takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 590 Reviews

37 %

of reviewers recommend takealot

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Metrics

2.5

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 27th January 2025

Anonymous

takealot 1 star review on 10th November 2024

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takealot 1 star review on 25th October 2024

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takealot 1 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“received item ordered on morning of 17.12.2020. Packaging badly damaged. Looks like it was uplifted from a salvage shop and delivered. Takealot had tape across the box, which will obviously damage the packaging when removed. seems like they have LOST THE ESSENCE OF CUSTOMER SERVICE.”

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Posted 5 years ago

“Absolutely terrible service. Ordered 3 item on 27 November. Out of 3 only 2 were in stock. Items were supposed to be delivered on 14 December. Still waiting on 15 December. Been through 5 plus agents. All promise to "Escalate it to the relevant department".”

Helpful Report

Posted 5 years ago

“I ordered 3 products from Take-a-lot over the Black Friday weekend. When I checked out and before I paid, I was taken to a screen to choose a free product, I chose a cheap chinese headlamp as the free gift. I thought that I would give this to my father for his birthday which was in a few days. When my order arrived, there was NO packing slip, the box had one piece of tape to seal it closed and the delivery sticker and barcode sticker were placed on either side of the tape. The box contained 3 x items. 1 x of these items was the free gift, the headlamp. The other 2 x items are those which I had paid for however the 1 x item I had paid for was missing. I complained to Take-a-lot. First they informed me that if the box was not damaged, they would not be held liable. I complained further, sending them pictures of how pathetically the box had been sealed, etc. I also sent them pictures of the free gift which had 2 x sticker barcodes, the label of the product which was missing and another barcodes sticker. Now Take-a-lot has informed me that I must return the free gift (which I have already given to my father for his birthday), and they will then replace the missing item I purchased but never received. This is blatant THEFT...... I PAID FOR A PRODUCT WHICH NEVER ARRIVED and Take-a-lot has REFUSED to acknowledge that the product I PAID FOR was not delivered to me. This is DISGUSTING BEHAVIOUR on the part of Take-a-lot. It is theft, they have stolen money from me”

Helpful Report

Posted 5 years ago

“I will never buy from takealot again and advise the public not to as well.I ordered a key board for my son.They missed the promised delivery date and when I enquired,they cancelled my order.They never had the decency of calling me but rather send a mail and not even furnish reasons as to why it was cancelled .”

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Posted 5 years ago

“I ordered a product and they didn't give me the product I ordered, I don't want this thing.”

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Posted 5 years ago

“What the F takealot!!! I was busy with a transaction in purchasing a new TV wich was on your exclusive blue dot sale. When the payment was almost finalized you gave me an error, okay so after doing the whole process all over again (which was so annoying), you miraculously add R2000.00 on the same product. How is this even possible???? In a few seconds??? This is total BS!! I will never ever do business with you again, nor will my friends and family. You can go F.u.C.k yourself”

Helpful Report

Posted 5 years ago

“I am not sure what's the point paying for express delivery from Takealot because they always make sure they deliver to me at the latest possible moment within their SLA. The sad part is that I live less than 10 kilometres away from their Warehouse in Johannesburg, so instead of delivering to me first, they end up delivering to me last. That is really stupid..!!??”

Helpful Report

Posted 5 years ago

“People should be very careful when buying online with Takealot, they deducted 4 times the amount that was actually due. Despite proof of the fraudulent transaction, I have been waiting for a week to get a refund of the amount stolen out my account. I have wasted hours of time and wasted airtime to get it sorted, to no avail! Be careful shoppers! Best option is NOT to shop on-line with TAKEALOT!”

Helpful Report

Posted 5 years ago

“Such horrible and fake customer service, smiles are non-existent with this horrendous and completely unprofessional company that misled and mishandled me on 3 separate ocassions in a row. This after I had to deal with poor customer service from Vodacom, Rain and MTN. I ask to speak to a manager 3 times and get ignored, all I get is a heartless copy and pasted apology via email. I have been a long standing and loyal patron of the Company for many many years and buy basically eveything from them and yet they couldn't be bothered to call me, when requested to. This after numerous false promises and extremely uncaring and very poor customer service to say the very least, I am now left with no other option than to seek counsel as to how to go about doing something within my legal rights to fight this underhanded behaviour I have been subjected to, I have been lied to and misinformed too many times now and will not recommend or support this rubbish company ever again, unless something is done and standards are brought back to how they used to be. Tomorrow I expect compensation and a huge apology from all involved in this huge mess created by Takealot.com. My times has been severly wasted by incompentance and a serious lack of any and all customer care!!! I am serioiusly furious right now and putting you on my to sue list, which had included ?Vodacom but at least they had the common sense and decency to apologise and compensate me, Rain I am going to sue for thousands of rands still, they now ignore any correspondence with me, MTN I am emailing a huge letter of complaint this weekend and threatening to sue for broken promises as well. I have huge evidence against all these companies and now against yours as well. Unless something is done to rectify this mess soon, expect more from me to follow!!!”

takealot 1 star review on 14th November 2020

Helpful Report

Posted 5 years ago

“What a rubbish company, I have phone evidence and email evidence against them and now they are avoiding me entirely for some reason, I have requested a call from a manager or supervisor about 10 times now and so many broken promises and lies, so now I am going to sue them and expose them.”

