 15 mile round trip to my bank and got a copy of the paying-in slip and emailed it this to them. The answer to this was that they had located the payment and applied it to my account! Two days later I got another email (from yet another person), saying they could NOT locate the payment but, as a GESTURE OF GOODWILL they would apply it to my account! Such cheek and incompetence I've never come across! Will NEVER use them again.”

Helpful Report

Posted 5 years ago

“Worst company I’ve dealt with! Ordered a water table for my daughters 3rd birthday which was damaged and leaked! Emailed god knows how many times, called customer services, was assured it would be collected and then I’d have to wait 14 days for refund.. it wasn’t, told I’d get a £10 credit, finally just received refund after 5th call to them and after 2 months of purchase! No credit and just an email saying they were out of stock and I wouldn’t be receiving a new one!! Do not buy for this company!!”

Helpful Report

Posted 5 years ago

“I would not give this company a star let along a 1 star , do not buy from this company, they will not give your money back”

Helpful Report

Posted 5 years ago

“Ordered Barbeque with 5-10 day lead time on 1 August. As of today item has still not been despatched. I have rung customer service twice and they are unable to confirm when item will be delivered. I have tried to cancel the order but keep getting told it will be a week before it can be processed. Bottom line is they do not care about the customer and are only concerned with holding on to your money for as long as they can.”

Helpful Report

Posted 5 years ago

“Ordered £710 worth of furniture, 2 armchairs,1 sofa,sofa was delivered 1 day,armchairs the next,the armchairs were very badly damaged & must have been packed with full knowledge they were damaged, it didnt happen in transit,they collected them a month later,I've been on the phone 6 times now waiting on refund, it's now been 2 months since the furniture was uplifted & still no refund, there not disputing the refund,just giving excuse after shitty excuse,bearing in mind they know I need refund before I can buy new furniture.”

Helpful Report

Posted 5 years ago

“Ordered set of 2 solar lights, when they arrived was obvious they'd been a return, polystyrene all broken, no film over solar panels, no returns note. They were faulty. I paid for return as no returns info or label via Hermes Parcelshop 9/7, they collected 10/7. Not credit two weeks later, emailed numerous times, they keep saying Hermes collected parcel from me, so they're not reading my emails at all. Eventually said they were sending declaration form and I could screenshot and email. I did this immediately, still no credit. I rang them yesterday and was promosied a phone call, never happened, no surprise there! It's now well over a month since I returned item. Unbelievable.”

Helpful Report

Posted 5 years ago

“Ordered a pan set in April which was never dispatched, they’re not interested in solving this problem, I’ve sent many emails and basically been told to wait longer. Avoid this business”

Helpful Report

Posted 5 years ago

“I made an order in April which never dispatched, tried to contact them numerous times and never got the problem rectified, just told to wait longer. They aren’t interested in solving or refunding it seems”

Helpful Report

Posted 5 years ago

“The bath mats I ordered in ‘dark grey, were in fact blue even though the label attached to them says dark grey. Since there is no longer the option to return an item for free it makes it uneconomical for me to return them so now I’m stuck with mats that do not match my bathroom. Also cannot get hold of anyone to discuss by telephone or live chat. Very poor item description and customer service”

Helpful Report

Posted 5 years ago

“I was told that my delivery was delayed and then it was dispatched and would arrive and hasn’t and when I track my order is says we are expecting your parcel. Do not recommend!!!”

Helpful Report

Posted 5 years ago

“Placed an order, and received the order confirmation, but never received the order. Emailed a week after and no response.”

Helpful Report

Posted 5 years ago

“I placed an order on 11/4/2020 that never arrived, I have emailed them 4 times, i have finally received an email to say that due to the time thats past they won't reinburse me, they haven't acknowledge receipt of my earlier emails, I screenshot the dated emails and have now contacted my credit card company.”

Helpful Report

Posted 5 years ago

“Sent my table and 6 chairs back I also have proof I did but still no refund Iv have phoned loads of time filled in forms sent proof but still no joy it disgusting service”

Helpful Report

Posted 5 years ago

“As a new customer I placed an order for some shorts on 6th june ,i was told delivery would be 3 to 7 days .After 3 weeks and no delivery and numerous phone calls and emails un replied to ,i spoke to trading standards .Studio told me i would have to wait 30 days for a refund while they investigated where my parcel was ??THIS IS NOT LEGAL !!!As soon as i told them trading standards said if they have broken their contract of supplying goods within 3 to 7 days by law I'm entitled to a refund .And it worked !!I was refunded within 2 days .Disgraceful customer service, would never buy from them again .I hope this review will help someone else dealing with this awful company .”

Helpful Report

Posted 5 years ago

Studio is rated 1.3 based on 1,572 reviews