Studio Reviews

"Ordered a present, and received a customer's return. Box damaged. item without tags\r\nStudio said not their problem\r\nAfter 30 years will be cancelling account"

"Ordered a present, and received a customer's return. Box damaged. item without tags\r\nStudio said not their problem\r\nAfter 30 years will be cancelling account"

"Ordered a present, and received a customer's return. Box damaged. item without tags\r\nStudio said not their problem\r\nAfter 30 years will be cancelling account"

"Ordered a present, and received a customer's return. Box damaged. item without tags\r\nStudio said not their problem\r\nAfter 30 years will be cancelling account"

"Ordered a present, and received a customer's return. Box damaged. item without tags\r\nStudio said not their problem\r\nAfter 30 years will be cancelling account"

"Beyond shocking! \r\nItems ordered in October, countless messages from myself in October, November, December etc to see where my orders are. \r\nToday I received this message (attached) \r\nAbsolute joke, save yourself a headache and DON\u2019T order from these scammers and save your money"

"AVOID! An absolutely disgraceful experience from start to finish. Ordered a play kitchen for my daughter\u2019s Christmas present on the 22nd November, funds were taken from me immediately. I didn\u2019t receive an email confirming the purchase which at the time I thought was pretty poor, double checked that the funds had been taken and not returned and thought nothing more of it. \r\n\r\n10 days later (having paid \u00a34.99 for postage) still no sign of the play kitchen. I tried to speak to someone at Studio - it is IMPOSSIBLE. \r\n\r\nI navigated my way through an awkward chat bot that didn\u2019t have any options relating to my enquiry - \u2018paid for item but it\u2019s no where to be seen\u2019 and finally I was seemingly talking to a human. \r\n\r\n30 minutes later, Emmanuel told me that he needed to elevate my enquiry and someone would be in touch in 2-3 days.\r\n\r\nTEN days later still no word from them. I went back onto the online chat, tricked the robot into letting me talk to a human and after 30 minutes was told that the person I was talking to was having technical issues and I\u2019d have to start again - see screenshot below. \r\n\r\nI started the process AGAIN and skipped straight to demanding a refund. I was told it would take up to 7 business days\u2026 it\u2019s been 5 and nothing yet\u2026\r\n\r\nMy daughter\u2019s present hasn\u2019t arrived for Christmas despite ordering it 5 weeks ago and I haven\u2019t been refunded. \r\n\r\nStudio will inevitably go out of business and it deserves to with customer experiences like this. Do NOT risk your money with these absolute jokers."