Superdrug Reviews

3.0 Rating 423 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.0

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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Does Superdrug deliver on time?

Helpful Report

(2 weeks ago)

Greater than 40% of reviewers feedback is Superdrug normally delivers on time.

Helpful Report

(2 weeks ago)

25.00%

Industry Average

“ Worst customer service. Late delivery of products and offered beauty points equal to £2 despite saying I don't have a beauty card. Mainly self-interested company with no customer care or support in place. ”

- Natasha

Superdrug Reviews

Delivery - Slow