takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 590 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 27th January 2025

Anonymous

takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, terrible customer service. Ordered 4 items - All listed as 'In stock' in CPT warehouse during placement. Selected next day delivery and paid premium. After payment taken I was informed one item not available and the whole order would be delayed a week. No live chat or phone number available on website. Customer service appears to be outsourced as email came in early hours. Anyone ordering take note: They will not allow you to change to collection of items under any circumstances. You must CANCEL the whole order and then RE-ORDER if an item is not available. Takealot needs to look at their Change Management Ordering process and Operational Management processes as there was plenty of people who could have assisted when I was in branch but were not able to due to archaic internal management. Ordered from Syntech across the road - no issues.”

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Posted 4 years ago

“if it was up to me to give takealot a rating i was going to give them zero star. I am struggling with getting my refund back from takealot.com. I ordered a phone and when the device was delivered to me, I opened the package and the brown box of takealot was fine so when i opened the package the box of the phone that was inside was broken/torn. When i switched on the phone everything seemed fine and only after i put the phone on dark mode that's when i noticed a second lining/trace on the screen of the phone as if it came into contact with water. I then went straight to the returns and it didn't take long for them to send a driver to fetch the phone, the following day this other guy from takealot came and fetch it but now the problem is takealot has been quiet no sms no notification no update no nothing. I decided to call on Sunday and i spoke to one of their assistant and he gave me the due date of Monday thats when i was supposed to receive a notification since he told me that they were still processing my refund, come Monday still nothing was done. I gave them the benefit of the doubt hoping maybe Tuesday i will receive an update from takealot. I then reached out to them via email Sikelwa Nqolowa replied to me and said "we have received your phone but we will revert back to you" but still i have not got any updates from them. I tried calling again no one picked only after 3 days when i called again finally they picked up, the lady that i spoke to told me that my return has not reached the warehouse yet but on the email they sent me after i reached out to them, Sikelwa Nqolowa said my phone has reached the warehouse and they will revert back to me. So now i feel they are two different statements from takealot. I have been patient enough but now i am very tired of the empty promises, i am disappointed with their customer service. All i want now is my refund. My order number is #88551405 (Nokia 2.4 Charcoal) i paid R2399 COD, i just want my refund and i dont think i will ever order anything again because now i am scared if ever i happen to order something and its defective i will struggle with refund again, i am disappointed with the poor service, poor communication. I will give them zero star.”

takealot 1 star review on 11th June 2021

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Posted 4 years ago

“Bought a Dolce gusto coffee machine. The selection for hot or cold button was missing. Did a return, they came to fetch it, sent to warehouse and said that the machine is new and nothing is wrong with it. Of course it's still new cause you can't switch it on without that specific button . The machine was sent back to me with the button still missing. Contacted Takealot again and now they refuse to refund me because of some idiot that don't know anything about coffee machines. Very disappointing.”

takealot 1 star review on 10th June 2021

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Posted 4 years ago

“Ordered a watch from takealot and it was not delivered.”

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Posted 4 years ago

“A month ago, the incorrect colour order was delivered to me. That was the suppliers fault. But from there, Takelot has bungled everything to do with this order. So a month later, I still do not have what I ordered and paid for. They have no telephone number, using Covid and work from home as an excuse. They don't read their emails, only the last one, where they say" So sorry to hear" but nobody takes any ownership of their horrific service. Stop using them. I will surely not use them again.”

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Posted 4 years ago

“Poor delivery service. Seeing that takealot.com don't have a complaints link on the website I thought il just use this platform instead. Purchased my product on Friday 14 May 2021 and was promised delivery by Tuesday 18 May 2021. Im still awaiting my product i have called in numerous times and was promised it will get delivered by the end of the day. I tracked the order on the takealot website and it states that they tried contacting me and I was not available so they are going to reschedule, but yet no one was calling me or trying to get in contact. The call centre promised that they sorted out the situation on 3 occasions. And told me i must collect it from the Branch. What is the delivery service for? And why are your drivers lying saying they contacted me? What is funny was that the Call Centre agents told me that the drivers werent even in my area, and i told them if im not reachable please leave the item by security. Im tired of calling after you guys to stick to your promises. I hope you guys are going to reimburse my airtime i wasted on calling you, to do your work. In fact the item was needed for Tuesday which has now passed so im not even sure that im going to use it. Can someone competent of Takealot.com please contact me to resolve this. Order Number: 87666397”

