takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 590 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 27th January 2025

Anonymous

takealot 1 star review on 10th November 2024

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takealot 1 star review on 25th October 2024

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takealot 1 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a robot vacuum with self charging docking station and remote. I got a cheap R200 robot vacuum that doesn't self charge has no sensor no docking station no remote and the suction is pathetic. This is not what I ordered! This is the second time I ordered from Takealot and didn't get what I ordered! Is Takealot becoming the next Wish!”

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Posted 4 years ago

“I ordered a few cleaning supplies thinking it would be easier..on the 30th of July 2021. It is now 26th August 2021 and they still cannot tell me what happened to my order, when the new order will be couriered and why I cannot get a refund. Absolutely absurd. I will never buy from this company again. All that happens when you query is..it goes from person to person on a 17..yes 17 forwarded email..that says the matter will be escalated. Absolute joke”

takealot 1 star review on 26th August 2021

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Posted 4 years ago

“I bought a Russell Hobbs PuriFry Max 3.2L Air Fryer. The advertised pictures are simply false. Don't try to get the advertised chicken into the fryer... You will have to squash it down or it will touch the element and fan. How else is one supposed to try it out... I wonder. Don't even try to return it to Takealot... You will get nowhere fast. PS> I love Takealot but unknown items... never again !!!”

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Posted 4 years ago

“Ordered on 11 August 2021 and my order expected to arrive 22 Aug, then 27 Aug now I just check the tracker online and it says 7 September 2021. Being a former employee at Takealot this is a bit embarrassing. I am really disappointed and a bit angry.”

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Posted 4 years ago

“I'm absolutely horrified at the condition of the parcel that arrived yesterday. The item was handed to me not even in a sealed bag or packaging brown box, just in the item box, unsealed and the box had holes in it and was in a disgusting state. This was a Birthday present! How do you give something to someone in this condition. This was my 1st takealot order and will certainly be my last!!”

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Posted 4 years ago

“Service is terrible takes a day to reply you then they struggle to find the delivery problem then finally they find they sended the package to the wrong courier I ordered from take alot 5times now and theres always a delay firstly with getting the items then shipping the items then there a shipment delay and honestly using courier it the worst delivery service in SA.My wish and amzon orders are faster than take alot.thats just plane pathetic.”

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Posted 4 years ago

“I made an order and paid 1st of August, even today my order is not shipped. They tell me my order is expected to ship around 20th of August, how can they take 20 days to ship orders, they should have said the product is out of stock instead of being greedy.😒😐”

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Posted 4 years ago

“Order a product, they delivered the wrong product. They did accept the returned product, but rather than delivering the correct product, they just credited my account even after numerous attempts to get them to deliver the product I ordered. It is a constant battle to get hold of someone that does not send an automated message. Unprofessional and no customer service. I would rather pay more to a company that actually have people talking to their customers.”

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Posted 4 years ago

“I ordered a swing chair for my niece, it was supposed to be here on the 5th now I hear they lost the parcel. No sorry, no phone call no nothing... Absolutely atrocious service especially considering how expensive it was. Thieves... that's what they are.”

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Posted 4 years ago

“Are you aware that superbalist, the company you help deliver for sells fake perfume. Actually disgusted and then conveniently no returns are allowed on the fake perfumes.”

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Posted 4 years ago

“I paid an additional fee for same-day delivery because I needed the item urgently, but it is now 2 days later and I still haven't received my order even though same-day delivery is guaranteed. The tracking on the site says 'recipient unavailable' but I have not received a single text or call or update and I have been at home this whole time but my order just doesn't arrive. I am still waiting!”

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Posted 4 years ago

“My mother placed an order from Australia. The delivery address was to myself. The Takealot delivery was not boxed, the driver delivered 2 of the 3 items. I lodged a complaint. Our receptionist, and various of my colleagues are witnessed hereto. It is now up to Takealot Centurion to verify this as correct. Still waiting for the 3rd item, no confirmation of refund, or process. Truly disappointing, and a great concern, that this issue is my problem, and not Takealot's.”

takealot 1 star review on 29th July 2021

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Posted 4 years ago

“I am really disappointed in your service. I bought a Defy Tumble dryer from you, but it was faulty. I phoned and the agent said that a courier was already instructed to get it. When I checked my return status it said "not eligible for return". I phoned again and the agent said I have to phone Defy. Defy send their agent, but said I must take it back to the shop. I have tried to phone takalot again, but no reply. I have send mails, but no reply. I don't think that I would buy from takelot again”

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Posted 4 years ago

“After years the one bad service I received from them will never use them again,”

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Posted 4 years ago

“Takealot does not respect their customers time. I placed an order and selected same-day delivery, paid the premium for the option and nothing! The order says I will only receive it 3 days later.”

