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takealot Reviews

2.6 Rating 545 Reviews

39 %

of reviewers recommend takealot

Company Reviews

2.6

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 24th December 2023

takealot 1 star review on 28th November 2023

Nosiphiwo Maduba

takealot 1 star review on 24th November 2023

takealot 1 star review on 24th November 2023

takealot 1 star review on 23rd November 2023

takealot 1 star review on 16th January 2023

takealot 1 star review on 16th January 2023

46

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Return a product on the 7th of August, still no refund and no return of the product, communication has also come to an end... Like I said in my other review it's the same as being scammed... Unfortunately takealot was my "go to" but now I'm done.”

Posted 8 months ago

“We purchased a "robot" vacuum via Takealot in South Africa as a Christmas present in 2022 and within a few months a part broke. The response of Xioami is not what was expected - no spare parts and not willing to repair or replace. The vacuum was purchased to assist with housework since my mother is caring for my sister who has stage 4 (terminal) cancer. Cannot believe Xioami would sell something and not have spare parts available and clearly a warranty means nothing!!. Very disappointed and will ensure everyone knows to not purchase Xiaomi products. Warranties clearly mean nothing!”

Posted 9 months ago

“Takealot used to be my go-to online store but after this last experience while trying to refund a faulty product, I will be deleting the Takealot app. The customer service agents didn't take the time to read why I was returning the product so they said I couldn't return it because it was damaged. It was a faulty product. Of course it was open and damaged. That's why I returned it. After dealing with over 3 different consultants online (none of whom read my email and all sent back AI responses) I finally got hold of someone via phone who coukd try and help me. But when I ask for her to call back, I get more AI emails from other agents asking me to retell the situation again. One consultant called me back, we greeted each other and then the call "cut". Immediately afterwards I received an email saying she could not get hold of me. She did not try to call again. I was by my phone. It is such a pity because Takealot used to be so convenient.”

Posted 9 months ago

“They charged me for a bag of dog food which I never received”

Posted 10 months ago

“They are always inflating there prices then saying sale on the product when the thing either costs the same or more,it's false advertising and unfortunately even though something costs more than you would purchase for it elsewhere people buy thinking they saving..they constantly reject your reviews if it's not to there liking but the only reason I review is coz I think I might actually win something but after 10 yrs I've still gotten nothing..takealot sucks but is convenient to buy from if you don't mind paying more to save time from going out”

Posted 11 months ago

“I have always great service from Take a lot and especially their drivers - Sibusiso Zwane has been delivering to me for some time, and is a fantastic gentleman who always accommodates me to where and when if possible. Take a lot has it all, quick and friendly with good prices.”

Posted 1 year ago

“I ordered on the 15th of March and I haven't received My order and the communication with the customer service is very bad,It was my very first time ordering and I'm really angry and disappointed because I needed the parcel for tomorrow so I won't be attending the event because they haven't delivered and they are not truthful.”

Posted 1 year ago

“Ongoing saga with Takealot ... This company has been content over the years to "take a lot" of our money. Personal items, gifts, business equipment and purchases on behalf of clients - we have found it a convenient platform for almost everything we need, with good prices and good service. But then something changed. Takealot became an open marketplace where anyone and their dog could open a drop-shipping tab and sell whatever they wanted. Prices became unpredictable, changing arbitrarily and often to ridiculous amounts. Delivery times became problematic, sometimes fluctuating wildly after an order was placed. And the quality of the products has noticeably declined, so that we often have to return items that are either of poor quality, do not match the description or are faulty. Now our account has been blocked (without giving any reason) and has not been reactivated even after several messages. Finally, we were told that the suspension was because of "too many returns". Well, yes! Supply cr@ppy products; get a lot of returns! Latest update - we received an email telling us that our last purchase (which we were charged for) was cancelled "at our request" - NOPE! We didn't ask to cancel the order, YOU did, Takealot! The email also said that a refund would be made to our account - which is still blocked and inaccessible at this point. You're joking, right? We're done playing this game. Once this issue is resolved, we'll take our business elsewhere. The balance between convenience and annoyance has shifted in the wrong direction.”

Posted 1 year ago

“I ordered 4 items but unbeknown to me, takealot tells me that I ordered twice the same 4 items and that these were delivered to me on the same day. This is utter rubbish as i only received the one delivery. I asked for a proof that the second delivery reached my flat and was signed for but they cannot supply this to me, pretending that the drivers dont remember. What a scandal that robbed me of R2000. Never never again dishonest Takealot”

Posted 1 year ago

“I had a great experience at Takealot Cape Town's new pickup premises in Richwood. What a pleasure. In and out under 5 minutes. The staff are friendly and helped me quickly with a smile. From the security person at entrance, to the quick meet and greet and then pick up area. New premises as good as the old just more spacious and open. Thank you will definitely come pick up my purchases in future again.”

