takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

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Metrics

2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 27th January 2025

Anonymous

takealot 1 star review on 10th November 2024

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takealot 1 star review on 25th October 2024

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takealot 1 star review on 25th July 2024

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Anonymous // 01/01/2019

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“Pathetic service! I was suppose to receive my parcel yesterday already! I still have received nothing!!!!!!!”

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Posted 4 years ago

“I don't want to believe that a takealot is a scam , hopefully they will solve this matter today. TAKEALOT I just found out that you guys delivered my order to a wrong person. I find it hard to understand how you can allow someone with a different name from the parcel to receive my order without contacting me or my consent I received sms in the morning saying that my order will be arrive on the 22nd of October before 5 , I waited the whole day... nobody came even after 5pm nobody came i logged a complaint then i got automated response your phones are not going through ..now it says delivered and signed by Nangamso at 22:00 and at this time I was in the house and no car was outside my houde. This is frustrating because it's the first time I order from takealot and worst experience ever. I don't even know the person who received my orders. They kept rescheduling my order now they delivered to a wrong person. My order worth R4438 that's a lot of money. And i read a similar review " the person also says they did not receive any order but status days it was delivered and signed by Nangamso " who is Nangamso who keep receiving people's order Something is fishy I want my order or refund my money back.”

Helpful Report

Posted 4 years ago

“I decided to return a certain product for refund. After I received your email, I took the parcel to your drop off shop. They still couldn't pick it up on the system. I was told the person working at the drop off office will sort it out. I still haven't heard anything from them.Kindly fix this error as I have been there 3 times with no success.”

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Posted 4 years ago

“I paid extra for next day delivery and they didn't show up without notification or apology I needed the item urgently”

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Posted 4 years ago

“I bought a kitchen tap and wine rack in sept 3,delivery was schedule for the 7th, buy notjing came, i tracked the order and i saw they wrote driver couldn't find the address so order was scheduled for the next day the 8th, still i received nothing and there was no communication. A week later i tracked order still it said delivery scheduled for the 8th nothing more. 2 weeks later i contacted them via email and only then i was told the driver was hijacked with my parcel and they will contact me for the next delivery date, 2 weeks passed again without any contact and i emailed again and after that i was told my delivery will be on 15 October, then later on git a message that no it will only be delivered on the 16th.today i just tracked my order it now says my order will be delivered on 26 October. When will this rubbish come to an end? I'm tired of playing this game with take a lot. Im never ever ordering from them disgusting service ever.”

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Posted 4 years ago

“Please get more agents to work and assist customers and preferably phones that work! Sikelwa Nqolowa called me back and her phone was not working so she could not attend to my query - is that customer service????? Why not get another agent to call me instead? First your credit card facility is down, then apparently your telephone lines are down. She said i purchased a supposed item, cant tell me what item i purchased nor can produce an invoice..something smells fishy...”

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Posted 4 years ago

“I'm a happy customer! My order was delivered today , and everything is as it should be. The guys were also said to be friendly (my mother accepted the packages) , and helpful . The service I had received had been within the correct time frame - being a teacher - I plan , think (and order!) ahead . They gave me a minor shock this morning, changing my delivery date , but after 1 email all was resolved. The products I had purchased are what I had expected - very high quality ! Thank you Team TakeAlot . You've earned yourself a new , regular , satisfied customer! :-)”

Helpful Report

Posted 4 years ago

“I purchased a Fitbit Versa 2 for my daughter 10 months ago. I recently noticed a crack on the screen and returned the item. Takealot are unwilling to honor the warranty on the device. I’m disappointed in the the service level and response from Takealot. My wife also has a Fitbit Versa 2 and this now raises concerns for me regarding her warranty. Fortunately I have a Garmin which is a more reputable brand. Being a regular client I most definitely will have a rethink about purchasing online from Takealot moving forward.”

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Posted 4 years ago

“Very poor. Don’t use. Bought ebook. Crazy price as turned out and also they never gave me a refund but a book did not work!”

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Posted 4 years ago

“Used take a lot for the 1st time. I am very impressed. Their delivery was in 5 days, friendly driver, covid safety adhered to. And item was well packed. Just love the pre delivery sms's. I am really chuffed. Thank you Take a lot you guys are awesome.”

Helpful Report

Posted 4 years ago

“Bought an item online from Takealot before lockdown in March 2020, it was delivered to my work address. Item was faulty. In the interim the company I worked for, closed down permanently. I returned the full order by collection at my residence after I changed my collection/delivery address 2 months prior on their website and by notifying them twice via email of the new address. My clear instructions was a replacement and not a credit. I received a mail telling me they no longer have stock of this item. While on their website, I saw they advertise the same item. Notified them about it, they apologised, accepted. The item was to be replaced by delivery at my residence. Thrice the replacement item was delivered to my work address, a company that no longer exists. Remember, the faulty item was collected at my residence but the replacement item was delivered at my work address. How do you figure that out? Up untill today, 11 Sept 2020, still no replacement item and it's paid for. SERIOUSLY, You guys shouldn't be in business or fire the staff members that's not pulling their weight. These are the kinds of people that's pulling this country back instead of pushing it forward.”

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Posted 4 years ago

“I order 2 times now and not ones where they late or faulty product, u will recommend them anytime to anybody, thanks alot takealot, you guys are the best online store, i will order again from you, may God be with you all”

Helpful Report

Posted 4 years ago

“I've had the worst experience. They said they would deliver then say there was no one at home. Meanwhile my whole family was at home and here was no one. They promise same day delivery but it is only to lure you to buy. Rather go to a makro or game.”

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Posted 4 years ago

“Takealot won’t publish my review of a product. I have it one star due to misleading advertising. I find this very troubling as customers rely on reviews when they decide or not to.”

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Posted 4 years ago

“I ordered size 6 of Asics running shoe order number number 76005023. I have just received size 8! I waited 2 weeks for this shoe running with a painful shoe. Now nobody can help me. When I call the lady who delivered, she says she only delivers. What a horrible experience! I want what I ordered!”

Helpful Report

Posted 4 years ago

“Bad courier service. i still haven't received my parcel and am not able to track it because it says the parcel was delivered and it was not delivered. the urgent now says i will get it after 4 days, how possible is that if you have overnight courier services?”

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Posted 4 years ago

“Bad service. They place the supplier over the consumers.”

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Posted 4 years ago

“I would highly recommend rather making a purchase at Makro than takealot. They have failed in serving the customer and have taken the supplies word over the customer. Do not buy any electronic devices from them. I warn you as a takealot customer. Do not waste your money. You are not protected. They only protect their suppliers.”

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Posted 4 years ago

“Very happy.Very good company. Higly recomending.”

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Posted 4 years ago

“Disgusting service!!! I have been a customer for so long and now I have a problem with a short delivery and they are just not interested!!! 20 emails lata just wasting my time !!! Is this what happens when u become too big ??? U throw your customers away ??? Remember we make u big. I am very unhappy at the way I have been treated !!!”

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Posted 4 years ago

takealot is rated 2.5 based on 579 reviews