takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 582 Reviews

37 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 582 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how takealot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

takealot 1 star review on 27th January 2025

Anonymous

takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a cordless drill worth R1139 ask for refund instead they want to credit and still emailing them till now for refund and phn them till now still no respond and I purchased a waterproof watch of R499 worked 3months and died out same thing till now I'm still emailing till now and phn them no respond so sad but they quick to email u back to rate their service, so sad”

Helpful Report

Posted 3 years ago

“I bought a Grizzly Beard product which included an oil and it was already broken when I received it.”

takealot 1 star review on 14th January 2022

Helpful Report

Posted 3 years ago

“Don't reply to complaints. Customer care is very poor. Customer is just a number”

Helpful Report

Posted 3 years ago

“Disappointed”

Helpful Report

Posted 3 years ago

“Extremely disappointed in Takealot. Deliver my parcel incomplete, tell me that its the suppliers fault. Clearly says part 1 of 2 but Takealot says its completed. Its my wife's birthday and they ruined it for me. None of the many call center agents could assist. You are just a number.”

takealot 1 star review on 11th January 2022

Helpful Report

Posted 3 years ago

“Device purchased stopped working after only a handful of uses in less than 4 months. Contacted Takealot about return as they have a return policy on defective products up to 6 months. Received an initial response that they would "look into it" after which radio silence. Attempted to contact them several times over a few weeks, including opening another customer service ticket in an attempt to get a response - nothing. After looking online I have found a LOT of similar reviews where people have had trouble with defective items and being unable to return them/ignored by Takealot. Extremely poor customer service, will be looking elsewhere for purchases in the future.”

Helpful Report

Posted 3 years ago

“Delivary times and dates change constantly never what they promice they take your money very quickly and then take Avery long time to refund you. Excusses Excusses Excusses”

Helpful Report

Posted 3 years ago

“I ordered a pair of earphones which were supposed to be here on the 23rd of dec. It is already the 27th and I cannot reach takealot via customer service and they are not answering the three tickets I have already submitted. On Friday the 24th I managed to call them and the agent assured me she would come back to me by the end of the business day. She never did. I think the customer service sucks. I paid for these earphones and its almost been three weeks and I have nothing!”

Helpful Report

Posted 3 years ago

“Booked a return for the remote of my Xioami device. On the return request I stipulated that I cannot included the complete system as we cannot sit without TV and that I have replaced the broken remote with a usb keyboard. 11/12/21-21/12/21 they were in possession of the broken remote. Nothing was repaired and they refuse the test the broken item. This is not the 1st time I have problems with returns that is why I even included the batteries as they previously refused to replace a broken item, simply because the batteries weren't' included. One person attempted to investigate why it could not be tested / replaced and that took 2 days for him to get back with the same rhyme they all seem to use like parrots: Thank you for your response, Please allow us a moment, whilst we investigate the matter and request more information , As soon as we receive any feedback, we will notify you with an update. We do apologize for this inconvenience caused. Warm Regards, Chrisvin.B So my remote was sent back to me after I requested they return the broken item that they simply refused to test/repair or replace. That was on the 14th of December. I received the broken item back on 21/12/2021. So to date they send the same boring rhyme and I am just glad I didn't sit for 2 weeks without tv because this is the type of service they provide to replace/repair one of their faulty or broken items. So the answer to your rhyme is still: Yes because you are still refusing to test/repair/replace the broken item, you have definitely lost me and I am sure many other people as customers”

Helpful Report

Posted 3 years ago

“Drivers are idiots. Delivered parcel at wrong address. Still waiting for them to call me back. I want my money back.”

Helpful Report

Posted 3 years ago

“This company don't respond to customers, don't care about hellopeter. Com and often deliver products that is either wrong or only with half the contents. After that the customer is on its own”

Helpful Report

Posted 3 years ago

“Extremely expensive but my problem is delivery time. Is it possible to have a specific time delivery cause seriously telling me to wait before 5pm is like telling me to cancel everything and just stay home and wait...”

Helpful Report

Posted 3 years ago

“Cancelled! This has happened to me twice this week. For customer service all I got was endless points of different emails saying the exact same thing. It shows it online. In stock. You order. You pay and wham they cancel. Did this twice this week and paid for exact same product twice at a higher price, but zero delivery. They have now cancelled an order I ordered twice and failed in delivery. It was suppose to be a gift. TakeAlot your suppliers are appalling. You really need to get your systems in order. Messed up the Xmas gifts Deluxe!!!! Perhaps Amazon should take over SA after all.”

Helpful Report

Posted 3 years ago

“Rather then the long wait. I could have gotten what I ordered at a Clicks or Dischem store. The wait for "in stock" items is ridiculous.”

Helpful Report

Posted 3 years ago

“Lately service has been shocking. Order items state IN STOCK and wait two weeks to get them - only to be delivered on a Sunday; and short delivered; and now not even sure if the sanitizer i ordered is fake or not and somebody is making lots of money on the side - as label is placed upside down incorrectly. Kettlle received terrible cheap plastic. And still had to wait for it. All i get is an answer that it is escalated. Still waiting for my missing item.”

Helpful Report

Posted 3 years ago

“My name is Gloria/Riah. I don't seem to learn because I keep buying from this stupid store. I face the same simple problem each time. The stupid illiterate driver, drives away with my goods despite there being people waiting to receive my goods. Every time!!!! I can never personally receive my goods just like I never have....Then customer service????It's as if they are doing you a favor by taking the call. Can someone please let me know if there is a better online store, I'm gatvol of this stupid one......🤬🤬🤬”

Helpful Report

Posted 3 years ago

“Stay away from takealot,waited 5 months for a delivery when half the order arrived after 5 months it was cheap replicas from what I ordered”

Helpful Report

Posted 3 years ago

“I have been bated by takealot with "in stock" for the last time. Most of the time I order a product from takealot because it is in stock and it's easier to just drive to the warehouse than go to a shop. These days they falsely advertise that a product is in stock and once you buy the product it's not, then you end up waiting weeks when you could've just gone to the shop. My last order they only updated the new shipping date once I picked up half the order. That's false advertising and wasting my time.”

Helpful Report

Posted 3 years ago

“Incompetent. My order was a COD order, hearing from many friends, decided to open the order in front of the driver, wrong oRd er, driver refused to give my money back, insisting I opened the package, which was addressed to me, but not my order. Being a women, at the time I was home alone, very tramutasing in counter. Everyone should check order before going your money, returning items even thou not your fault, is an ordeal, including getting a refund. The driver, takes , ore advantage, because you are a women, with men, this isn't an issue personally, loyal , long time customer , will, not do business with them again.BASICALLY that's theft, wanting to take your money without having your goods. Be aware. Pathetic service”

Helpful Report

Posted 3 years ago

“My order was delivered without the Kirk kids bear table and chair set that I paid R615 for.That was almost month ago.Countless calls to customer service,no updates received,no solution.most disappointing online shopping experience ever!!!!!!!!!!”

Helpful Report

Posted 3 years ago

takealot is rated 2.5 based on 582 reviews