Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,567 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Studio made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a big scam. I never visited their website. Today I received 10 poloshirts of the same colour and size and a bill of £39.99 to pay. I do not know where this company got my details and it has opened an account on my name fraudulently. Beware and run very far from this company.”

Helpful Report

Posted 4 years ago

“TL;DR: I wont use studio again, if it comes broken, they do nothing to help at all. Poor returns policy and an utter farce. It seems like they are giving every excuse not to refund me for theirs and Hermes mistake. Last year (Nov 2020) I bought an item off studio for christmas to a different delivery address to where I was living (relevent later). It arrived damaged and so I requested a return. They proceeded to send a courier to pick up the item from the BILLING address not the DELIVERY address which i would have thought would have been common sense. I asked them to send to delivery address They were also meant to send out a shipping label which didnt arrive until 3 weeks after the courier attempted to pick it up several times from the wrong address. I contacted studio several times asking them to pick it up from the delivery address but they kept ignoring that. It comes to January 2021 and finally the label and the courier arrive at the correct address. Someone from Hermes (Their preferred courier) finally comes to pick it up. February arrives and I track with Hermes and they say to talk to studio for further updates. I contact studio and they tell me they havent recieved it and that they will send out and investigation form. I fill out the form, send it off and nothing. I have to call them again for them to tell me they cant give me my money back and they cant find the investigation form I sent. So as of now, ive not had a refund, they dont know where the parcel is and wont investigate without me going ape at them and no one is communicating to me whats going on. Embarrassing for them, quite frankly and an utter farce. I will not be using them again.”

Helpful Report

Posted 4 years ago

“OMG!! I wish I had seen this review site before purchasing my goods from these charlatans!! Thankfully, my purchase was less than £20; but unfortunately my goods arrived broken. I've been promised a return slip to put on my parcel on 3 occasions; I'm still waiting...I've had my phone call terminated twice by the same assistant, purely because I asked her to listen and to stop interrupting me with her scripted responses....I completed a complaints form only to receive an automated email informing me that it would likely take 8 weeks for someone to deal with the matter and lastly I decided to ask for a discount to keep the 3 bowls of the 4 that were still intact instead of the return that I could see was never going to happen. I'm still waiting for my 70% refund; which after reading these reviews, I'm guessing I'm never going to get. This is an absolutely horrendous company and I would never recommend anyone purchases anything from them EVER!!”

Helpful Report

Posted 4 years ago

“absoultely shocking still awaiting refund for item i cancelled yet still arrived this has been on going since decemeber the 13th parcel eventually collected on a 2day collection arranged by studio on 5th jan after 21days still had no refund they then claim they hadnt recieved retur dispite providing proof it was they asked for 30days to investigate its been 34days and still no further forward, customer service is no exsistant and send the same automated scripted responses. AVOID”

Helpful Report

Posted 4 years ago

“Shocking customer service Shocking customer service. They don't help you at all. I tried changing my payment date as mine had changed. I got no help apart from £12 a month charges. I contacting them verious times and they just push you aside and don't listen to you at all. There communication skills are shocking you would get a better service from a 5 year old kid”

Helpful Report

Posted 4 years ago

“Not received item and they won't give me my money back for 30 days!!! Studio is a con.”

Helpful Report

Posted 4 years ago

“Worst shop and worst customer service I have ever seen in the UK”

Helpful Report

Posted 4 years ago

“I wish I could rate bill for the poor quality and the horrible material Absolute rubbish”

Helpful Report

Posted 4 years ago

“Dreadful company, dreadful customer service. Communication is non-existent. Have a large box with a recliner chair in it in my hallway that arrived damaged waiting to return! been there 3 months and I have to manoeuvre my daughter's wheelchair around it everyday. Rang them countless times, emailed so many times can't remember. Every time I get the same response - sorry about the oversight, the item will be collected on the next working day! Absolute joke! Would not recommend them nor will I ever use them again.”