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Posted 4 years ago

“I bought the table top drum grater from Takealot, used it only 2 times, when a small part of the feeding jar broke off while using the product to grate cheese. I filed a complaint, sent it back, and after a whole week of hearing nothing from Takealot, i decided to check their tracking service, only to see that my return/exchange has been declined and concluded, without them informing me of the reasons why. I expected a refund, just for a “Dale” to email me and informing me that they think that it was my own negligence and me “not knowing how the product works”. I knew exactly how it worked, and im disgusted at Takealot for assuming i broke the product. What i want to know is, what happens to the money i spent on that product ? Including delivery fees? Does Takealot just expect us to let go of monies we spent on their products and not expect a refund again?????? I m TOTALLY DISGUSTED WITH THEM!!! I want my refund and will rather use some other online purchasing services!”

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Posted 4 years ago

“Ordered online, received wrong parcel. Took it back the next day, but they didn't want to accept it. Whole email fight for days. Must drive again 60km just to hand parcel in to be checked before they refund us. And only then they will send us the correct parcel. Bad service!!! Their mistake!!! Hopefully we receive our correct parcel!!!”

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Posted 4 years ago

“WARNING!!! READ TILL END!!! DO NOT SELL ON TAKEALOT!!! WISH I COULD PICK NO STAR as they don't even deserve one star!!! Or for that matter, Don't even buy from them. Rather contact the supplier directly. If you think ordering from them and receiving terrible service is bad, then you can't even begin to imagine what headaches the Seller part of Takealot will give you! Just getting your stock to the warehouse is a hassle and NO One in the TAL departments know what is going on. I had to ask an external Courier company what was going on to eventually get my stock to their DC's. And don't think that their big and confusing user guide that they make you study is any help, because it is out dated and when you phone the customer service line, they don't even know what to do or what is in the manual themselves. The hoops you have to jump through and the amount of plastic that you have to use to ship with them is terrifying. I felt so guilty for all the plastic as we pride our selves in using safer products for the environment when we personally ship to customers. The warehouses are constantly loosing our items and don't think they tell you this. We only have 8 products we stock with them and I feel for the people who sell more items. If I don't watch my stock like a hawk, then we would never know. Then you have to go through a stock discrepancy process that take days to finally hear that your stock is indeed missing. Then they still make you pay the fulfillment fee and success fee as if it were shipped to a client. So even though they pay for the missing or broken stock, it is still not reaching customers. This is a weekly scenario now. We have only been selling with them for 4 months now. And it gets worse. Their stock reports don't reflect correctly with the sales and the actual stock items you have jump around with NO explanation. For example, if you shipped shipped 5 items to TAL and all of a sudden it shows you have 10 and they make you pay storage fees for these items that magically appeared in your Seller portal. There seems to be NO communication or order within this company. Maybe when they started, but now that they have made their money, they DO NOT CARE ABOUT THE SMALL BUSSINESS or about keeping high standards. The customer service staff are basically just there to hear us complain. They cannot do anything to help you has it gets escalated to the person in charge, and don't think you get to speak to "These" people. And if you do not hound them EVERY day, your problems are forgotten or pushed aside. If you were to look at my phone bill and my emails, it is JUST Takealot. Every single part of dealing with selling with Takealot from getting stock to them and their "Daily Deals", to just plane recon of my stock has given me headaches and sleepless nights. And you would hope that the money you make from selling with them is worth it....NOT ONE BIT! I am just waiting for them to find more of my missing stock, then I AM PULLING Everything OUT!!! And please do understand. Every issue I mentioned hear and the ones I didn't I have taken up with TAL directly. I am yet to be contacted by the manager or person in charge of these issues as again, and I quote "They do not speak to the sellers directly." NOW THAT IS TERRIBLE SERVICE! I feel everyone has a right to know. If this was a one time thing I wouldn't even be here typing this review.”

