The Fragrance Shop Reviews

Name: The Fragrance Shop
Rating: 1.53

1.5 Rating 192 Reviews

13 %

of reviewers recommend The Fragrance Shop

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Metrics

1.5

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Fragrance Shop 1 star review on 22nd December 2023

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“only half of my order arrived over 5 weeks ago! they have not refunded me, customer service is awful they don't care, take your money and don't deliver the problems.”

Helpful Report

Posted 2 years ago

“The idiots cant even read an order. Sent an order to my girlfriend and they addressed it to me but sent to her. Absolute idiots. will never use again. Have ordered from John Lewis ( a proper company) many times never had a problem.”

Helpful Report

Posted 2 years ago

“Wrong item and refused replacement I do not want to even give this a star. I place an order for my mums bday, i ordered a gift. a week later i got the totally wrong item, 1. missing my mums bday and then she was leaving the country 3 days after i received the wrong item. I wrote and then called the shop asking to get the item replace immediately they insisted i get the item returned they will process a refund before given the right item. i explained to them this will take a long time and i need the item quicker than that but they could not help and insisted i still return or find a shop which was no where near me hence ordering the item online in the first place. highly highly disappointment with the service . will never use this site again because it shoes you are not dependable at all. disappointment no helpful person at all. and i am going to go to every review online and report this. not a happy person at all.”

Helpful Report

Posted 2 years ago

“Do not buy from this company, I paid for items that never arrived! And it’s been over a month and I’ve still not had a refund or the items! They have palmed me off with every email even said the supplier was checking there stock lol. Ridiculous customer service. Lucky for me they were only the cheaper end frangrances. I think they are hoping I just give up hassling them. Totally and utterly ripped off!! Please if you are buying presents for people do not trust this company.”

Helpful Report

Posted 2 years ago

“I have been to the store and made a purchase of 2 bottles of Barbour perfume. I was asked very briefly if I wanted to become a member to receive 20% off. I said yes only to see that £15 was added to my receipt! I am furious about the way this was done and the member of staff was very sneaky about this and failed to even mention that there was a charge! I will not be accepting this and am requesting a refund of this obscene deal. Also, I got home and opened the perfume only to find that is has been leaking out of the lid so I feel totally ripped off. This was a gift for my mum for Christmas and it is damaged.”

Helpful Report

Posted 2 years ago

“Very sneakily signed me up for TFS membership without explaining/telling me…..only noticed it on my e receipt when I got home!!!!! Not good, surely something in the Consumer Protection Act about this!”

Helpful Report

Posted 2 years ago

“I ordered 12 items only five arrived customer services have basically accused me of lying even tough the delivery note has only five items on it .”

Helpful Report

Posted 2 years ago

“For anyone who has been ripped off by this company. Contact Citizen's Advice who will contact the trading standards.”

Helpful Report

Posted 2 years ago

“disgusting customer service said they could cancel my order but then sent out will never order from these again”

Helpful Report

Posted 2 years ago

“Absolutely awful customer service!! Ordered 2 identical items & only 1 received. Been in continuous contact to track 2nd item being told exactly the same "I can only apologise!" This seems to be the e tent of customer services vocabulary. I have sent to 2 comments by email yet no acknowledgement. Today queried my order again and was told the store had not dispatched yet. Now had an email to say I will receive a refund for the missing item. Very annoyed and will never order from this company again!! Shop elsewhere folks, they do NOT care about customers or service!!”

Helpful Report

Posted 2 years ago

“Oh no does that mean i wont get my stuff fs why man why?? I even paid xtra to get it before 1pm but nothing has come and its after 1pm fs some of us cant afford being scammed but hey itis what itis”

Helpful Report

Posted 2 years ago

“Ordered perfume in August, it never arrived. I've been in weekly contact with FS since. They have refused a refund and insist Royal Mail are to blame. RM are not investigating but FS have not asked them too so they know they never sent the order. Very dishonest organisation.”

Helpful Report

Posted 2 years ago

“Perhaps stop selling people fake products? The Ariana Grande Cloud 100ml perfume that I was sold to for 35 GBP by a con saleswoman, is 100% a fake. I bought the same perfume from boots and my sister has one from the perfume shop they smell completely different to the one i purchased here, the scent also wears off in a few minutes regardless of anything you do. The code on the bottom end of the bottle should match the code on the box, known as the serial code. The bottle has no code whatsoever and a flimsy fake sticker on the bottom of the bottle with a black code on the sticker. The serial code wasnt even on there. Props for being able to con so many people though! Will never shop here again and will be exposing you on all social media. AVOID, especially the wembley branch in the designer outlet.”

Helpful Report

Posted 2 years ago

“SCAM. SCAM.SCAM😡 I have order Si Armani but never get it. Never heard from them. Very angry.”

Helpful Report

Posted 2 years ago

“SCAM ALERT... Do not buy from this company. They stalled sending my order by repeatedly sending me this email: For the safety of our customers, we run internal security checks on our system to ensure that all of the details provided are correct. Your order has flagged up on our recent checks as we can see that the email address used for payment, requires some verification. I proved who I was and they confirmed it...no dispatch email so I asked where my order was only to be sent the same verification email over and over. Delay tactics until they can clearly get a fake copy to send to me. PayPal claim done and order cancelled.”

Helpful Report

Posted 2 years ago

“Do not buy from the fragrance shop the fragrances are no where near as strong as boots etc the staff are terrible, I got a refund through my bank dispute because of these . I tried once but will never go back and buy from these ever again . And keep clear of the TFS membership it’s a con , people don’t need the stress .”

Helpful Report

Posted 2 years ago

“The products are completely fake, do not buy them!!! If i could i would give zero !!! besides that, there is no way that you are able to speak to a customer service agent Everything dealing with an email with terrible attitude never again! just avoid this website, please.”

Helpful Report

Posted 2 years ago

“Worst customer service I've encountered in a long time. Order placed 20/07/21 never received. They sent my a copy of supposed receipt from Royal Mail initialed BIN, I'm ITK. They've kept me waiting while RM investigate. Well we all know what that means. Their issue is with RM but they've kept my £86 which is just wrong. Multiple emails asking for updates have been replied to then today I get a message asking for more details so they can find me. Zero stars should be possible. Go to Fragrance Direct for better service. This lot are a disgrace.”

Helpful Report

Posted 2 years ago

“Old stock sent, Idol perfume, not in the new bottle, unhelpful customer service, purchased 3 items. Certainly won't be buying from them again”

Helpful Report

Posted 2 years ago

“Terrible customer service, fake products and do not smell anything like original products, beware this shop is a scam and does not accept returns! I REPEAT DO NOT SHOP HERE GOT TO A RECOGNISED TRADER!”

Helpful Report

Posted 2 years ago

The Fragrance Shop is rated 1.5 based on 192 reviews