Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,567 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a garden parasol on Wednesday Cash went out of account Thursday Phoned on Monday o check delivery to be told order cancelled on Friday _out of stock. No reply when I asked when I would have been told. I now have to wait five days for my money back Customer relations complete zero.!!”

Helpful Report

Posted 4 years ago

“Saved by Experian. Must admit I hadn't heard of Studio before I wanted to buy an espresso maker from them; offered at a £10 off discount and free delivery. In order to do that I had to apply for a credit account. Despite my superb credit, 999 out of 999, rating with Experian I received an 'application refused' email. Having read these reviews I can only thank Experian for saving me from what might have become a less than ideal buying experience.”

Helpful Report

Posted 4 years ago

“Terrible company, microwave set cancelled after waiting 3 week, so ordered another... still waiting 3 weeks later again. Still not been sent to hermes. Joke of a company”

Helpful Report

Posted 4 years ago

“When my order arrived one item was completely different to the item ordered, I emailed and they rang immediately and reordered the item and I the wrong item back, everytime I emailed they replied that they were sending it to the relevant department, I then heard nothing until I emailed again and got the same reply this happened numerous times, then I had an email asking for feedback which I did, then this week I have received 2 emails stating they want paying and will charge extra if they don't receive it but won't reply to my emails saying all I want is to pay for what I have received, they are making no effort or even getting in touch to try and resolve this. I would not even give it 1 star and will never shop with them again.”

Helpful Report

Posted 4 years ago

“If I could give them 0 stars I would. Absolutely disgusting company! Received my ps5 today and the ps5 box was destroyed. Bundle extras were missing and all seals broken. Offered to pick it up or 10% off = £58 but voids warranty absolute joke! Nope have to go on the hunt again for another thanks studio!”

Helpful Report

Posted 4 years ago

“All the t-shirts I ordered from you shrank in the wash. A kettle almost fell to pieces - the lid came off together with the handle! A clock arrived damaged. Trust Pilot has my review.”

Helpful Report

Posted 4 years ago

“Ordered 2 sun beds never arrived Hermes picked them up but then nothing. After wasting time and money speaking to customer services paid using there credit offer. Only had money put back into account after giving them formal notice of court proceedings and reporting to financial ombudsman”

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Posted 4 years ago

“The delivery is very quick even for garden items, I bought the trellis and Havana 4 piece set and it looks really decent for the pride east to assemble also would highly recommend”

Helpful Report

Posted 4 years ago

“I ordered a fit bit for my partner which never arrived. I was credited the money back on my account "eventually" and I ordered another fitbit for her. This one never arrived either. It took FOREVER to get through to customer services and they just talk to you like robots. I ordered a large mirror that was smashed to smithereens when it arrived. I wish I had read all these reviews before using studio. I will not be ordering anything from them again!! Terrible service. Terrible company. Incompetent staff.”

Helpful Report

Posted 4 years ago

“I would give zero!! I never write reviews but feel that people should be warned against buying from Studio and I wish I read these reviews first. I ordered a mud kitchen for the children just before Christmas. I liked this one because it had a tap that would pump out water, I was also tempted by the offer of 20% off if I opened an account. I thought that would be great as I’d pay it off straight away. So I ordered the item and the full amount was paid the next day. The item arrived a couple of weeks later but I wasn’t happy with how flawed it was so I asked for a replacement which was agreed and delivered (left outside my door). They added the cost of the replacement item to the account, so I phoned and they said it’ll be deducted from The account once the item was received back in their warehouse. I thought fair enough (but don’t know why they it wasn’t collected when the replacement was delivered!) I waited for the original item to be collected, but instead, another arrived! So I had three mud kitchen in my actual kitchen. They had also added the cost of the extra mud kitchen to the account. After opening the replacement, this was also poor quality (split wood), so I opened the third and found that that was ok (so it was lucky they did send a third as it saved me another phone call!). I called them and told them to collect the two extra items, clear the clear the account and delete the account as I won’t buy from them again. After a week or so, The two items were collected and I waited for my account to be cleared. I waited two weeks then emailed to say clear and close the account. They agreed again and this time they did remove to amount on the account. I was thankful it was over and I made a mental note to never shop with them again. 7 months later I receive a statement saying I owe £13.50! I phoned (took ages!) and asked why they think I owe them money, they said it was interest as I paid late! I explained that it was paid off the day after I ordered and therefore owe them nothing. The call handler went to talk to someone and put me on hold. When she came back to me, she told me that the account will be cleared with 2-3 days. Im not holding out much hope and expect they’ll send another statement!! The mud kitchen isn’t even that good. the tap gets jammed from the mud and the cupboard door doesn’t shut and keeps swinging open!! I wish I’d just paid the extra £20 and saved myself a lot of grief! Actually, I just wish I never bought from them in the first place! Awful company, don’t know how they get away with it!!”

