Superdrug Reviews

Name: Superdrug
Rating: 3.10

3.1 Rating 404 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 404 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from my local shop with very helpful staff”

Helpful Report

Posted 6 years ago

“They provide a comprehensive selection of items, well presented and with clear descriptions. An easy site to use and their prices are very competitive.”

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Posted 6 years ago

“cheap products and free delivery. Delivery was fast”

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Posted 6 years ago

“Friendly staff offering advice and wishing you a good holiday. Good, fair prices”

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Posted 6 years ago

“Really great product range with prices for every budget. Only gripe is the queue wait is often quite long and the queuing area clogs up the make up section.”

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Posted 6 years ago

“Fast dispatch. Excellent product choice and excellent prices. Really pleased.”

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Posted 6 years ago

“Cheap and excellent product that I really needed, however it was weird how the heating was on during high summer (I came for a click and collect) and the staff were not authorised to switch the AC on?!”

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Posted 6 years ago

“Always use Superdrug because they have everything you need from basic essential items up to luxury one offs - can be sure of getting best price every time too. Never found anything similar at a lower price even in Supermarkets - so hurrah for Superdrug No 1 chemist for me!!!”

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Posted 6 years ago

“good prices”

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Posted 6 years ago

“Good prices and range of items, reliable delivery.”

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Posted 6 years ago

“Always speedy delivery and nicely packed products”

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Posted 6 years ago

“Got 20% student discount! Also earnt points for my Beautycard. However iron tablets seemed much cheaper elsewhere - though I didn't realise until aferwards.”

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Posted 6 years ago

“Lots of beauty options and offers.”

Helpful Report

Posted 6 years ago

Superdrug is rated 3.1 based on 404 reviews