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TK Maxx Reviews

4.3 Rating 290 Reviews

84 %

of reviewers recommend TK Maxx

Company Reviews

4.3

Based on 290 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TK MAX Castle Vale, Birmingham Store, UK. thinks its store policies can overrule United Kingdom's Laws. The laws for consumers right 2015, the manager even thinks that their policies are above the Uk Laws, people need to either their trading standards departments or take a lawsuit through small claims to put these people right, TK Max needs to retain their staff on basic knowledge !!”

Posted 6 months ago

“Mehrmals gekaufte Waren sind zum ersten Mal kaputt. Ich habe einmal reklamiert aber die Mitarbeiter an der Kasse wollte den Schuld für die kaputte Ware an mich zu geben. So unverschämt, nachdem ich so viel eingekauft habe, insbesondere letzte Zeit bestimmt tausende von Euro. Bei Galeria haette ich niemals dieses Problem gehabt. Die sind echt fair. Auf keinen Fall werde ich nicht mehr dieses Betrugladen betreten.”

Posted 9 months ago

“My husband found a bag we wanted to buy for my MIL, asked an associate to unlock it for purchase and she needed to walkie someone. Waited 10 minutes before he went to the fitting room to ask the woman working there to help, she also walkied but would not help. I stood at the jewelry counter for 15 more minutes while my husband still stood by the purse we wanted to purchase. I finally must have annoyed the woman at the fitting room by standing there keeping eye contact that she finally came and asked me if I needed help, I said yes, pointed at my husband who had now stood there for almost a half hour and said he was still waiting to purchase the purse he was standing beside. Literally over a half hour, this was not a busy Saturday. It was a normal Thursday with 4 people behind the register, one at the fitting room, three stocking throughout the store.”

Posted 1 year ago

“No response to my complaint since 31st Oct 2022. Good evening It is with great regret that I feel the need to complain, however I feel compelled to inform you of the dreadful customer shopping experience at one of your flagship stores in Birmingham city centre. I am a regular customer of your Midlands stores and in particular the Bull Ring store mainly due to the VIP/Gold Label section. Saturday the 29th October I purchased £578 worth of clothes. I picked up a jumper marked up on a red price ticket at £65, I tried it on amongst other clothes and decided to purchase it. When I got to the till a very pleasant young lady said I think there is something wrong with the price so she went off with the jumper to find a manager, a female manager took some time at the opposite end of the tills I guess to do some checks, when the female manager came back, she just handed it to the advisor and said No it’s £79.99! No apology and no eye contact, just walked off, (as if to say - take it or leave it!) The young lady did apologise and asked if I still wanted it, I said yes as I liked it. Whilst she was ringing the items through, I asked the lady to please double check all the security tags are removed, as on 3 previous visits I was stopped at the exit door due to the antitheft devices/tags setting off the alarm.. Once I had paid, I asked if I could leave the bag at the store and collect it later as it was quite big and heavy, she said no problem and gave me a collection ticket to return later that evening which I did. As I continued my day in Birmingham, I stopped a bistro bar and happened to look through my receipt (something I never normally do): To my shock I noticed the till advisor had not only taken the £79.99 but she had also rung up the £65 and not deleted it, so basically, I paid £65.00 more than I should have!!. I went back to the store to collect my bag and asked for a manager, this time I got a gentleman named James, he apologised and sorted a refund for the £65.00. I also mentioned the situation regarding the price mix up earlier and I said this has not been a nice customer experience at all, to which he agreed and said he would look into it!! I then proceed to get my bag of goods and leave the store only for the alarm to off as there was still a security tag attached to some clothing, I was then humiliated as the security officer hailed for a manager and I had to go back to the tills again and this time have the entire contents emptied out while they checked the receipt and every item of clothes for a further security tag, which had been left on one item! All in all, a truly dreadful experience I sure you would agree. I await your response with anticipation Regards”

Posted 1 year ago

“Bought a pair of slippers, which fell apart within three weeks. Type one product, so not genuine, made especially for tk maxx, something I didn't know at the time. One of my worst purchases ever.”

