Name: takealot
Rating: 2.48

“So on the 14th OF MAY 2020 I placed an order on Takealot.com to the value of R16,985 and I was ASSURED DELIVERY OF THESE GOODS WOULD TAKE PLACE ON THE 19th OF MAY 2020 before 17h00 AND I WAS CHARGED R200 FOR A DELIVERY FEE. I tracked my order until the day of delivery and I had been in contact with 2 consultants who had resolved my querys. As you may expect, DELIVERY DID NOT HAPPEN. Bear in mind I HAD CANCELLED 2 APPOINTMENTS AND KNOCKED OFF EARLY TO BE ABLE TO RECEIVE MY ORDER MYSELF BUT NOBODY TURNED UP. THE REASON AS TO WHY NOBODY TURNED UP WAS BECAUSE TAKEALOT.COM DOES NOT DELIVER LARGE APPLIANCES BECAUSE THEY "DO NOT HAVE THE VEHICLE CAPACITY TO DO SO" SO THEY OUTSOURCE THOSE LARGE APPLIANCES TO BE DELIVERED BY A 3RD PARTY DELIVERY COMPANY WHO WILL ONLY BE OPERATING AFTER LOCK DOWN ! I STILL AM UNCLEAR AS TO HOW THEY DO NOT HAVE THE VEHICLE CAPACITY TO DELIVERY THOSE ITEMS AS THE LAST TIME I TRACKED MY ORDER IT SAID THE FOLLOWING " Parcel shipped from Takealot warehouse and is in transit to courier facility" ABSOLUTELY NOWHERE ON THEIR WEBSITE IS THERE ANY DISCLAIMER THAT READS "DELIVERY FOR LARGE APPLIANCES/GOODS WILL BE DELIVERED AFTER LOCK DOWN" OR ANYTHING SIMILAR ! Knowing very well that my delivery is not able to take place on the promised date BOTH TAKEALOT CONSULTANTS who I had engaged with failed to advise me better or ensure that I am aware the delivery of my goods will not be taking place on the date as promised YET THEY STILL TOOK FUNDS FOR A DELIVERY FEE !!! Later on that evening after a query was sent another consultant had gotten in contact with me after an entire day of mine was wasted which potentially could have been a very productive day for me apologized and re assured me he was going to escalate my problem to his manager or senior and come back to me with a solution and I had also informed him I wont mind fetching my order myself as all the good are in JHB. He PROMISED TO TAG me in his mail so I could update myself on the progress of my query however I did not receive any communication whatsoever from takealot or any of their consultants. THIS BUSINESS DOES NOT OPERATE WITH TRANSPARENCY OR HONESTY OR EVEN IN GOOD FAITH.”

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Posted 5 years ago

“I'm as dissapointed as most of the customers who carried out the reviews, it seems it always falls on deaf ears and the mental exhaustion takealot has caused me would probably require some physcological help. bought an LG 86" TV worth R45000.00 just before the national lockdown. the TV came on the 26th of March with a screen damaged. unfortunately as it is a boxed item we did not open it before the courie company left. couple of hours late we open the box to the shock of a broken scren. logged a return the same day. they could not collect because of the lockdown , so i had to bear the pain of seeing my tv everyday knowing i paid good money and i cant use it. the tv was only collected on the 4th of May and was registered to have only been received at the warehouse on the 9th of May. i have been waiting for communication since then but nothing. im in pain as the item is very expensive and this was my first purchase at takealot. i have never regretted experimenting news things as i do right now. my return reference is RRN-fb42-81bb”

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Posted 5 years ago

“Order placed in March - driver called me to say order could not be delivered on 4 May due to closed premises - online tracking status says order is rescheduled - got an sms from takealot that order had been rescheduled for 18 May - Grant Alexander from Takealot says order was delivered on 4 May but cannot tell me who signed for the order or what time the order was delivered? Another representative from Takealot told me the order would be rescheduled and delivered to home address... all I want to know is where is my order...”

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Posted 6 years ago

“Still no update on where my order is that was placed in March... have been given the complete run around by Takealot with various contradictory stories...mid May and still no one can tell me where my items are - and better yet cant get hold of a single manager to escalate the matter to...”

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Posted 6 years ago

“Will never order from them again they use bad couriers and now i cant get my essential good have to wait till lockdown is over they also blame me for there fault not impressed i will be taking my business elsewhere.”

