Superdrug Reviews

3.1 Rating 403 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 403 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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How quickly does Superdrug resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 45% of reviewers feedback is Superdrug takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

75.00%

Industry Average

“ Fantastic customer service very attentive staff always helpful ”

- Anonymous

“ Today Laila at the Islington stored served me and not the first time she is so helpful always there to help and with a big smile on her face excellent service 👍 ”

- Sharon Garney

“ Fantastic service. Went above and beyond. I would recommend and use again for sure. Customer service is the best I have experienced. Thank you. ”

- Shamir

Superdrug Reviews

Customer Service - Good