Helpful Report

Posted 4 years ago

“I never received the bed originally ordered so we called to re-order - when we noticed that the order hadn't been put on the account we just placed the order ourselves. When the bed got delivered, we received two. Looking into the account showed that someone had placed the order but after we had done it. We called to arrange a return of the additional bed, someone showed within a few days to collect the bed but refused as it did not have a return slip on it. We called Studio again and they said they would send out a returns slip via post - this was never received. I have called numerous times over the course of two months to try and get the bed collected for return but every time I have called, I have been promised another returns slip to be sent out (have not received one), been told that interest and charges will be put on hold. After speaking to two other people today, I have learnt that I will in fact be charged for the interest and additional bed which I did not order nor want and I am being charged for being over my account limit which I did not consent to. I finally asked for my recorded telephone conversations to create a more precise and accurate timeline of what had been said and when for when I submitted a complaint but this was not accepted and the colleague tried to change the subject. I then asked her for a Subject Access Request and she rejected this and then hung up on me - which is not legal to do. Finally, this evening, I spoke to Charlie (another rep) who had said there were previous issues with sending the returns label and that he has escalated it so that I will 100% receive a returns label and the collection should happen in the next 5-7 working days - I am not hopeful that this will actually happen given the constant let downs over the course of the last 9 weeks. I am not the only one having issues as my partner who also has an account with Studio, spoke with a rep to return a faulty vacuum and again someone showed up the next day to collect the item but again refused because there was no collection slip.”

Helpful Report

Posted 4 years ago

“Awful. Placed order for childs pram and applied discount code and got confirmation email. They cancelled order! Asked if I wanted to order again but at full price. Absolute con. Customer advisors are nothing short of useless and no idea what they are taking about. Awful company.”

Helpful Report

Posted 4 years ago

“I have never heard of the company in my life before they sent me a letter in the post with my address and name, claiming that I had an account number to purchase something for almost £300. They made up a fictitious payment plan that is to start in March for a purchase I supposedly made in January 2021. The letter also had a cheque drawn up that they want me to send to them, even though I have never made a purchase with their company; nor set up a payment plan. They want us to call them so they can bait us into giving them money by charging us through phoning them up. DON'T FALL FOR IT.”

Helpful Report

Posted 4 years ago

“Absolutely appalling customer service! I've been trying to resolve an issue regarding unlabelled allergens since July 2020. 7 months later and no one has resolved this despite me contacting them several times. Shocking considering it could have proved fatal.”

Helpful Report

Posted 4 years ago

“Don’t order anything over £100 a nightmare to chase when not received. Still waiting from early Dec to hear back from 3 claims for the same product that I ordered for Christmas and now nearly end of feb!”

Helpful Report

Posted 4 years ago

“I'm absolutely fuming with the customer service I have received or lack of i should say.. ordered a sofa bed on 28th jan and was told 10 days for delivery..took my money then delivery time changed to 3 weeks still no delivery. Apparently it was despatched and it's with courier company but still waiting to be shipped to NI. No estimate on how long it will take. I ask for my money back to which I'm told no. As a CASH customer their terms and conditions state that they have to receive it bck 1st and I will get my refund..so they took my money over 3 weeks ago and I dont have the item but I'm expected to wait..we will see about that!!! Financial ombudsman and trading standards will be involved!”

Helpful Report

Posted 4 years ago

“Months of threatening letters to a 78 OAP for money she does not owe DO NOT BUY FROM STUDIO”

Helpful Report

Posted 4 years ago

“Rubbish customer service, even from customer resolution team, emails go back n forth, nothing ever resolved. No anseers, hang up on you on the phone. Terrible company, do not use”

Helpful Report

Posted 4 years ago

“Horrible. Avoid. Scam artists. Never ever return your money. I have been waiting three months for my money back. I chase and chase and chase. Nothing. They claim they can't find my return, when I have produced evidence of it being received by them. Do not buy a single thing from these people.”

Helpful Report

Posted 4 years ago

“Studio doesnt even deserve 1 star, worst customer service I have ever dealt with and since lockdown this has got worse. Its shocking, no one is there to help, you pass on the call from one person to another no one seem to know anything. I filed a complaint 3 months still hasn't been resolved absolutely sick and tired of studio l have had a horrendous experience! I have emailed 3 times, called 5 time, every time I call customer service one seem to know what the call is about despite the calls I have made in the past. Nothing seem to be on the system, so I have to explain all over again, still nothing gets resolved. when I question them they hangup the phone so l dont get anywhere. WORST COMPANY, I WARN YOU DONT BUY FROM THIS COMPANY, ITS A SCAM, ITS NOT WORTH THE HUSSLE. WORST EVER !!!”

Helpful Report

Posted 4 years ago

“A pack of cheap socks delivered which I didn’t order or want. I have never had any dealings with this company despite the delivery note assigning me an “account number”. Consumer Protection unfair Trading Regs 2008 mean if unsolicited goods not collected within 14 days I can keep them. After much difficulty trying to phone and email I finally left the above information. Quote the above legislation if you are subjected to this scam.”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,567 reviews