takealot Reviews

Name: takealot
Rating: 2.48

2.5 Rating 603 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 603 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

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takealot 1 star review on 27th January 2025

Anonymous

takealot 1 star review on 10th November 2024

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takealot 1 star review on 25th October 2024

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takealot 1 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful, if, that is if they actually deliver the right things, it's okay. But when they deliver nothing you ordered, it's a mission to get hold of them, customer service number is not listed on their site, can guess why. When you finally get hold of them they give empty promises and empty words that they have escalated it, more BS words that another telecoms company loves to use. Then they force you to wait for their screw-up to be fixed by them, because they care, more BS. Let's just hope you never have to deal with this lot for when they did not deliver what you ordered.”

Helpful Report

Posted 5 years ago

“I have had good to great service with Takealot.com in the last 5 to 6 years. But, this time, what a shocking experience. I have logged 3 or 4 returns over the years and no problems with resolving. I recently, in January 2021 actually, logged a return for a pair of sneakers I purchased in September 2020 as they starting tarnishing and I wasn't even wearing them every day, they were bought as a casual, weekend shoe/sneaker. All logged, communication sent that the return has been picked up, accepted, and being processed. 48 hours gone by and nothing. I checked the status on the app, and it said that it is "concluded". Mmmm, concluded means that I should've known about the conclusion, which I never knew about. After me clicking on the "help" button on the app and website, I received a reply: "your return was received unsealed and was declined". I asked about this, and it was said to me via email that "unsealed" means that the sneakers have been used and worn and the policy and process say that faulty items must be returned within 7 days... I mean, I need to see if the quality of a pair of shoes is good or bad within 7 days? A Mariska contacted me saying that she is investigating and 96 hours later, nothing! Very bad service and Takealot.com advertises as being the leader in online retail. I wonder!”

Helpful Report

Posted 5 years ago

“Watch out for Takealot ebooks. You pay for them but after a time you no longer are able to access them on new devices . I have never had this problem with Kindle, Google books or Kobo. These other companies actually allow me access to the books I have paid for! Do they not get a proper licence for the ebooks I wonder”

Helpful Report

Posted 5 years ago

“Absolutely pathetic service from takealot! Placed an order last week, was promise delivery yesterday before 5pm, got an email at 3pm to state that my parcel got lost in transit and the next delivery date is 06 February!? To add to that, they say that they have stock available, if that's the case I should receive my delivery immediately!!!!! Disgusted with their customer service.”

Helpful Report

Posted 5 years ago

“They lost part of a return I made and is not investigating to see what happened, they are withholding my refund and you are unable to talk with anyone eho can actually assist you.”

Helpful Report

Posted 5 years ago

“I'll NEVER use takealot again. I ordered over R450 to ensure a free delivery. A WEEK later, they said one item was out of stock. So I ordered a more expensive item instead so as to keep delivery free. They insist on charging me a delivery fee, and claim they cannot add it to my existing order?! What a dishonest money making business!!”

Helpful Report

Posted 5 years ago

“Unfortunately there are some incompetent staff like Simphiwe Gwama who cannot read an e-mail from the top.”

Helpful Report

Posted 5 years ago

“Takealot should be ashamed of themselves It is dIsgusting and blatant robbing people. Mr Kim Reid you should be ashamed of yourself Yesterday Friday the 8th of January i wanted to buy a Oxygen finger meter at your company but needed some other products as well so i left all items in my cart, later moved it to my wishlist, now on Saturday 9th of January i wanted to buy the products and moved it back to my cart Man was i surprised the Oxygen meter was no longer available so i went to see why AND TO MY SURPRISE I COULD NOT BUY IT BECAUSE FROM YESTERDAY IT WAS R300 AND TODAY IT WAS R1 495 RAND IN 24HRS THE PRICE CHANGED IMMACULATE SO I NEEd TO KNOW WHY???? YOU ARE ROBBING US TREMENDOUSLY YOU MUST BE ASHAMED OF YOURSELF NEEDLESS TO SAY ME AND MY HUSBAND IS REGULAR BUYERS BUT THIS IS SHOCKING!!!! I WOULD LOVE TO HEAR WHAT YOU HAVE TO SAY. WAITING YOUR REPLY I AM STILL SHOCKED🙈🙈🤷‍♂️ VERY DISSAPOINTING”

Helpful Report

Posted 5 years ago

“Be very careful takealot will not take responsibility for damage to a remote control car after a hour of use and the prop shaft breaks. They say its user damage not a warranty claim. They take you money and then stuff you.”

