Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,659 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great system with room for improvement! I really love my swytch system, and the great customer service helped me with all the issues i had. Those were too much power (even on the lowest setting i have no pedal resistance), a flimsical magnetic pedal sensor that constantly has to be readjusted (apparently there‘s a better version out now) and a missing light kit (why not power lights that can be fixed to the bike over the system‘s battery?) which seems to be on the table for future development.”

Swytch Bike 4 star review on 3rd April 2024

Helpful Report

Posted 1 year ago

“The kit is great and I've enjoyed using it: however I wish that Swytch maintained some degree of meaningful support for their older systems for example the possibility of purchasing replacement battery packs suitable for the early conversions.”

Helpful Report

Posted 1 year ago

“The Swytch changed my life in a good way! The delivery and installation process were very fast and easy going. I bought it in May 2022, and since last August, I use my bike every day to go to work and charge the battery every 2 days. My only complaint is the duration of the battery, which seems to last less than the first few months.”

Helpful Report

Posted 1 year ago

“I originally purchased the Swytch over other e-bike options for the ability to use on my old vintage racing bikes. Sadly, I discovered that the Swytch system didn’t fit any of those bikes and I ended up buying another bike that would allow it to fit (literally the cheapest suitable bike I could find on gumtree). This turned out to be a blessing in disguise however as I chose a bike that I actually required for all my errands and commuting then added the swytch to make the perfect bike for my everyday needs. The range is not great for where I live, with lots of hills etc that chew the battery up pretty quickly, but the small inconspicuous battery is one of the reasons I chose it and I’m able to charge it every night without any problem so I’ve still never run of charge, it is ample for my daily commute. I have a child seat on the back and a basket on the front of my bike and the throttle makes taking off much safer and easier when pedalling is difficult at low speeds when a bit unbalanced with the extra weight of a kid and school bags. While all the components came in dribs and drabs, when everything finally arrived, it was super simple to install and I’ve had no issues with quality or performance. I do worry about security as the battery, and some other components that can be rapidly removed, so leaving the bike of even a short period requires removing the battery and checking that cables and hardware are still there when returning to the bike. Overall, I am very satisfied with the product and couldn’t imagine my life without it now. It has opened up my day so much more allowing me to fit more in, like a quick trip to the beach or the pool before picking up my kids or heading to work. Or popping to the shops for that one ingredient I forgot to pick up at the supermarket. I barely use my car at all anymore.”

Helpful Report

Posted 1 year ago

“As of now, I am very pleased with my Swytch kit. However, that has not always been the case. A problem with loss of power was finally resolved last August but I first raised the issue about 12 months earlier. I was sent, and fitted, 2 new handlebar brackets and a new battery bag, as well as doing innumerable tests which you advised me to carry out. None of these solutions worked but finally I was sent a new sensor. I fitted that and since then, the kit has performed well. However, it is disappointing that identifying the problem took so long. In the interim, I could use my bike, but never felt confidence in it as I never knew when the power would drop out. I had mentioned the sensor in an email some time before the issue was finally resolved. As I say, I am perfectly happy with my kit now and it is a pleasure to use, but I feel if I could have taken it to a mechanic in person, rather than everything being done remotely via email, the problem could have been resolved much earlier. Maybe having regional, approved mechanics to which customers could take their bike in the event of problems is something look at.”

Helpful Report

Posted 1 year ago

“Great product, a game changer for me, gives me the boost & confidence to ride to work every day. However I always recharge the battery while at work as it doesn't last as long as I'd expected. 100% recommend the Swytch but would get the higher capacity battery.”

Helpful Report

Posted 1 year ago

“I love my Swytch bike, easy to use good, value for money, easy to install. Communication from the company before arrival was frustrating but the product has been good.”

Helpful Report

Posted 1 year ago

“The kit works perfectly and although it took quite long to arrive it was worth it, I am very satisfied. However, the battery last really short (only one day of ca. 4km riding uphill). It would be recommended to order a higher capacity battery than just the simple one I bought.”

Helpful Report

Posted 1 year ago

“At 70, arthritic knees & 6 stents were restricting my cycling & I bought an electric offroad bike. Brilliant! Didn't want to sell my road bike which I had built myself around a Ridley Orion carbon fibre frame so went for Swytch in 2021 after seeing +ve press reviews. 4 month delivery time was fine when balanced against discount. Had two major problems: 1 - Axle flats had to be filed down accurately to fit 8 mm drop-outs. This was not easy and took over an hour - it should be an option when ordering as much better when preofessionally machined. 2 - Sensor could not be fitted to carbon fibre frame as the bottom bracket housing is much thicker than a metal frame. Swytch provided a new sensor that fitted into the bottom bracket, but I still had to cut away the splines on the crank disc to fit it onto the boss of the crankset to avoid the sensor and disc from touching. After a test ride, an extra cable-tie was found to be needed to hold the sensor in place. Other than these (major) issues fitting was straightforward and neat. I'm also happy with component quality, though disappointed it's produced in China, not UK. I've now ridden around 700 kms locally on hilly roads and am very pleased with performance. The motor only kicks in on hills or when starting off (my average speed is 27 km/hr overall and 32 km/hr on the flat) and I only generally use the lowest setting, so the battery range is much more than the 50 km quoted - about 20-25% down after a ride of 25 km. Instead of struggling up hills at 8-15 km/hr, I now swan up them at 18-22 km/hr! Compared with my purpose built E-bike, it doesn't have the same range, but it is more than adequate and the system is much lighter. It is also less easy to increase the power setting while riding, but I rarely need to do this and, of course there is less info on the display (no remaining distance, etc). Another unexpected issue was that my wireless computer stopped working due to interference from the Swytch system, so I had to fit a new wired computer. Having overcome the initial fitting issues, I'm very pleased overall and it enabled me to keep riding a great bike at about 15-20% of the cost of an equivalent purpose made E-bike. Swytch were also very helpful with the issues I had, although a bit more ingenuity was needed than I expected!”

