Superdrug Reviews

3.1 Rating 404 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 404 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Superdrug deliver? How long does Superdrug take to deliver? Does Superdrug deliver on time? How is accuracy and good condition of items delivered by Superdrug?

Returns

Customer Service

How can I contact Superdrug? How quickly does Superdrug resolve customer queries?

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How long does Superdrug take to deliver?

Helpful Report

(3 weeks ago)

Superdrug normally delivers within 5 Days.

Helpful Report

(3 weeks ago)

37.50%

Industry Average

“ No customer service people to speak to. New delivery people Evri (Hermes) not delivering or calling or letting you know when expect delivery. Superdrug told me half my order out of stock the day the rest despatched. Impossible to get help from anyone. Will never order on line again with them. ”

- Anonymous

“ Worst customer service. Late delivery of products and offered beauty points equal to £2 despite saying I don't have a beauty card. Mainly self-interested company with no customer care or support in place. ”

- Natasha

“ He fobbed me off , told me i was wrong even tho tracking hadnt changed all week and lied to me about the delivery . ”

- Iain

Superdrug Reviews

Delivery - Slow