takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 27th January 2025

Anonymous

takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How do we get our credit back - can you please refund us, as you did not have stock (AGAIN!) and we do not want to purchase anything else at this stage. Left FB Private mess on 11 March 2020, but still not read. This is the 3rd time this has happened, forcing us to purchase stuff we don't want with the credit, as you do not have email address nor contact numbers - no way of contacting you. Seriously? Are you thieves?”

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Posted 5 years ago

“No regulation of prices are done. With corona items doubled in cost overnight. You are a embarrassment!!”

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Posted 5 years ago

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Posted 5 years ago

“The Delivery came to deliver my items but then he had to go back because he forgot one of my items.then My delivery was postponed tomorrow and reason was that I wasn't available to accept the delivery.”

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Posted 5 years ago

“I placed an order through Takealot on 5 March 2020 for the wireless Romoss 10W QI selling at R369, however the order was canceled on 12 March 2020 claiming there was "no stock". However the same item was selling yesterday (12 March 2020) for R509 and today (13 March 2020) for R487. How is this possible? This is extremely shady on your part! This is extremely dishonorable from your side.”

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Posted 5 years ago

“Shocking misleading information from Takealot My new Hisense guaranteed for 4 years has been diagnosed as faulty by the Hisense engineer - which process took months to get the report! Then they told me to get it collected by Takealot who had told me they would replace it as advised by Hisense, and now they are telling it it will take up to 3 weeks to get a replacement! I want a refund and then I can start over again but I am getting major hassles with them. Pathetic customer handling after I was a told twice that it would be sorted out in a few days.”

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Posted 5 years ago

“Returned the product same day as it was not what I saw on the website. They promised to collect next day. I have been waiting for more than a week with no clear updates. They are famous for dirty tricks”

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Posted 5 years ago

“Delivery services not innovative, the sms for delivering before 5pm does not work. My day cannot stop because I ordered something, allow customers to make personal arrangements for deliveries. We have technology, let's use it. Also poor service from some of your delivery staff, terrible attitude.”

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Posted 5 years ago

“I ordered about 70 kgs of dog food. The next day I went back on the app and saw my order was cancelled, apparently, they ran out of stock? what a joke and a lie, the lady I spoke to said they had no stock yet when I ordered. no one sent an email to say that the stock was finished. when I phoned again just to see if they had stocked the next lady said there was but with a hefty price. so i am assuming take lot made a price error lied and said they ran out of stock and didn't want to sell it at the price advertised! horrible experience. ill be using pet haven from now on”

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Posted 5 years ago

“I am really so upset with takelot. I am a student, and my order for my books was placed by takelot. I am supposed to receive 14 books and only received three. The email I received states " One of the items in your order was not available at our warehouse and although your order was placed, we were waiting for it to arrive." Yet I only received 3 books, still waiting on the rest (11), and I'm now behind because I cannot complete my assignments without my books. I'm not even getting any response on my emails. Totally disgusted in the service!”

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Posted 5 years ago

“Three individual days have said they would be delivering FNB Credit Card - Three individual days - no show and then we get another phone call "we would like reschedule" - BTW a reschedule is before the event - not after - useless”

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Posted 5 years ago

“Takealot has a 21 day promise on returns, the promise is that if the item is not fixed/repaired within 21 days, they will credit/replace your item. 23 days have passed, but I have not received my refund as per they 21 day "promise". Now they are throwing bureaucratic reasoning my side. Don't trust their 21 day promise.”

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Posted 5 years ago

“I have used Takealot a number of times, and no hassles, but recently bought a printer for my business, knowing that my contract expired and having a 3 to 5 day deliver, would work out fine. Unfortunately the 3 to 5 day delivery turned to 16 days with different commitments from Takealot every day that delivery will be same day still nothing. I did not buy from the deliver company but from Takealot, they should sort this,In the meantime ,my contract printer was collected and since the 4th February I have no printer and this is resulting in the work load piling.”

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Posted 5 years ago

“I bought IFRS Standard from take alot according to their online advert they said it includes conceptual framework but on the real package is not included, I'm very disappointed”

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Posted 5 years ago

“My main complaint is with takealot or the company that sold me my tv. I bought it in November and only opened it in January. When I opened it I didn't know it came with component cables as it doesn't state that on the manual. I used it for three days and the tv started malfunctioning. I claimed it for return and takealot picked it up however due to the component cable adapter missing I was informed I couldn't get the refund until I replaced it. Which by itself is bad however it makes matter worse when takealot agent just gives me the samsung phone number (whom I didn't buy the product from) to find out which component cable adapter it comes from (by the way the take a lot gave me the wrong name of the missing part which they called was "slim gender cable") Samsung then told me they don't input cable models they sell with the tv and take a lot should open a box and see the cable with their other tv with the same model. I asked take alot for a picture and model number and they referred me to samsung again. Now I can't get a refund because I don't know which adapters I need to buy to replace the one I never received. Take a lot messaged me saying because I didn't report the missing pieces how within 7 days its invalid. If nothing on the manual states what it comes with and I didn't receive the pieces what am I suppose to replace it with if take a lot can't even help me to take a pic of the missing component im supposed to replace!!! To make matter even worse is that a samsung agent told me usually a direct samsung distributors won't try to help me because they don't like take a lot selling instead of samsung distributors!!!”

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Posted 5 years ago

“I am very dissatisfied by the books I ordered from takealot”

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Posted 5 years ago

“Takealot is very misleading with products. I orders an iPad. The picture of the galaxy, was on the advert. I, being a first time on line buyer, was really fooled. Instead of an tablet, they sent me a link to a digital book, reading all about Galaxy phones. What a rip of. I have sent them several emails, which goes unnoticed. I think that even the customer care consultant, was very unhelpful and insisted I cannot get a refund I am hoping, since this was my 10 year old daughters 1 year savings, for her Xmas present, that these people, refund me!! Extremely upset Fiona Singh Durban”

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Posted 5 years ago

“Takeaway delivered my order to the incorrect address and let an unauthorised person sign for it. They have acknowledged this in writing but a week later no one can tell me where my parcel is. Customer service is very poor as no one communicates with you. I want a refund so I can repurchase my kids Christmas presents which Takealot has lost.”

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Posted 5 years ago

“I placed an order on the 3rd of December, got the confirmation that the order will be delivered on the 6th. today is the 10th and i am still waiting. No communication was made to let me know that there is delay i am not a happy customer.”

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Posted 5 years ago

“Same as the previous complaints posted. Delivery did not take place on the given date. Packaging was crumpled and I expected the worst for the 2.1 m Xmas tree. Well, the tree received lost all its ‘plastic’ bits on my kitchen floor. The height comes in at 1.9 m and not 2.1m as advertised. The middle section does not fit into the bottom section of the tree as the one slot is much bigger so the tree wobbles. The tree is held together by fishing gut. Shame on you Takealot for misadvertising. Can’t believe that you would dare to sell such junk. Wonder if Black Friday is a good way to to get rid of rubbish. This tree was marked down and I still paid a whopping R800.00. Such disappointment, I expected much better from you.😞”

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Posted 5 years ago

takealot is rated 2.5 based on 579 reviews