The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.38

2.4 Rating 112 Reviews

34 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.4

Based on 112 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Perfume Shop 1 star review on 2nd March 2024

Anonymous

The Perfume Shop 1 star review on 1st February 2022

Anonymous

The Perfume Shop 5 star review on 22nd August 2021

Hassan Poxton

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic! order confirmed, shipped and received all within a few days! Hassle free - will definitely use again”

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Posted 6 years ago

“Very happy. Quick delivery and great offer”

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Posted 6 years ago

“They were very helpful but not pushy. Honest and well informed of their products. Couldn't ask more. Thank you.”

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Posted 6 years ago

“I neede perfume in a hurry but couldn't get to the shop they had a very good online sale fast service and helpful”

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Posted 6 years ago

“Great weekly deals cheaper than other perfumeries freindly helpful staff and an awards scheme”

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Posted 6 years ago

“I am kept up to date with all the latest fragrances and I can request samples, which is great. Anytime I have ordered the respose is quick and efficient. Really happy with this store plus they give points for money off at a later date. What could be nicer.”

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Posted 6 years ago

“ordered product on line, saved £10, black Friday offer, excellent delivery service correct product delivered, fantastic service.”

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Posted 6 years ago

“Perfume arrived in a lovely packaged and presented box, with a little extra treat inside and happy with price paid.”

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Posted 6 years ago

“Friendly staff very helpful”

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Posted 6 years ago

“Good prices, fast delivery, items as described. This is a great place to shop online.”

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Posted 6 years ago

“Very affordable product and arrived sooner than expected.. will definitely order this item over and over thank you”

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Posted 6 years ago

“Very affordable product and arrived sooner than expected.. will definitely order this item over and over thank you”

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Posted 6 years ago

“Easy to use website .Very high level of online support available. Customer satisfaction is clearly the priority which makes me go back again and again.”

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Posted 6 years ago

“This is a update to my last review Update 3/5/24 Just received an email from Anthony, Customer Operations Manager. This situation has been resolved. I would like to say Thank You for your time and effort.”

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Posted 3 weeks ago

“I bought two car perume bottles, on of the scents i was not too keen on so i emptied it and filled it with something i liked so all was well. The best part is i can refill with your own preference and it looks nice.”