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TK Maxx Reviews

4.3 Rating 292 Reviews

84 %

of reviewers recommend TK Maxx

Company Reviews

4.3

Based on 292 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a wicker storage basket on line and received a large and heavy mattress topper.They actually then wanted me to carry it to the shop to return.After complaining and being on hold for about 20 minutes they offered to arrange a pick up.I then had to ohone again another 15 minutes on hold to ask for my refund.They said I would get it as soon as it was received back.According to the tracking the got it back over 10 days ago.Phoned again on hold for another 20 mins and then stated they will authorise my refund and it can take up to 10-15 days.Absolutely awful to deal with even given its the pandemic.Other shops manage not to get orders totally wrong.”

Posted 3 years ago

“Don't use their online service, an error on their website meant a package I ordered went to the wrong address and they were 100% unhelpful. Just wasted my time and I lost £60 because of them. Plus it took over 7 days to deliver to that address anyway. Never had worse service in my life.”

Posted 3 years ago

“Tk Maxx is dead. Same stuff. Whether it's black Friday or January. Exaggerated RRP prices. It's like a jumble sale. Low qualities clothes. They don't last. Loose Fred and stains on clothes or marks of wear and tear. Disappointed.”

Posted 3 years ago

“BE CAREFUL - TK MAXX EMPLOYEES HAVE BEEN SEEN TAKING CUSTOMER BANK CARDS - from vulnerable adults then later committing fraud - DO NOT ALLOW THEM TO TOUCH OR HANDLE SUCH PERSONAL ITEMS ...”

Posted 3 years ago

“BE CAREFUL - TK MAXX EMPLOYEES HAVE BEEN SEEN TAKING CUSTOMER BANK CARDS - from vulnerable adults then later committing fraud - DO NOT ALLOW THEM TO TOUCH OR HANDLE SUCH PERSONAL ITEMS ...”

Posted 3 years ago

“I have shopped at Tk Maxx for over 10 years and spend several thousand pounds a year. I 'know' a lot of staff in the stores I visit and was extremely disappointed and insulted to be suspected of fraud when returning an item today. The staff member saw the price £49.99 for a silk shirt and after consulting another colleague then called for the manager who examined the price ticket and deemed it to be properly attached to the garment. He then looked at the garment's label and made a phone call which resulted in an ''it's OK'' at which point the refund was granted. I asked 3 times during this process if there was a problem and was ignored until the suspicion was eliminated and then the response was ''no''. Indeed not. If the staff were more able to judge the quality of a garment this might have been avoided. Having said that, as a frequent customer I an appalled by this treatment and will avoid the store in future.”

Posted 3 years ago

“Absolutely unprofessional and difficult manager(male , who for reasons unknown refused to provide his name). I've bought shoes in the Oxford street store and they were a wrong fit for my mother, so i have decided to return them in the closer branch. The shoes were bought on reduction hence there were signs of people trying them on outside. Anyone ever been to TKMAXX and surely the person who calls himself a manager should know that most of the retail there does not come in the original packaging (eg. shoes do not come with a box on a purchase) and particularly reduced items are often broken, have stains etc. The manager refused the return on the grounds that firstly he claimed that given the fact that shoes were bought in another branch he cannot verify if there were or were not signs of usage. Seriously? As if he worked in Oxford street branch he would personally know the condition of each pair of the shoes in the branch? He suggested that i could only return them in Oxford street brunch. Really? There are different laws or regulations in the different branches or the manager is playing God? Unacceptable behaviour and totally unprofessional behaviour. I am a TKMAXX fan and I've left thousands in TKMAXX in the last 8 years and an employee like that is a total turn off, never wants to go to that store again.”

Posted 3 years ago

“The manager in Fraddon is extremely rude. So bad. I was a good customer and I am not going back any more.”

Posted 3 years ago

“Ordered online click & collect had no response for some reason took £98.03 out my account no goods and saying I used chip an pin when I ordered online very strange think there’s a scam going on”

Posted 4 years ago

“My favourite shop but they use the Worst uk courier (hermes)they are not professional first experience they delivered my order to wrong address... second experience they gave me Two hours time slot 5 to 7pm at 7:15 i received email saying they rescheduled delivery from 7 to 9 pm means i had to cancel my Saturday evening plans and wait for them.. i eneded up waiting at home for nothing as they didnt show up i had to call sender on monday and cancel my order .. make sure dont make an order if its hemes if you wanna save your self a stress. Regrads”

Posted 4 years ago

“TK Maxx customer services department simply do not care about their customers. Having sent over 10 emails whilst also making numerous phone calls concerning a incorrectly labelled item of clothing, I was simply ignored. My time was also wasted, waiting at home for a agreed collection that did not happen. Having raised a complaint, it was simply brushed under the carpet. I will not be using this pathetically run company anymore.”

Posted 4 years ago

“Just had a bad experience in TK Maxx Croydon. I’ve bought Valentino bag in July went for holidays, used it for 2 weeks and it just collapsed. First inside material has teared, then the ziņo collapsed. I drove to Croydon Tk maxx, which is the nearest to me, but they have refused to issue a refund and sent me to Bromley. Why do I neēd to spend all this time driving if it’s the failu of the manufactuter?? Now I doubt that they sell originals. I’ve explained it to Amy, the manager, but she just told that I need to go to Bromley. I believe I bought it in TK Maxx, why I need to go to different store? She just didn’t want to take responsibility and wanted to get rid of me.”

Posted 4 years ago

“Just had a bad experience in TK Maxx Croydon. I’ve bought Valentino bag in July went for holidays, used it for 2 weeks and it just collapsed. First inside material has teared, then the ziņo collapsed. I drove to Croydon Tk maxx, which is the nearest to me, but they have refused to issue a refund and sent me to Bromley. Why do I neēd to spend all this time driving if it’s the failu of the manufactuter?? Now I doubt that they sell originals. I’ve explained it to Amy, the manager, but she just told that I need to go to Bromley. I believe I bought it in TK Maxx, why I need to go to different store? She just didn’t want to take responsibility and wanted to get rid of me.”

Posted 4 years ago

“TK Maxx you ruined my weekend. My wife had bought 3 curtain rods from castle hill store and since we needed more we called up every single store. Hillsdale store said they have two in stock. I rang them again if we can pay over the phone as it was 3:00pm on Saturday and I had to drive an hour. They said you should come to store. Fair enough! Again I called and asked if they can hold it for 24 hours they said we can hold it until end of today. Fair enough! I drove an hour and when I got there the guy showed me two different rod! That none of them was the item number I gave them and they confirmed! Even those two rods weren’t the same color! He told me sorry the lady who answered you made a mistake and she brought the closest items. Honestly do you understand what you’ve done to me on that day?”

Posted 4 years ago

“Terrible customer service, rude, stroppy supervisor who refused to serve a customer 1 minute after official closing time. No need to take a bad day out on the customers! Service with a smile goes a long way!”

Posted 4 years ago

“POOR AND I REPEAT POOR CUSTOMER SERVICE TK MAXX SUCKS WHEN YOU COMPLAIN THEY COMPLETELY IGNORE YOU SO IT’S A 0 🌟”

Posted 5 years ago

“I just returned something at Wembley Central Tkmax and it took ages, a very long time to do a quick refund. Had 2 people in front of me only and to 2 people at the desks and it took a lot. Why are they moving so slow and if you complain they just don’t care? I’m very frustrated with this branch, as it’s happening all the tine.”

Posted 5 years ago

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TK Maxx is rated 4.3 based on 292 reviews