Posted 1 year ago

“I had a truly terrible experience - I ordered 3 of the same books as gifts. I opened the package and initially only took out the top book (as all 3 books was exactly the same). A week later when I took out the last book from the box it was in a horrific condition. The hardcover edges were broken off and the spine was broken - how can I give this to someone as a gift? I came across this about ten days after I received the books. I contacted Takalot for a return. A courier came to collect the package. Later that same day they informed me via email that they will not replace the damaged item since it was already more than 7 days after the delivery. Two days later a courier came around and delivered the damaged book to me again. What I don't understand is how you deliberately package a broken item and "hide" it under other items so the client don't initially notice, then decline a replacement? This is extremely poor customer service and I think we should say something and speak out. I will not support Takalot again.”

Posted 1 year ago

“Please think twice about ordering gifts from Takealot who lived up to their name and took a lot from me!Takealot gives you the option to order and pay for an item to be delivered as a gift.I bought a gift for my daughter and when it arrived she opened it and used the product.When I visited her I discovered that the product I ordered and paid for was incorrect so I reported the matter to Takealot who confirmed that the incorrect item was dispatched at it was cheaper than the item I paid for.They insisted on me returning the incorrect item even though I told him it was partially used and the packaging was discarded.They said that in order to process the refund they need the incorrect item returned so I returned it only to see that the refund was discarded because the item was not in its original packaging and partially used.So Takealot took my money, sent me the wrong item, took the wrong item back and now I don't have my money or the product.Shocking pathetic service and absolutely thievery.”

Posted 1 year ago

“Absolutely useless”

Posted 1 year ago

“I have never had any problems with Takealot. When I place an order I am always at peace that I will receive the correct items in a reasonable time period. The staff are extremely competent, from the pick up point staff right through to management and customer service. I always find the best prices on Takealot and if I think something is too expensive I add the item on my wishlist and Takealot always sends me a notification when it's on special. I had 2 returns so far due to ordering incorrect sizes and Takealot happily refunded me and the items where returned. They gave me the option of either keeping the credit to use with my next order, or pay back into my account. I think this is the best company ever!!!”

Posted 1 year ago

“This service is beyond great....”

Posted 1 year ago

“We didn't receive the order and now I see the date has been pushed back *again* We ordered the Dec 25th, estimated delivery was the 29th of Dec Then when I checked again, it was 3 Jan, Then checked again, it was 10 Jan, Then 16, then 17 then 19, Now it says the 20th, I have never experienced this kind of issue before, being pushed back so many times but BOTH items show "Eligible for next-day delivery or collection" So how can this be happening? It makes no sense. It feels like your website is misleading when it's stating this, yet almost a month has passed. We have cancelled the order, but with this experience I don't feel I can rely on takealot in future and we will not be ordering again as a result.”

Posted 1 year ago

“I recently returned an outdoor bistro set after only 8 months it was starting to rust and had developed two small rust patches on the table surface of an otherwise immaculate outdoor set. Takealot collected the set, told me the warranty didn't cover rust. That is not the issue. After collecting from me, somewhere along the line, they damaged the bistro set, severely scratching paint off the table and both chairs. Now they want to me accept a bistro set that THEY have damaged! The rust you could hardly notice, but the paint is scratched off everywhere. Unacceptable!”

takealot 1 star review on 16th January 2023

takealot 1 star review on 16th January 2023

takealot 1 star review on 16th January 2023

takealot 1 star review on 16th January 2023

takealot 1 star review on 16th January 2023

takealot 1 star review on 16th January 2023

Posted 1 year ago

“Keep sending products with items missing, wrong size and then could not deliver, when they never tried. Pathetic”

Posted 1 year ago

“Previously Takealot sent different products to what was advertised, which I returned for a replacement and then again received a wrong product, then requested a refund. Recently I ordered 3 x 10x solar lights supplied by third parties SQI/PCP Tactical Arms and once again received different, inferior products to what was advertised. Returned all for refund. Initially I rated Takealot 5 star, then 4 star, now 1 star for the 3 wrong products.”

Posted 1 year ago

“I had an extremely poor experience with takealot. It's sad that the only way of contacting someone for help is the customer service help form that gets sent to people that dont understand the terms and conditions for the company they work for. I had a refund put in for an order that used a coupon and the website clearly says that when a coupon is used the person will be refunded and a new coupon will be given to the person. DON'T FALL FOR THIS!!!! the customer service agents do not understand this and instead just give you a voucher!!!! You either dont get a refund or you dont get a voucher back!!!!!! NEVER PURCHASING WITH TAKEALOT AGAIN.”

Posted 1 year ago

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takealot is rated 2.6 based on 545 reviews