Helpful Report

Posted 1 year ago

“I am pleased with the overall with the installation but battery life is definitely not as good as I would have expected. Still testing but something I may have to seek advice from Swytch. An issue with the wheel sizing was very well supported by customer service and a credit to Swytch. The install is neat and tidy on my folding bike. Overall a good product.”

Helpful Report

Posted 1 year ago

“My boyfriend built the electric bike for me, and he said that the assembly was easy and the manual was easy to follow. However, one of the issues with the bike is that it becomes quite heavy, which could be improved. Additionally, it would be helpful if a bag was included to carry the battery pack. As a woman, I don't have pockets that are long enough to fit the battery. Therefore, a lockable pack or something that can be installed on the bike to reduce the risk of theft would be great. Lastly, it would be helpful to have a feature on the screen that displays the time or battery warning.”

Helpful Report

Posted 1 year ago

“Nice battery pack and mounting click system bracket. The battery delivers what is Advertised, about 30 km assist on my folder 16” wheels. What was a pain are the supplied” universal” magnet mounts, impossible to fit on my XTR cranks, had to be creative and experiment with custom cast plastic Attachment pieces to fit on a complex shape crank. There has to be a better and more reliable way than plastic zippties! I am shure it works on a simple basic crank. Otherwise works fine once this was resolved.”

Helpful Report

Posted 1 year ago

“I paid for the longer transit and the shipment arrived down to NZ after three months. The packaging was excellent and there was no damage. The big issue was the difficulty I experienced putting the kit together on my mountain bike. Eventually I got there, although I had to get a new disc front brake.”

Helpful Report

Posted 1 year ago

“Use of my preferred frame was really cool, but customer service kinda sucked. I had issues with battery power and many messages accomplished zero. They just kept describing how it is supposed to function, instead of listening to the customer telling them about electrical misfunction, or no function at all. Unfortunately, a school bus crashed with bike and ruined the ride and I must retain bicycle, as is, for evidence of wreck. I cannot help but wonder if the kit had a fault, which contributed to the accident.?”

Helpful Report

Posted 1 year ago

“Generally very happy with the Swytch Bike, which I have had for two years. The range of the battery is only 10 miles, if use full-time on its lowest setting, but I tend to only use the battery to assist with hills, strong winds, or both, and so am able to do trips of 20 miles plus, without using the battery. I am now awaiting a new Go battery with a claimed 40 mile range, which will be very useful. Two gripes about Swytch. First, delivery times. Neither with my original kit nor the Go system on order, has the delivery time stated at the time of order been met. Given that the time between order and stated deliver is always several months, one would have thought the logistics could be better organised. Secondly, the instructions for fitting the kit were not as clear as they could have been. I worked out what to do in the end, but only by trial and error. For example, I filed down the forks on the bike to fit the front wheel, before coming across an instruction to file down the bolt on wheel to fit the fork. Overall, good value, but room for improvement in terms of fitting instructions and delivery dates.”

Helpful Report

Posted 1 year ago

“The service for delivery was good. The product itself is easy to install. A rear wheel option would be better. Product quality, the bracket for the standard display seems weak. The first one I had broke on the first ride. After pressing hte button I noticed the unit move, I went to tighten it up and the plastic had shattered. The customer service to replace the part was good. A free replacement was sent and it has lasted a few rides since without issue. Maybe just an unfortunate flaw in the first product.”

Helpful Report

Posted 1 year ago

“The purchasing process was a little confusing. I was invited to purchase extras but it was not clear what came as standard. I ended up buying an extra charger (when I should have bought an extra battery) and brake sensors (which I could not see how to fit, and I don't think I need them). The motor only works when I am peddling (so it is important to get into a low gear before I stop on a hill). The motor sometimes doesn't appear to make much difference but then I remember I could not have cycled up the hill without the Swytch kit.”

Helpful Report

Posted 1 year ago

“Price and installation were great! My only disappointment is that my battery and sensor light give different readings!”

Helpful Report

Posted 1 year ago

“I am happy with end result but my biggest complaint is the slow response time to activate the electric motor and the fact you have to hold your thumb in on the button for at least 4 to 6 seconds to switch on. I should have chosen the 30 km battery. I will order the thumb control. The early controller failure a bit disappointing and getting it resolved took too long. As I’ve mentioned before the fact I was originally invoiced in 3 different currencies was strange and caused me to be overcharged. I found the original pedal sensor wheel ran eccentrically ( had a new one made). Delivery was slower than originally promised by 3 months approximately. Controller lights hard to see in sunlight.”

Helpful Report

Posted 1 year ago

“Allows my wife and kid to ride the distance so we can enjoy long rides together as a family”

Swytch Bike 4 star review on 18th March 2024

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,659 reviews