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Posted 6 years ago

“my order has not been delivered and its been several weeks. there's absolutely no communication from them and I've already paid for my order!!! I tried this app out because I was desperate during this time but never again. order no#71350637”

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Posted 6 years ago

“I have ordered 3 I7S TWS earphones and was promised that they will be delivered on the 7th May before 17h00.To my suprise today the takealot guy delivers only 2 new boxes and 1 used box.That man could not wait to rush out of my yard.Now my kids tested the old earphones and 1 of them is not working.I'm tired of logging return requests”

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Posted 6 years ago

“I paid R1000 for vodacom airtime through Takealot and they emailed me a voucher that had already been redeemed. I have since logged 3 complaints (14434553, 14428890 and 14511383) over the last 5 days and no one has got back to me. Shocking service from Takealot. I will never support this unethical company ever again, they have blatantly stolen R1000 from me and can't be bothered to take it seriously.”

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Posted 6 years ago

“I ordered my Calculator on 6th of March but until today I have not received it and it is essential to me because I'm studying and I am struggling to continue with my assignments without my calculator and it was ordered way before the lockdown because of your late deliveries I'm still waiting your service is poor and I will never use your services again never!”

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Posted 6 years ago

“Im never using this app again. I select a item not in a box, and they bring me an empty box. Very dissatisfied. I dnt understand why they will take this long to respond to email.”

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Posted 6 years ago

“I’m really not happy with takealot.com I placed my order 1st March so I can secure my business with unlimited WiFi, I bought a router and simcard and till date I haven’t received my order and my business is really suffering, I’m really not happy with their service”

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Posted 6 years ago

“I am horribly disappointed in Takealot and their poor customer service. In this time of state crisis. I ordered 4 products from Takealot on 20 March 2020. I waited for my order and never heard from a thing from Takealot. Today 12 April I go online to see that Takealot has canceled my order without contacting me to let me know. I contact them to find out what is happening and get told that my items are considered "not essential" so the full order was canceled and I can reorder my products. I need these products to generate an income. So they are essential for me. When I go back online to reorder takealot has changed the pricing and I am expected to pay in an extra R1300 ontop of the original price. All of this frustration could have been avoided had Takealot bothered to contact me regarding my order and my money. I will be taking my business else where.”

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Posted 6 years ago

“late delivery!!”

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Posted 6 years ago

“I used a '1 use' voucher to perchase an item from Takealot and have it delivered to the Potchefstroom pickup point. I arrived at the pickup point at 16:00 on the day before lockdown and was refused entry and told takealot would deliver the parcel to my physical address instead and I was not allowed to collect it. I contacted Takealot to confirm this and was informed that my order would be cancelled and refunded. I used a one use voucher which is now no longer valid. Never recieved communication that the pickup point would be closed, only that my parcel was ready for pickup. Very disappointed. How can takealot staff just decide to close shop and refuse service without notification or explanation. (71155456)”

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Posted 6 years ago

“It's impossible to contact Takealot. Why can I not just speak to someone on the phone?”

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Posted 6 years ago

“My order 70912898 was supposed to arrive on 16 March 2020 it didn't arrive and no one bordered to call or notice me I had to spend my own money to call Takealot they give me run around until friday the 20th of March, than they have a nerve to tell me my parcel will b arriving on the 24th March Tuesday they don't even show remorse , they treated me like a wild animals even utters discriminating word I can't even say”

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Posted 6 years ago

“I received an sms saying that I missed the delivery when I was at the premises from 8am with 4 other people. The driver made a pathethic attempt getting here, plus Takealot does not answer their telephone and emails. Superbalist is just as bad.”

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Posted 6 years ago

“How do we get our credit back - can you please refund us, as you did not have stock (AGAIN!) and we do not want to purchase anything else at this stage. Left FB Private mess on 11 March 2020, but still not read. This is the 3rd time this has happened, forcing us to purchase stuff we don't want with the credit, as you do not have email address nor contact numbers - no way of contacting you. Seriously? Are you thieves?”

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Posted 6 years ago

“No regulation of prices are done. With corona items doubled in cost overnight. You are a embarrassment!!”

Helpful Report

Posted 6 years ago

“How do we get our credit back - can you please refund us, as you did not have stock (AGAIN!) and we do not want to purchase anything else at this stage. Left FB Private mess on 11 March 2020, but still not read. This is the 3rd time this has happened, forcing us to purchase stuff we don't want with the credit, as you do not have email address nor contact numbers - no way of contacting you. Seriously? Are you thieves?”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

takealot Reviews