Helpful Report

Posted 4 years ago

“I'm pretty sure I paid it up in full, yet they saying its a credit account so it goes onto your credit. Shocking to learn they didnt take the payment, but used it to put onto credit. Customer service is a complete joke ! I wanted to speak to a manager, kept on hold for 27 mins, then tried to ring back, and my calls were not going through. AVOID THIS ROGUE COMPANY !!!!”

Helpful Report

Posted 4 years ago

“I am so dissatisfied with this company. I am trying in vain to return an item. I’ve been given many collection dates but nothing ever happens. All the staff do is keep apologising. A complaint has been raised with them but still they don’t collect my goods. They refuse to give me my money back until the goods are returned. BUT they won’t let me return them. I am £250 out of pocket. They are promising yet again to pick it up tomorrow but I don’t believe it will be collected. This was the first thing I ordered from them and it will be the last. All I want is my refund. As a company they are keen to take your money, but when an item becomes faulty they don’t care at all.”

Helpful Report

Posted 4 years ago

“Terrible company, I have been with studio for years and it’s only this past year they have been shocking. Keep saying I am behind with my payments when I am actually paying 2 payments in one month sometimes, customer services are a joke they speak over you and try and convince you they are right and you are wrong.I have also waited 9 weeks for a parcel to be picked up and just keep getting told it will be next working day, if I could of carried the big heavy 8 ft parasol to post office I would of but it wouldn’t of fitted in my car.numerous phone calls and emails to this company and they just not helping, if I could afford to pay it off I would but despite my extra payments the balance doesn't seem to be shifting.”

Helpful Report

Posted 4 years ago

“Absolutely dreadful- do NOT order from them. Customer service,refunds system and actually getting money back the worst retail experience I’ve ever had ( and I’m 50 plus ). Poor quality products too. I’m going back to Amazon pronto. Will NEVER use studio again but will harangue them until I get all the money back due to me.”

Helpful Report

Posted 4 years ago

“It's just a pure scam. They get your returned item back and never refund your money. Stay away! Bad quality products and wrong sizing, too.”

Helpful Report

Posted 4 years ago

“Wish I had read these reviews before using Studio. It looks like this was a reasonably trustworthy company but in the last six months has gone seriously downhill on quality, reliability and ethics. Here’s my tale to add to the scores of others on here. Ordered a play centre for our nephews last November which took ages to arrive but they love, even though it wasn’t the best quality (turns out 18 month olds aren’t snobs!). Awesome. Was offered money off if I took the credit account which made sense - figured it could be useful for credit building, especially if the items were decent quality, as I could keep using it. Paid in full the day after ordering, the second the balance showed on my account. Haven’t used it since. Received a statement showing nil balance at the end of the year. Happy days. Just received another statement yesterday showing an £8.48 balance which was apparently interest on the £36 purchase that they had extended credit for, for less than 24 hours, a whole seven months ago. Say what? Even your less-than-friendly neighbourhood loan shark isn’t going to charge you that much. That statement estimates that I’ll have an interest payment on my next statement as well even if I pay it by the due date, presumably for the balance on this statement (which is just pure interest - I’ve not bought anything in the interim period). How can you be charged interest on something when you’ve paid it off in full within the due period? I’d love to tell you their answer on that if anyone ever picked up the phone. While there is sometimes hold music, I’ve been sat on a mostly silent line for over forty-five minutes now. Lesson learned: check Trustpilot next time before taking the plunge into a credit agreement with a reasonably unknown company. While that works out absolutely fine nine times out of ten, this time it bit me on the butt. I’ll be paying the amount and closing the account. They’ve actually offered to double the credit limit to £1,000 on the very same statement that tries to scam me out of dodgy interest payments. Ha! Sorry. Nope. Stay away - non-existent customer service, seriously dodgy credit practices and the quality isn’t good enough to warrant taking a chance that you might be one of the lucky ones. Not worth the hassle!”

Helpful Report

Posted 4 years ago

“My boyfriend ordered an item on 29/05 it's now the end of June and still nothing. They took the money on 2nd June but keep putting the delivery date off. If we ever receive the item I will update my review.”

Helpful Report

Posted 4 years ago

“I bought 1 pair of leggings and two bras (same size and style). All 3 were delivered at different times?? The bras were £10 each and had good reviews. Just recieved them and I shocked at the poor quality. They look awful and have no support. The cups have an extremely cheap and thin fabric, which offers no support. The straps just have no firmness. Just a very poor quality product. Better quality in Prinmark. The leggings are also made from a cgeap and nasty fabric. I bought 6 t shirts last year and the quality was great. However these products are just awful.”

Helpful Report

Posted 4 years ago

“Things I've ordered so far shoddy and damaged. Phoned them today to say their items are showing a lower price but as soon as add to basket they shoot up in price. Called twice, and twice they suddenly acted as if they couldn't hear me.bad actors as well as bad quality of items they sell”

Helpful Report

Posted 4 years ago

“I ordered a duvet set about 3 months ago and still no delivery and now I can't access my account or contact them directly. Really p@#s poor service . Avoid at all costs.”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,567 reviews