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Posted 4 years ago

“On order number 87097059...Just the worst experience when you deal with Takealot.com when they sell a product which is not in their stores. Then they just become a product hosting platform and middle-man who takes no real ownership of the original contract of sale between the client and Takealot.com. I purchased a product through them which was to be delivered to me by Thursday 13 May (Waiting 2 weeks for the delivery date). Thursday 13 May came and went with NO feedback from Takealot.com. I started an extremely tedious process of trying to establish where my delivery was and what was happening. It became clear immediately that the package was not on its way to me as it was not delivered to Takealot.com by their supplier. It seemed I was not going to get the items I paid for and was waiting for for 2 weeks. I asked for my money to be refunded to me so that I could urgently source the product somewhere else with the same money. The first person stated they would process the credit after which I could request a refund. By Saturday, when nothing happened I called in again (this being my 3rd call) when I was informed that the person that stated they would process the credit, never did it. Then the new person was going to process the credit. And, we continue. Monday 17 I made contact again, this time Ingrid told me, in writing, to give her until the end of Monday 17 May to process the credit, which I believed she would do and gave the opportunity. Then came Tuesday 18 May, still no credit, still no refund. And here we are, no product, no credit, no refund, nobody taking ownership of the matter on Takealot.com's side. Just empty promises. I get this idea that Takealot.com is playing for time to either see if the product gets delivered to me before the credit/refund is processed OR, that I would change my mind to take the refund at the time the credit is processed so as to possibly spend the credit with Takealot. Whatever their modus operandi, it is annoying as hell to actually make contact with numerous people at Takealot.com and never being able to get any help from someone that sees it through to the end.”

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Posted 4 years ago

“How can you still be surviving With such crappy after service, overly priced?”

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Posted 4 years ago

“As per Anonymous below, I too am a supplier, they have done the same to me and you just cannot get anything sorted out, it is a month now, STILL NO ASSISTANCE, no matter how much you try, as I result of them not allowing me to send replenishment stock, my sales have dropped dramatically and of course, customers will not be able to buy what they want. Here is a saying a lot of people are saying TAKE A LOT HAS LOST THE PLOT".”

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Posted 4 years ago

“I have ordered a golf hitting practice net over a month ago and paid for it. I have not received my delivery. I spoke to three different people at Take a Lot and send emails, they all promised to assist me with my complaint but to date no feedback or my parcel. This morning I decided to cancel my order. I will not be ordering anything else from Take a Lot. G. Du Plessis”

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Posted 4 years ago

“I bought shoes from Takealot. When it arrived it was too small despite being my wife's size. I asked for them to replace it with a size4. The consultant insisted there is no stock despite me being able to order it. Even their Facebook people confirmed there is stock. Yet they insist to refund me. I have been dealing with Nosive Daniso and she is totally ignoring my complaint to here as she is not even acknowledging it, but rather making excuses. They are incompetent and arrogant. Takealot you are disgusting. I will never buy from you again and will blast you all over social media!”

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Posted 4 years ago

“I bought heater from takealot on the 26 April 2021. When i received it,the box looked old,and bent,when i got hom i found that it was second hand item. I returned it and they promised to give me refund within 3 day and now is day 5. They have worst service lately,they dont even answer email.”

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Posted 4 years ago

“Do not purchase from them! I got a faulty dash cam from them, returned it but no refund! Dishonest. Stay away from takealot!”

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Posted 4 years ago

“More than three weeks to get my delivered”

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Posted 4 years ago

“I bought a 210cm-tripod-selfie-ring-light for R318 they didn't charge delivery fee I was happy to hear, but guess what few days after I ordered DHL asked me to pay tax and import duties of R707 imagine. Will never order from take a lot again. They are very dishonest they could have been transparent with all costs involved now I have to pay 100% more than the price I paid.”

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Posted 4 years ago

“They used to be fantastic, but their client service is none existent now. They threw my package over a 6 foot fence when nobody was home (The package wasn't scheduled to be delivered and there was no communication) They take a week to reply to an email, if they bother to reply at all.”

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Posted 4 years ago

“I am a seller on Take a Lot, we haven't been able to send goods to sell for a month now. Their warehouse is in disarray. Hi Amazon where are you, we need you to open up in South Africa”

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Posted 4 years ago

takealot is rated 2.5 based on 590 reviews