“Ordered a plain white sheet, when it arrived it was sateen. Said clearly on the packet but not mentioned on the listing and the photo was too small to read. Waste of my money and postage, and now I have to return to store or pay for postage again.”
“My favourite shop but they use hermes the Worst uk courier .. they are not professional first experience they delivered my order to wrong address... second experience they gave me Two hours time slot 5 to 7pm at 7:15 i received email saying they rescheduled delivery from 7 to 9 pm means i had to cancel my Saturday evening plans and wait for them.. i eneded up waiting at home for nothing as they didnt show up i had to call sender on monday and cancel my order .. make sure dont make an order if its hemes if you wanna save your self a stress.
Regrads”
“Out of 7 items, 3 items were missing and 1 item was soiled, I have received a gift voucher for the soiled item, but have been waiting a long time for a refund for the missing items, and am going to have to chase it up. I'm a big fan of the shops , but I won't be using their on line service again.”
“Everything's gone downhill especially since they 'upgraded' their website. Once you've gone through that nightmare of that mess and found something, it takes forever to come. No confirmation email and no reply to yours and a queue of more than 9 on Customer Services phone. When the order does arrive it isn't what you ordered. Size XL sent instead of S and delicate items smashed as just chucked in a plastic bag...”