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Posted 4 years ago

“Order 89585906 driver was irritated because he couldn't get hold of my unit. And when he finally found me he threw my stock on the grass and turned his back. Not brought my stock to my door and then he left. Poor service”

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Posted 4 years ago

“The worst customer care service of earth. An order before its delivery, got an email to say i should reject it. Then i ordered a different item. Regardless of the cancellation the cancelled order came and i was forced by the driver to may COD payment and i did for peace sake. When the desired order came i nolonger had cash and told the driver to reschedule or give me a few minutes to uber to the ATM. the driver then started swearing and went out of my house to come back with a big brick and hit ne in the head multiple times. I had to get 8 stiches at the hospital and tried to contact the management at the different branches in the western cape area where this all happened but no action was taken”

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Posted 4 years ago

“Please bear with me while I tell you a story... On 22 June, I placed an order with a delivery date of 24 June (bear in mind this is a Thursday). 24 June 06:35: I receive an SMS informing me my order is out for delivery 24 June 08:12: I receive another SMS saying that you tried to deliver but couldn't. I checked the app which informed me that I refused delivery. I had not received ANY communication or a knock on the door. Bear in mind, I had arranged to be home for the entire day in order to accept the delivery. 24 June 08:14: Two minutes later, I call the delivery team and speak with Kieran P who informs me that the order was never even close to my location meaning the driver or someone in the warehouse set the status to "customer refused delivery", placing the blame on me. The agent assures me they will contact your Parow branch and rectify the issue. I remind him that there is liquor in the order and it would need to be delivered before the end of the day (I placed this order in anticipation of another liquor ban). Again, they reassure me that the issue will be sorted out. Shortly thereafter I receive an email saying that they had received my call. 24 June 11:17: No communication. I call back (also bear in mind that I need to stay on hold for 5 - 7 minutes each time). Again, I am told that they would contact the Parow branch to rectify the situation. At this stage, I dread the words "we'll call the Parow branch" because I know that's code for "I'm probably not going to do anything about this" (this isn't the first order that's gone wrong recently). 24 June 12:59: I respond to the email requesting an update. No response 24 June 15:20: I call for the third time informing them that I have received no information. I am told that they would contact the Parow branch (the dreaded words) and call me back. I again explain that the order includes liquor that must be delivered by 17:00 according to legislation. This time I receive no email record of the conversation 24 June 16:06: I receive a call back to say that they have tried calling the Parow branch on three different numbers but there has been no answer. I am dumbfounded that there is no direct line of communication between your delivery team and your drivers. I am, however, informed that effort would be put into rectifying the situation. 24 June 16:15: I again respond to Kieran P.'s email to inform him that there are 45 minutes left in which the delivery can legally occur. No response. 24 June 16:39: I call back AGAIN. I inform the agent that there are 16 minutes left to deliver (remember that I have to wait on hold for at least 5 minutes per call). He sounds despondent but tries to reassure me. At this stage, it is becoming less of a practical issue and more of a principled issue. He promises to get back to me. Of course, that didn't happen. I call it a day, horribly disappointed in the experience. 25 June 06:32: I receive an SMS saying that the delivery has been rescheduled and would arrive by 17:00. Now I know that delivery of the liquor is not permitted, but I hang onto hope. What a silly thing to do. 25 June 11:15: Usually my orders are delivered early in the morning given I live close to Parow. I realise that there's probably another problem but I hadn't received a SMS. I go into the app and see that the order has now been damaged and will be rescheduled. At this stage, I'm angry, but hardly surprised. 25 June 11:17: I call the delivery line AGAIN and, admittedly, get quite worked up (I'm sure you would too). I expressed my discontent at the broken procedures and communication lines within Takealot but assure the agent that my anger is directed at the company and not at him (I feel bad for agents who receive angry calls who had nothing to do with the mishap). He proceeds to explain that the elusive Parow branch probably damaged the order and proceeded to blame it on me by marking the delivery as refused. I can't make this stuff up. Nonetheless, I request that the undamaged items be delivered and the damaged items replaced and delivered later. He promises to get back to me. At this stage, I know that a Takealot promise is an empty one. I accept that the problem won't be resolved and move on with my day. Of course, that's exactly what happened. Nothing. 28 June 07:00: I receive a generic email from Takelot saying that my order will be delayed due to the newly imposed liquor ban (remember that is what I anticipated and specifically placed this order for). Had the delivery be made on time and blame not cast on me, all would have been well. Now I presume that the entire order will be delayed due to the liquor ban instead of splitting it up and delivering those goods that can be delivered. Again, I remind you that this all could have been avoided very easily. Gosh, if your employees could just communicate honestly and openly, and manage expectations, this whole experience would have been better. Now, I'd like to come back to the "we'll call the Parow branch" line again. This isn't the first time. In an almost comical way, the same thing happened with my last order (88189955). I would love for you to check that one too. Takealot used to be my go-to e-commerce site, but I'm afraid you have become complacent and used to substandard service delivery. Your discounts are inflated and you are starting to resemble a Onedayonly/Daddy's Deals type business. It's disappointing. I receive better on time and in full service from Amazon, shipping from the other side of the earth, with orders requiring customs clearance. Takealot isn't able to get this right when delivering goods that are in stock from a warehouse barely 15km from my house.”

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Posted 4 years ago

“Takealot has been rescheduling my delivery and the funny part is that they send an sms a day after about the rescheduling. I gave them my work address and I must be out by certain times. I had to wait outside until 5 pm, just as stated on their sms, and the call center lady was telling me the order is on the way after I waited for more than 30 minutes on the phone. This is such a bad service. I will never buy from takealot any more. I guess my mistake was paying online. Perhaps, cash on delivery was gonna be much better.”

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Posted 4 years ago

“CHINESE BALLOONS SOLH HERE THEN DONT FLOAT DONT WASTE MONEY ON THE HELIUM”

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Posted 4 years ago

takealot is rated 2.5 based on 590 reviews