Helpful Report

Posted 5 years ago

“As a seller I can tell you takealot damaged 1000s of rand if my products I’ve see how their drivers throws the boxes, the kept over R14 000 of my money in sales but they want their 15% cut of the profit, there 20% for delivering the parcel and R345 subscription fee every month, when a customer returns the product because they changed their mind takealot doesn’t put it into stock they rather lose it. This is our takealot works against South Africans, Foreigners will be successful in our country while our own people like takealot will break us down. They suspended my account right in season and doesn’t want to pay me my money for sales. I have sent emails no response and phones don’t work. As a small business that suffered terribly during COVID -19 I feel like they just cut my hands off because all my money was invested in my products”

Helpful Report

Posted 5 years ago

“Before you buy from Takealot, please compare prices. Before a sale, prices are signifantly inflated and then discounted - therefore the sale price is the same or more than the general retail price. I have contacted Takealot re: this issue and they claim they have no control. They were very condescending. Personally, I'll look for products elsewhere before supporting them.”

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Posted 5 years ago

“Takealot cancelled my order and said item isn't available. It is in fact available with the exact same supplier, but at a higher price. They basically made a mistake and are lying to me to save themselves some money. Purchases should be honoured”

Helpful Report

Posted 5 years ago

“Bad , bad service. for an online business strange enough difficult to get hold of customer dept, yet alone they getting back to me. When i did my order, they received their funds, now I must wait to return my call.”

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Posted 5 years ago

“Pathetic service! I was suppose to receive my parcel yesterday already! I still have received nothing!!!!!!!”

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Posted 5 years ago

“I don't want to believe that a takealot is a scam , hopefully they will solve this matter today. TAKEALOT I just found out that you guys delivered my order to a wrong person. I find it hard to understand how you can allow someone with a different name from the parcel to receive my order without contacting me or my consent I received sms in the morning saying that my order will be arrive on the 22nd of October before 5 , I waited the whole day... nobody came even after 5pm nobody came i logged a complaint then i got automated response your phones are not going through ..now it says delivered and signed by Nangamso at 22:00 and at this time I was in the house and no car was outside my houde. This is frustrating because it's the first time I order from takealot and worst experience ever. I don't even know the person who received my orders. They kept rescheduling my order now they delivered to a wrong person. My order worth R4438 that's a lot of money. And i read a similar review " the person also says they did not receive any order but status days it was delivered and signed by Nangamso " who is Nangamso who keep receiving people's order Something is fishy I want my order or refund my money back.”

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Posted 5 years ago

“I paid extra for next day delivery and they didn't show up without notification or apology I needed the item urgently”

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Posted 5 years ago

“I bought a kitchen tap and wine rack in sept 3,delivery was schedule for the 7th, buy notjing came, i tracked the order and i saw they wrote driver couldn't find the address so order was scheduled for the next day the 8th, still i received nothing and there was no communication. A week later i tracked order still it said delivery scheduled for the 8th nothing more. 2 weeks later i contacted them via email and only then i was told the driver was hijacked with my parcel and they will contact me for the next delivery date, 2 weeks passed again without any contact and i emailed again and after that i was told my delivery will be on 15 October, then later on git a message that no it will only be delivered on the 16th.today i just tracked my order it now says my order will be delivered on 26 October. When will this rubbish come to an end? I'm tired of playing this game with take a lot. Im never ever ordering from them disgusting service ever.”

Helpful Report

Posted 5 years ago

“Please get more agents to work and assist customers and preferably phones that work! Sikelwa Nqolowa called me back and her phone was not working so she could not attend to my query - is that customer service????? Why not get another agent to call me instead? First your credit card facility is down, then apparently your telephone lines are down. She said i purchased a supposed item, cant tell me what item i purchased nor can produce an invoice..something smells fishy...”

Helpful Report

Posted 5 years ago

“I purchased a Fitbit Versa 2 for my daughter 10 months ago. I recently noticed a crack on the screen and returned the item. Takealot are unwilling to honor the warranty on the device. I’m disappointed in the the service level and response from Takealot. My wife also has a Fitbit Versa 2 and this now raises concerns for me regarding her warranty. Fortunately I have a Garmin which is a more reputable brand. Being a regular client I most definitely will have a rethink about purchasing online from Takealot moving forward.”

Helpful Report

Posted 5 years ago

takealot is rated 2.5 based on 590 reviews