Helpful Report

Posted 5 years ago

“Bought an ebook on 04 Jan 2021. Cannot download it, shows "in progress" for two days now. Cannot get hold of ANYONE. When you phone the number given on a Google search (nowhere else on the website is a number), the message tells me to fill in a form...where...? Wanted to support local businesses, but this will be the last ebook order. Absolutely pathetic service and support”

Helpful Report

Posted 5 years ago

“Very disappointed. Pay on 27 November and today 22 December still waiting for our order to be delivered. Order number 80312200. Cell 0825743456”

Helpful Report

Posted 5 years ago

“I receuved 2 emails promisimg to correct mistake - still no delivery on 18/12/2020!!!”

takealot 1 star review on 18th December 2020

Helpful Report

Posted 5 years ago

“received item ordered on morning of 17.12.2020. Packaging badly damaged. Looks like it was uplifted from a salvage shop and delivered. Takealot had tape across the box, which will obviously damage the packaging when removed. seems like they have LOST THE ESSENCE OF CUSTOMER SERVICE.”

Helpful Report

Posted 5 years ago

“Absolutely terrible service. Ordered 3 item on 27 November. Out of 3 only 2 were in stock. Items were supposed to be delivered on 14 December. Still waiting on 15 December. Been through 5 plus agents. All promise to "Escalate it to the relevant department".”

Helpful Report

Posted 5 years ago

“I ordered 3 products from Take-a-lot over the Black Friday weekend. When I checked out and before I paid, I was taken to a screen to choose a free product, I chose a cheap chinese headlamp as the free gift. I thought that I would give this to my father for his birthday which was in a few days. When my order arrived, there was NO packing slip, the box had one piece of tape to seal it closed and the delivery sticker and barcode sticker were placed on either side of the tape. The box contained 3 x items. 1 x of these items was the free gift, the headlamp. The other 2 x items are those which I had paid for however the 1 x item I had paid for was missing. I complained to Take-a-lot. First they informed me that if the box was not damaged, they would not be held liable. I complained further, sending them pictures of how pathetically the box had been sealed, etc. I also sent them pictures of the free gift which had 2 x sticker barcodes, the label of the product which was missing and another barcodes sticker. Now Take-a-lot has informed me that I must return the free gift (which I have already given to my father for his birthday), and they will then replace the missing item I purchased but never received. This is blatant THEFT...... I PAID FOR A PRODUCT WHICH NEVER ARRIVED and Take-a-lot has REFUSED to acknowledge that the product I PAID FOR was not delivered to me. This is DISGUSTING BEHAVIOUR on the part of Take-a-lot. It is theft, they have stolen money from me”

Helpful Report

Posted 5 years ago

“I will never buy from takealot again and advise the public not to as well.I ordered a key board for my son.They missed the promised delivery date and when I enquired,they cancelled my order.They never had the decency of calling me but rather send a mail and not even furnish reasons as to why it was cancelled .”

Helpful Report

Posted 5 years ago

“I ordered a product and they didn't give me the product I ordered, I don't want this thing.”

Helpful Report

Posted 5 years ago

“What the F takealot!!! I was busy with a transaction in purchasing a new TV wich was on your exclusive blue dot sale. When the payment was almost finalized you gave me an error, okay so after doing the whole process all over again (which was so annoying), you miraculously add R2000.00 on the same product. How is this even possible???? In a few seconds??? This is total BS!! I will never ever do business with you again, nor will my friends and family. You can go F.u.C.k yourself”

Helpful Report

Posted 5 years ago

“I am not sure what's the point paying for express delivery from Takealot because they always make sure they deliver to me at the latest possible moment within their SLA. The sad part is that I live less than 10 kilometres away from their Warehouse in Johannesburg, so instead of delivering to me first, they end up delivering to me last. That is really stupid..!!??”

Helpful Report

Posted 5 years ago

“People should be very careful when buying online with Takealot, they deducted 4 times the amount that was actually due. Despite proof of the fraudulent transaction, I have been waiting for a week to get a refund of the amount stolen out my account. I have wasted hours of time and wasted airtime to get it sorted, to no avail! Be careful shoppers! Best option is NOT to shop on-line with TAKEALOT!”

Helpful Report

Posted 5 years ago

takealot is rated 2.5 based on 603 reviews