takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 27th January 2025

Anonymous

takealot 1 star review on 10th November 2024

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takealot 1 star review on 25th October 2024

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takealot 1 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned an item to takealot that was defective last week. Yesterday I get an email from Takealot stating that my return has been concluded and my account credited. Upon checking my balance I saw it was 0 despite their email informing me that they have credited my account. I immediately sent an email and the only response I got was they have escalated to the relevant department and will get back to me as soon as feedback is received. I would think twice about doing business with them in the future.”

Helpful Report

Posted 4 years ago

“The delivery man was rude by putting the phone down in my ear and swearing at my husband and myself. I'm scared now as this person know where I stay especially after his altercation with my husband. He refused to deliver our order today and said that someone else will deliver it tomorrow even though I told him I will not be at home tomorrow, he simply said it's not my problem. I always place a monthly order at Take a Lot but will think twice before ordering now. I tried to call the customer call center and after about 15 minute of waiting I could not lodge my complaint. Not only do Take a Lot employ rude employees but their customer call center is another down point.”

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Posted 4 years ago

“Order #73336447 delayed by Courier almost two weeks now a Fathers Day gift!”

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Posted 4 years ago

“I ordered a laptop battery and a laptop stand from takealot.com. when they delivered my parcel on Friday 19th 2020 only the laptop stand and socks, which I did not order, were in the box no battery. I have logged queries since Friday but no response, no one ever picks up at the call centre. I am very disappointed with takealot's customer service as it has been more than 4days since i logged a complaint but no response. I have paid for the battery and i need it as i am working from home and experience power outages on a daily bases.”

Helpful Report

Posted 4 years ago

“The worst service ever I ordered on the 31 of May and they cancelled on 12 of June the day it was suppose to be delivered. Requested a refund it was not issued and I am still waiting today, lost a lot of money because of their inefficiency”

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Posted 4 years ago

“No delivery No customer service No reply on any communication attempts”

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Posted 4 years ago

“I ordered a honey badger knife and when it arrived the box was empty. Worst part is trying to make contact with anyone who can help from Takealot. Call centre never picks up. The only thing one can do is send an email and wait for their reply..... pathetic. When they already have your money.”

takealot 1 star review on 12th June 2020

Helpful Report

Posted 4 years ago

“My Takealot order took more than 3 weeks to be delivered and then Fast n Furious couriers never delivered the most important and valuable item, a queen size headboard. I am still waiting for feedback. They were also extremely arrogant when my wife questioned them about the headboard that was not delivered. I also hold Takealot responsible for this because of their extremely poor judgment and choice in courier service. Fast n Furious have the worst rating I have every seen for anything on this platform however Takealot deemed them fit to courier their customers goods and associates the Takealot brand with such a poor and unprofessional courier company. This says a lot about both companies. I have formally complained and informed Takealot that I have not yet received my headboard but have received no feedback on the whereabouts of my very expensive headboard or when I will receive it, if ever. This despite being promised that somebody from Takealot would contact me....Pathetic service. Order 72267937”

Helpful Report

Posted 4 years ago

“My order was delivered with one item missing from the order (expensive item of everything else ordered). I have been logging requests to report this but I am being ignored by Takealot and only receiving one email asking me if the item was tempered with (after stating clearly that I did not receive it). I am so disappointed this is the first time I miss an item from my order. order number 72424381”

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Posted 4 years ago

“ANY STARS. WORST SERVICE EVER!!!! IF YOU WANT TO BUY ONLINE TRY BID OR BUY OR LOOT. I WILL NEVER RECOMMEND TAKEALOT TO ANY BUYER!!!”

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Posted 4 years ago

“Dear Takelot I received my order opened, damaged and tampered with! Both tripod box and ringlight box was damaged and opened. The tripod has a piece missing on the end where the box was received opend, the tripod was also damaged. I am truly very unhappy, when the courier came to drop it of, he told me that he picked it up like that, so don't you have anyone checking the items? My cheaper item was packed very need and boxed up and sealed!! He wanted me to send it back immediately before I could lock a return. After locking a return I only got a message for pickup but no message for the return of a new unopend product, it is a very expensive item and would please like a new one. I tried calling, I even send emails and left a message on Facebook messager and no response! I have been a very loyal customer for years and this is the first time with such poor customer service and handling of goods. They have picked up te parcel already but NO confirmation on when and if I'm getting my money back or a new product! They just keep om ignoring! This has left me no choice but to take it further, I didn't want go public with this but it seems like its the only way you (Takelot) respond!!”

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Posted 4 years ago

“Useless Useless Useless. They said delivery will be before 5PM. I'm still waiting. Now I get told that it should be rescheduled. NOT HAPPY.”

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Posted 4 years ago

“my partner bought an engagement ring of which was to be a "surprise" but ended up telling me because of poor communication from Takealot. Delivery day was due 26 May 2020 on Tuesday, then only yesterday 02 June 2020 afternoon they sent a text saying they will deliver today 03 June, when i went through their tracker first thing in the morning when i get to the office, Delivery has been done and signed by "customer" Nangomso, like why on earth would they give out a package to someone without any confirmation that its the correct recipient? Are you not supposed to call the recipient on delivery day? Im so angry, not only did you ruin my surprise engagement but your service delivery its a disaster, we cant even get hold of you on the number that you said we should call for more info #72266758 is my order number if you care to respond or work on it”

Helpful Report

Posted 4 years ago

“PAID FOR DELIVERY OF GOODS ORDERED , OVER R800, ONLY RECEIVED ABOUT HALF OF WHAT I ORDERED WORTH R 450, CANNOT CONTACT YOU TO FIND OUT WHY? NO RESPONSE ON EMAILS. order no 72757792”

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Posted 4 years ago

“a boring experience, they skip a day on my delivery, later tell me the delivery address was wrong, but they do not even update or call on the matter. l don't know which address they are going to use now since they have changed the date themselves but still the same correct address.”

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Posted 4 years ago

“Unique circumstances deserve a more creative approach. So there’s a 30 day return policy and the product must be returned by the Purchaser, not the person to whom it was gifted. But what if it’s an unprecedented Lockdown situation and the product has never been opened, feel free to check if you must ! Well, the rules still apply, with an apology saying they’ll need to review the policy as it applies in future. Well let’s hope there are no more lockdowns and this has been it for our lifetime. Feel free to apply your rigid policies ad infinitum, doesn’t bode well for the honest well intended Customer right now, does it ?”

Helpful Report

Posted 4 years ago

“I was supposed to get my parcel yesterday 28/05/202 @ 17:00 ,I didn't receive my parcel and no updates at all I don't know what to do now,is my first and last to order at takealot. I'm so angry I've been waiting for nothing.”

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Posted 4 years ago

“Horrible experience, first after paying for all 4 items, a few days later it shows that the one item is cancelled, then then day before, the other item cancels, so in end after 2 weeks I only got the 2 parcels. Really not impressed with the service.”

Helpful Report

Posted 4 years ago

“My order #71971075 is now 4 days late.. No one comes back to me or even call me.”

Helpful Report

Posted 4 years ago

“My product was said to be delivered on the 21st of May before 5pm yet I did not receive any information about the product in question. In normal cases when a delivery person gets lost they contact said customer to ask for further directions this was not done my first time buying from takealot is definitely my last just want my product.”

Helpful Report

Posted 4 years ago

takealot is rated 2.5 based on 579 reviews