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T.M.Lewin Reviews

1.8 Rating 87 Reviews

20 %

of reviewers recommend T.M.Lewin

Company Reviews

1.8

Based on 87 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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T.M.Lewin 1 star review on 10th August 2022

T.M.Lewin 1 star review on 18th October 2021

T.M.Lewin 1 star review on 18th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Busy Saturday early morning at Westfield Stratford. Not being in a mood for shopping however great smiley attitude and excellent knowledge-product specifications and suggestions made me stay and purchase an item which got my attention while passing by TM Lewin store. I must admit that I haven’t experienced for long a good, right product knowledge which adds to the product more value. Great job! Thank you Amani!”

Posted 4 years ago

“Even one star is too much ! A complete farce so far and problem still not resolved . We purchased 2 chinos and what should be a simple exchange for another size is still an ongoing wait for the second correct size to arrive , 2 months later ! The Meadowhall store in Sheffield has failed to sort the problem , never get back to us and now even the customer service team has failed to handle the complaint .... never ever again”

Posted 4 years ago

“This afternoon i went to the Tm Lewin store at Springfields shopping centre and was served by a smashing chap called Daniel .He was polite so helpful really knew how to treat the customer it was a really pleasurable shopping experience for me as the shop is well stocked up ,some great deals on offer clean changing rooms and Daniel being so helpful .I llok forward to going back there soon to make some purchases.”

Posted 4 years ago

“Visited St Albans store today and was referred to as ‘that woman’ is next to be served. Operative was a young boy and obviously had no customer service skills. Never shop there again.”

Posted 4 years ago

“What a fabulous experience today at TM lewin Bluewater. A young guy called Eddie have make both mine and my sons days so much easier. I was dithering about trying to match pocket square to a jacket when he came to my rescue. Helped sort pocket square tie and socks too. Even let me video him folding the pocket square. It’s been a breath of fresh air to encounter shall a wonderful member of staff. Thank you to both Eddie & TM lewin Bluewater.”

Posted 4 years ago

“I think even 1 star is too much. Ordered a shirt for click and collect and waited for more than two weeks, when I emailed to find out where it was they couldn’t locate it and said straight away full refund will be sent (great I get my money) but didn’t offer to resend out just wanted to give my money back, and if I wanted the shirt would have to reorder it over the phone even though the money wasn’t refunded yet.”

Posted 4 years ago

“I ordered 2 ties and they failed to arrive. Chased it up and was told would be dispatched to me. My order finally arrived and on opening it there were no ties just a shirt with the address of a customer in Australia!!!!! I phoned and was told one of my ties could be sent but the other was now out of stock. If been sent when the order was first placed would have had 2 ties but by now only one was available. Was told a £20 “gesture of goodwill” voucher to spend on anything had been emailed so thought would use it to purchase another tie. Just to add to rubbish experience with T M Lewin the voucher code failed to work! So 2 weeks down the line still no ties!!!”

Posted 5 years ago

“In March 2017 I purchased 2 T.M. Lewin suits from Myer (NSW Australia). I really liked the suits and then purchased numerous shirts, ties, pocket squares, collar bones and then another suit. Well here we are September I noticed one suit was "delaminating" - where the interface detaches from the fabric and caused a ripple effect on the front of the suit coat. October - Go to Myer - not interested - TM Lewin Sydney store - not interested - TM Lewin HO in the UK - not interested. I have been wearing suits for 35 years an never had a suit only last 18 months. TM Lewin - you've lost a loyal customer who spent thousands in a very short period of time - never again.”

Posted 5 years ago

“Would not recommend this company, not willing to accept returns if you try the shirt on upon arrival. Almost 2 months to receive shirt back with letter stating “unable to accept return”. Poor poor customer service! Find a more trustworthy company to order shirts online from!”

Posted 5 years ago

“They did not send any notification of my online order so after a week I emailed and got a response that the order had been lost at their delivery depot! Got refunded but was not happy with how it was dealt with. Have ordered many times before and this is the second time this has happened.”

Posted 5 years ago

“Website offers did not work. Different prices depending on which device is used and promotional offers did not work on checkout”

Posted 5 years ago

“Fitting and comfortable”

Posted 5 years ago

“Luxury affordable quality shirts”

Posted 5 years ago

“In late December 2017 I placed two orders with this company, both on the same day. One order arrived on Jan. 13, 2018 and the following order -- placed on the same day, reputedly shipped on the same day -- has never arrived. I have corresponded with this company minimally three times and the response has always been the same: "wait." It's Jan. 24,2018 and I'm still waiting. What's worst is that the company doesn't track its package due to a low weight. It only "tracks" whether a package is shipped or not. Once shipped, it has no idea where the hell it is in the "process." I wouldn't call that a good business practice, but who cares, clearly the customer service department doesn't.”

Posted 6 years ago

“Good prices and excellent selection of non-iron shirts”

Posted 6 years ago

“Decent packaging, high quality of shirt, prompt delivery”

Posted 6 years ago

“I visited the Oxford Steet branch, good customer service a can do attitude and a smile.”

Posted 6 years ago

“great website easy to use and some lovely products which i am enjoying”

Posted 6 years ago

“Very personal service. Excellent in store information. Great online order service.”

Posted 6 years ago

“Very good and attentive staff. Clearly knowledgable about the products. Good quality shirts.”

Posted 6 years ago

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T.M.Lewin is rated 1.8 based on 87 reviews