Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,659 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery on time - a great product. Easy installation with good, clear installation instructions. Performance good for local trips but battery life limited. It’s enabled me to continue using my cherished but heavy bike. Highly recommended!”

Helpful Report

Posted 1 year ago

“Easy to install working great. But the time line from the time I ordered to the day I received the bike was so long.”

Helpful Report

Posted 1 year ago

“This is our second Swytch kit. Easy to fit, works well and has helped me regain my cycling confidence after moving to a hilly area of UK. Battery life of Switch air is adequate but am a bit disappointed with the voltage dropouts on steep climbs. A short rest of 30s seems to do the trick but its annoying. Pre order wait time is way too long. By the time my kit arrived having ordered in March it was winter again so effectively I did not have an opportunity to use the bike in assisted mode for a year.”

Helpful Report

Posted 1 year ago

“I am very happy with my swytch bike conversion. The extra power allows me to keep up with some of my fitter friends and even pass them on the up hill stretches. The only problem I have is the limited range of the battery I purchased. I have looked in to getting an additional battery but I have had trouble understanding what the options are on the web site.”

Helpful Report

Posted 1 year ago

“It works very well- great portability and I love being able to take the battery off as I live in an area where there is a high crime level. It doesn't have quite the range advertised. It's advertised as having a range of 12 miles max, but my battery is drained after 5 miles of gentle roads.”

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Posted 1 year ago

“this slim battery works great, so easy to carry on, such a huge difference from previous swytch pack I had”

Helpful Report

Posted 1 year ago

“Overall great once I got it, battery is under performing but still gets me thru my commute”

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Posted 1 year ago

“Everything worked as advertised. Easy Installation, I love that my bike can be a bike or an e-bike!”

Helpful Report

Posted 1 year ago

“I nearly cancelled my order when I discovered that a delivery charge of £50 would be added to the cost. (I bought my kit about one year ago.) That is outrageous for a company that is based in the UK and is supplying within the UK. (I live near Bristol.) Such a delivery charge might be justified if delivering to the USA or Australia but not for an address within the UK. Delivery should be free within the UK or the cost should be included in the price. It should not be an add on. I service my bike (a 1982 Claud Butler) once a year when I clean and grease the axles and adjust the cones. How do you do a similar service on a Swytch wheel? A video or pdf file with instructions would be useful.”

Helpful Report

Posted 1 year ago

“Easy for m'y wife to drive the bike but batterie not enought long”

Helpful Report

Posted 1 year ago

“Took a while to arrive although to be fair, it arrived as promised. Went together well, excellent packaging and instructions. Has transformed the experience on the bike. It works very well on the Brompton. One little niggle - the mounting of the sensor for the magnets isn’t fully secure so the slightest knock can stop it sensing. Not good when the bike user doesn’t understand such things, especially so for a folding bike. In any case, would much prefer a torque sensor as there have been moments when the assistance was more than desirable.”

Helpful Report

Posted 1 year ago

“Tricky to install neatly on a Brompton, especially the frame mounted pedal sensor. I bought the Standard LED which doesn't have a hinged bracket and felt like it was going to snap when opened up, so I had to remove the handle bar grip and brake lever to fit it. The kit is working well and worth it in the end.”

Helpful Report

Posted 1 year ago

“All very good however the battery doesn’t last long enough, I live in a hilly area and would have ordered a bigger battery”

Helpful Report

Posted 1 year ago

“Install was fairly straight-forward with the website instruction help. (Our axle needed some filing down.) I have figured out how to use Swytch, but why don't you provide written instructions for use? Seeing the people riding around on videos is not very helpful in determining what the settings for the unit should be in different conditions and the proper use of the toggle switch.”

Helpful Report

Posted 1 year ago

“The system is competitively priced and delivery times are falling. Mine arrived in about 2 weeks. Dont expect this to remove the strain altogether though. The range is a best case scenario based on you pedalling too. i think it is worth it, but I can see how the advertising has led others to expect more.”

Helpful Report

Posted 1 year ago

“Very Happy with my Swytch Bike Kit. Working well. Make sure to go with the super charge battery.”

Helpful Report

Posted 1 year ago

“It is cheap compared to buying a purpose made electric bike and far less wasteful, and has really improved my ability to tackle the steep Cornish hills, having moved to Cornwall last year with Long Covid symptoms I did not enough energy to get up the hills! I love the cycling experience of using my Swytch bike, and only turn it on for going up steep hills, or if I have got a heavy load of shopping to bring home. The battery life is not very long if I put it on the highest setting of 5, but as my personal fitness has improved, I can go up steep hills on settings 3 or 4. I bought an extra battery as I had heard that this was the case, and glad that I did so. IT NOT EASY TO FIT - it did not live up the advertising hype, I had to take it to the local bike shop twice. It is really fiddly and the email support to my queries was not much use as it kept on referring me to pages in the manual rather than actually understanding my question and attempting to answer it. However persistence and Youtube videos made by previous owners enabled me to succeed. Because the wheel with sensors attached to the pedal arm is not encased after going through muddy puddles or mud (I have a mountain bike), the power input can become erratic (a jerky on/off motion) or cease to function. This means taking plenty of tissues and/or a rag with me to clean it thoroughly and dry it off. The winter months and a rural location means muddy flooded roads are unavoidable. I bought a throttle as an extra item and am very pleased with it: it enables me to get moving if I stop on a steep hill or need to start from stationary at the bottom of a hill and/or have a lot of weight on the back. It uses a huge amount of battery power so I only use it sparingly. The control display is not easy to use and I often have to stop pedalling to change power settings, and this has not really improved with experience. Still need to discover how change from kms to mph. It took 4 months to be delivered and that only happened after paying for the whole thing up front. That was not counting the several weeks of being on the waiting list before I could give my detailed order and pay in advance. The quality of the components appears to be excellent and one of the reason for choosing this rather than cheaper (and non-UK) manufacturers was the feedback from three bike shops whom I consulted. They all said the same thing: Swytch bikes do not often come in for repairs, parts ordering is quick and reliable and they are easy to work on and are made very well; they all said the cheaper models (mostly from China) were often in for repair, with parts often unavailable and very expensive, and difficult to work on, one shop told me that they would have to send a technician to China to receive the training required, which for a small independent business is totally unrealistic and expensive. It is good to be able to buy a good product from an innovative British company.”

Helpful Report

Posted 1 year ago

“very slow delivery. But once it arrive it has been a dream. The key for me has been the quality of build and the easy of install.”

Helpful Report

Posted 1 year ago

“This is not only a really good product, it is also very simple to install. When you install it you realize that you have bought a quality product. In our case we bought the small battary, which turns out to be too small. But the electric motor is super powerfull and you upgrade your bike in a massive way”

Helpful Report

Posted 1 year ago

“Easy conversation. Solid performance. Extra batteries far too expensive. And a definite necessity as the range is rather limited with 1 battery.”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,659 reviews