Posted 1 year ago

“TK Maxx now using very unethical tactics to get you to spend your money, namely, flagging items as 'low stock' or 'only 3 left' etc in an effort to bounce you into buying what you have in your love list or cart. You buy them only to discover that TK Maxx are telling fibs and that the items are still available and nowhere near low stock - quite the opposite. They do this all the time now especially when they post the new stuff in the morning. Also be wary of the 'skincare' they sell from unknown brands especially if its marked down from a very high price to 10 or 20 quid. I did some research into the brands and they are not legit; and thats putting it mildly. The pricey jewellry is also very, shall we say...questionable in terms of its authenticity. Is it really 14ct gold? Hmm... The whole shopping experience is increasingly dodgy..theyre getting desperate.”

Posted 1 year ago

“Rarely shopping at TK Taxx now: - Quality, variety, choice gone downhill but prices gone way up. Pushing halloween tat in July. - Delivery cost increased to a fiver; minimum spend £100 to get free delivery now -- used to be £75. - Delivery times very slow - was approx 5 days now almost 2 weeks since I ordered; this is despite receiving notification that it would be delivered earlier in the week. - DPD tracking doesnt work. No updates available.”

Posted 1 year ago

“First of all I want manger to contact me Because this is ridiculous I ordered slippers on Monday 20th of June waiting for it to come max end of the week per Saturday because I’m travelling on Saturday late I received an email saying I’m gonna receive my parcel on 28th of June I called the customer service on 24th they advise me to order new one and I’m gonna have it next day delivery so I’m gonna receive it Saturday before my flight Which I did and I ordered new one with next day delivery options cost nearly £7 I received an email saying my delivery gonna arrived on 27th After my flight This is a joke I called the customer service Kinza such rude person ever seen ask here about manger name she declined to give it to me And his email address she said this is the policy She think only her work in hospitality Reference numbers of the call cs5930732 I need assistance please as soon as Any further assistance do not hesitate to contact me Kind regards”

Posted 1 year ago

“Unfortunately had a very poor experience on my first visit to the store at Braybrook today. No shopping bags available to purchase (shortage) and would not allow us to use their trolleys to take goods upto our car. Very callously the supervisor and another staff memer repeatedly told us "not our problem" and that we have to go and get a "Coles" trolley and then swap all their goods into those ones as we would not be allowed to take the trolley out of their shop!! What the heck? How rude is that! Why do you keep trolleys if you are so possessive about them and won't let them out of your sight? Why can't you have enough shopping bags when customers are paying for them? Are we meant to place our orders on our hands and heads? Is that being fair or reasonable at all? Very unreasonable and unapologetic staff with poor attitude who advised us "not our problem" when we told them we were inconvenienced. Spent nearly $500 here and had to carry all the items on our hands and ask our small kids also to help carry things out of the store and had to go searching for a Coles trolley to take their stuff to our car. Very dissappointed. First visit (gift card given by friend) to this store probably our last. Sad because they had quite nice stuff. But I won't tolerate this kind of arrogance.”

Posted 1 year ago

“I used to love tkmaxx and many of my household items, dresses are from this store. But I have experienced something horrible today at tkmaxx Werribee Plaza. While I was going to the trial room the staff advised I can’t take the little items which I was okay with. However after coming out from the trial room the staff kept following me in everywhere. Keep looking at me in a very racist way and walking side by side in every isle. She made me so uncomfortable I just had to pay my bills and leave the store. This made me sick how I was treated.”

Posted 2 years ago

“Received a damaged item bought online Tk Maxx. They will not refund unless I return to store even though they have had an image sent showing the item damaged.”

Posted 2 years ago

“It’s gone down hill from when it first opened, in the late 90’s you would find current designer labels that were old stock but still on trend, now it’s just old stock thats isn’t current what so ever unless it’s been left on the rack and it comes back round.”

