takealot Reviews

Name: takealot
Rating: 2.49

2.5 Rating 600 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

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takealot 1 star review on 27th January 2025

Anonymous

takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As per Anonymous below, I too am a supplier, they have done the same to me and you just cannot get anything sorted out, it is a month now, STILL NO ASSISTANCE, no matter how much you try, as I result of them not allowing me to send replenishment stock, my sales have dropped dramatically and of course, customers will not be able to buy what they want. Here is a saying a lot of people are saying TAKE A LOT HAS LOST THE PLOT".”

Helpful Report

Posted 4 years ago

“I have ordered a golf hitting practice net over a month ago and paid for it. I have not received my delivery. I spoke to three different people at Take a Lot and send emails, they all promised to assist me with my complaint but to date no feedback or my parcel. This morning I decided to cancel my order. I will not be ordering anything else from Take a Lot. G. Du Plessis”

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Posted 4 years ago

“I bought shoes from Takealot. When it arrived it was too small despite being my wife's size. I asked for them to replace it with a size4. The consultant insisted there is no stock despite me being able to order it. Even their Facebook people confirmed there is stock. Yet they insist to refund me. I have been dealing with Nosive Daniso and she is totally ignoring my complaint to here as she is not even acknowledging it, but rather making excuses. They are incompetent and arrogant. Takealot you are disgusting. I will never buy from you again and will blast you all over social media!”

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Posted 4 years ago

“I bought heater from takealot on the 26 April 2021. When i received it,the box looked old,and bent,when i got hom i found that it was second hand item. I returned it and they promised to give me refund within 3 day and now is day 5. They have worst service lately,they dont even answer email.”

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Posted 4 years ago

“Do not purchase from them! I got a faulty dash cam from them, returned it but no refund! Dishonest. Stay away from takealot!”

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Posted 4 years ago

“More than three weeks to get my delivered”

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Posted 4 years ago

“I bought a 210cm-tripod-selfie-ring-light for R318 they didn't charge delivery fee I was happy to hear, but guess what few days after I ordered DHL asked me to pay tax and import duties of R707 imagine. Will never order from take a lot again. They are very dishonest they could have been transparent with all costs involved now I have to pay 100% more than the price I paid.”

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Posted 4 years ago

“They used to be fantastic, but their client service is none existent now. They threw my package over a 6 foot fence when nobody was home (The package wasn't scheduled to be delivered and there was no communication) They take a week to reply to an email, if they bother to reply at all.”

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Posted 5 years ago

“I am a seller on Take a Lot, we haven't been able to send goods to sell for a month now. Their warehouse is in disarray. Hi Amazon where are you, we need you to open up in South Africa”

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Posted 5 years ago

“Many words describe takealot and its employees. USELESS, RUDE, INCOMPETENT, LAZY and the list goes on. Never helpful and forever blaming the "system" for not being able to help us customers. But please takealot tell us again how "customer satisfaction is a priority" because so far you have dissatisfied almost all of South-Africa”

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Posted 5 years ago

“I ordered a camping mat pad and they delivered 9 bags of Omo. No one has phoned me or contacted me regarding this. Terrible service”

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Posted 5 years ago

“No phone number and take 72 hours to respond unhelpfully to emails.. seriously”

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Posted 5 years ago

“Don't buy party balloons from take alot they always send u old perished balloons...”

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Posted 5 years ago

“Automated system is completely unprofessional, takealot make promises that the parcel will be delivered before 17:00pm, I received it at 21:30pm, after opening the parcel I found that the weed trimmer bull bar bracket is broken (packaging was also damaged), I had to go and Google for there contact details because it's not available on the takealot app (only automated nonsense), I spent too much on the item already then I still had to be placed on hold and listen to a bunch of adds while waiting, I decided to make a bracket myself out of fibreglass because this transaction already caused me two weeks of work and a further two to three weeks is not worth it, this is unprofessional and considered terrible business, if there was a -5 star rating I'll give it a -3, this rating is more suited just because a broken parcel actually found it's way to its destination and because this was a complete waste of R3000.”

Helpful Report

Posted 5 years ago

“I ordered a blood pressure monitor urgently needed by my wife. On its arrival at the East London depot we could not access the QR code and the attendant would not release it even with my proven I.D. There is no customer care phone no. on their website, you have to Google the company to find it. After waiting an eternity on the phone the first attendant promised to phone me back...she did not! The second attendant promised that the first would phone me back and she did not A third attendant emailed with a totally irrelevant question. This is so pathetic when all the while I could simply pick up my parcel with an I.d. Looks like Takealot is trying to be too smart with its "QR" codes but is failing miserably to apply pure logic, human courtesy and honesty!”

Helpful Report

Posted 5 years ago

“Takealot order placed more than two weeks ago for a Canon printer. Delivered 4 days later without cartridges. Took takealot 2 days and many phone calls later to ask that I log a return. I lodgged a return and opted for depot drop off which I did. Many more emails and phone calls later and takealot have finally realized that the printer is still at the depot. Surprise I have to wait for collection a week and a half after I dropped it off for the printer to be collected then checked then then then a replacement sent. Really. Who are they kidding. A good way to loose customers. No communication”

takealot 1 star review on 12th February 2021

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Posted 5 years ago

“This is unacceptable, I have contacted TakeAlot LAST WEEK MONDAY About this issue of them delivering thing I did not order and not deliver anything of what I actually ordered and TakeAlot refuses to do anything about the mistake THEY HAVE MADE. You then force the customer to run after you. This is not how you conduct business. I would accept your apologies, but it's only lies, all I got from you lot the last week is apologies with no action at all”

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Posted 5 years ago

“Be careful, if, that is if they actually deliver the right things, it's okay. But when they deliver nothing you ordered, it's a mission to get hold of them, customer service number is not listed on their site, can guess why. When you finally get hold of them they give empty promises and empty words that they have escalated it, more BS words that another telecoms company loves to use. Then they force you to wait for their screw-up to be fixed by them, because they care, more BS. Let's just hope you never have to deal with this lot for when they did not deliver what you ordered.”

Helpful Report

Posted 5 years ago

“I have had good to great service with Takealot.com in the last 5 to 6 years. But, this time, what a shocking experience. I have logged 3 or 4 returns over the years and no problems with resolving. I recently, in January 2021 actually, logged a return for a pair of sneakers I purchased in September 2020 as they starting tarnishing and I wasn't even wearing them every day, they were bought as a casual, weekend shoe/sneaker. All logged, communication sent that the return has been picked up, accepted, and being processed. 48 hours gone by and nothing. I checked the status on the app, and it said that it is "concluded". Mmmm, concluded means that I should've known about the conclusion, which I never knew about. After me clicking on the "help" button on the app and website, I received a reply: "your return was received unsealed and was declined". I asked about this, and it was said to me via email that "unsealed" means that the sneakers have been used and worn and the policy and process say that faulty items must be returned within 7 days... I mean, I need to see if the quality of a pair of shoes is good or bad within 7 days? A Mariska contacted me saying that she is investigating and 96 hours later, nothing! Very bad service and Takealot.com advertises as being the leader in online retail. I wonder!”

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Posted 5 years ago

“Watch out for Takealot ebooks. You pay for them but after a time you no longer are able to access them on new devices . I have never had this problem with Kindle, Google books or Kobo. These other companies actually allow me access to the books I have paid for! Do they not get a proper licence for the ebooks I wonder”

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Posted 5 years ago

takealot is rated 2.5 based on 600 reviews