Posted 2 years ago

“I returned a suite case that was faulty to kings gate Crawley store and it was within the 28 days returned. The lady manager on that store was rude and did not accept to return the item or communicate as a professional manager for tk max. This happened today 11/11/2021. I have been customer for years and in return I received very bad service I consider it as stealing within the time of refund or exchange. Never buy from them again.”

Posted 2 years ago

“Really bad customer service in both branches of Coventry. The one at central six couldnt do an exchange or credit for a faulty item without receipt. The manager made a big fuss out of it. Would never shop in this place again and will let so many people not to support theis company.😡”

Posted 2 years ago

“Only received a text alert twenty minutes prior to delivery. This was on a Sunday, and we were getting ready to go out. We had to delay our departure to await the parcel arriving. Too short notification, and the Hermes delivery person hammered on the glass porch window, despite a notice reading' please ring the bell!'”

Posted 2 years ago

“The manager in Greenford Tk maxx is a thief. I went to return a dress I had bought 2 days ago as I couldn’t try it due to covid restrictions. The dress was too big. When they scanned it they said that the dress had not been paid for and had another bar code! I asked to see the cctv as they said that the dress was put in the bag after scanning the original barcode by mistake - they didn’t want to show me the cctv - the manager was abusive and aggressive - then they said they saw that I had bought 29 items and they put 30 in the bag!!!! An absolute lie!!! I counted the items I bought they were 29!!! The manager sent another worker to tell me that they were keeping the dress and I would not get a refund!!!! She didn’t want to face me- THIEVES- AVOID - I asked to see the security manager and he didn’t come. I Complained to customer services and no call yet with any resolution”

Posted 2 years ago

“Used to love this shop but things have gone badly downhill. Went to TK maxx brixton today with a view to spending at least £500 as I've done no clothes shopping for a year and need plenty of things. When i wanted to try items on I found the changing rooms were closed. So i did what everyone does, I found a mirror and started trying the items on over my clothes. A masked apparation at least 1/3 my age came rushing over to me and scloded me, telling me i was not allowed to try clothes on. Meanwhile in the shoe department, people were trying on shoes! The woman told me i had to "buy everything" I wanted to try on, then lug everything home, try it on there and then make another trip back to return what didn't fit. Uh uh, I don't think so kiddo. I'm a budy professional and don't have time for that. So TK MAXX lost out on several hundred pounds today, that exludes the thousands I won't be spedning there in future.”

Posted 2 years ago

“I am sick of the policing of the front door . Last Saturday the ‘doorman’ had a clicker and took great pleasure in using it whilst actually wearing swat gear ???? When I complained as feedback it was ignored ,,except I was followed out of the store and challenged by a stupid employee who stopped me outside of the store and asked me the problem then proceeded to ignore me whilst reporting me as a threat person to the security staff,,,a blatant lie to slander me and an abuse of the front line worker policy of non abuse ,,what a liar ,,She followed me down the street to do this ,,I’d left the store with my kids and dared to complain. The young Chinese boy at the door laughed and repeatedly clicked the clicker ,,idiots ,,I will never use tk Mac anywhere again ,,after 20 years of trying to help this jumble sale stay open I give up because of the ridiculous way I was followed then the idiot said you gotta leave lol!! What an idiot and A liar about passive men being violent . Disgusting”

Posted 2 years ago

“Usually a nice experience shopping in TK Maxx, spoilt today by one staff member who I assume is long overdue for her customer service training. I had money to spend but didn't bother. Staff need to be mindful that the customer is important to the longevity of the high street shops. To be fair the other staff member was lovely. It makes a difference!!”

Posted 2 years ago

“They use hermes for delivery and i bought expensive pen on sale not arrived because lost by carrier. Basically hermes just steal them”

Posted 3 years ago

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TK Maxx is rated 4.3 based on 290 reviews