“They do not even deserve 1star. Purchased an orbital Milwaukee sander on the 2nd of February. Sent almost immediately for repair as it doesn’t rotate. It came back and was exactly the same. So went for repair again. This time took 2 weeks because store manager (Lucy) didn’t send it off. Came back and still didn’t work. I called the repair centre and he tried telling me it doesn’t spin round! (Orbital sander!) the clues in the name fgs! My friend has the same tool and weirdly his spins round🤯.Then the store manager at cross green leeds (Lucy) became very confrontational and said stop been an awkward customer and just return it for refund and buy a different sander🤯. The fact I have many Milwaukee tools would suggest I would like the batteries to fit all my tools. This was obviously beyond her comprehension when I explained 🤪. She said other things that angered me so I left and contacted Andreia at customer care instead as I was in no mood for an argument with a stroppy young girl who obviously knows nothing of been a manager, tools for tradesmen or customer service. Now Andreia atleast tried to sort it out. But then her manager stepped in and basically said my time and money going back and forth to store was of no importance!😡 I was basically offered a poor alternative for which I’d have to purchase more from them to make work or a refund. After all the hassle I’m just gonna take my refund and never use them again! I’ve been using toolstation since it opened on an almost daily basis. If they don’t value my business I’m pretty sure they won’t value yours! Stay well clear and go elsewhere for your tools. Preferably somewhere with actual customer service!”
“Disappointed!!! After many years of business
Delivery is worst ever!
Toolstation is was a trusted company but any more !
Each time is a issue whit delivery !
3 days after delivery delays stuff are rude and unprofessional! Saying is never be next day promise
Other time online coustumer service was unhelpful !
As the trade we need some update or more information what happened !
Avoid toolstation delivery !”
“I ordered a pair of gents slip on design safety boots which unfortunately were too small.
Toolstation appear to use a third party for their footwear (Footsure Western Limited) whereby you are unable to return the item at the local Toolstation branch.
For the return Toolstation offered a returns label and when the items is received by them, they would then deduct £9.99 from the original price paid!
My advice is to steer clear if you are unsure whether the footwear will fit, otherwise you will be out of pocket:(”
“Bought 15W oven bulb which worked fine when installed but blew immediately when gas oven used first time. Previous bulb worked for years. My first bad experience of Toostation so very diappointing. Couldn't find how to leave review on their web site.”
“I purchased 2 items from their website, which appear to have been fulfilled by a third party supplier. I decided to return them, as they did not suite my needs.
Because they were fulfilled by a third party, I cannot return them to a local branch. That's ok. So I followed their returns procedures regarding "Items delivered direct from the supplier" on their website.
All I have done in the last 2 weeks it bounce between Toolstation and the Supplier, waiting for the items to be collect and refunded. Why is it up to me to get these 2 companies to talk to one another to arrange a collection and refund? I'm sure they'll remember to charge me for my items to be returned after all this.
Currently, I am still waiting to hear back from someone.”
“To start with I would call it a rasict branch as the insulting treatment they give, only hurts you and do not make you feel inclusive.
Its all clear when you see branch manager misbehaving and refusing to tell his name which he I believe is my right to know. He refused to serve me and walked away which was very ride. I request ToolStation to please see CCTV footage so correct this un professional behaviour. Not only this the staff joke around each other in very awkward way instead of serving customer. The branch manage may have affair with one of his staff as you can clearly see the way they talk and ignore customers. I know it may be their personal matter but they need to be professional and not make ustomers feel awkward.
I asked his colleague to tell me his name and he also refused on which I asked if I can speak to someone. He referred me to Customer Services as that is the only card they all have to play. I politely askedhis name and he also refused to tell his name, I assume they should be wearing name badge which they weren't. May be "Rhys W" who served me forgot that in recipient operator's name is stated anyway so there is no way they should be refusing to tell names.
They all try to corner you by grouping so I feel terrified and embarrassed to go this store, i faced same attitude and behaviour on 3 visits and I won't be going to that store ever.
If Toolstation care for their customers they should change the staff or atleast change the branch manager as he doesn't deserve to be the manager as he is demosntratinh wrong behaviour and attitude. Please see CCTV footage for 27th October at 2:10 pm.
I have attached receipt as well as need to make it gets investigated and to make sure that no one else get treated like this. I ignored last 2 incidents but it gor wrose and worse so now I had no other option but to add a review.
Shame on racist branch manager and the way he is training his staff.”
“Awful company on so many levels! Cheap products that don't last very long, break laws on lack of breaks for staff and 1 hour wait times when calling Customer Service. Screwfix is a lot better!”
“Let down AGAIN by toolstation. Ordered Wednesday 6.30, its now Thursday, no parcel, no text or meagre from a delivery drive. When I got hold of them they said they had a problem. Customer services was rubbish and no real explanation of meaningful apology given. Go somewhere else”
“warning to all considering a toolstation trade account..DO NOT BOTHER. application process is a joke run by incompetant idiots.
no communication start to finish, found out my account was open by accident. immediatly cancelled it..no way do i want these people having anything to do with my finances..stick to screwfix”
“ordered and paid online, received a text to say the item was ready to collect. when I arrived I was told the didn't have the item available. I will not be using them again”
“A staff member was eating his breakfast this morning when I came into the store in Paulton funniest thing I've seen in a while
Is it that bad there they have to eat and drink while Serving 😆”
“2nd time now within the space of a few weeks that an order has been placed and fails to be delivered despite enhanced before 12 additional shipping fee. Previous order was also missing items and damaged. Forget about this bunch - cheaper and more efficient options out there.”
“Next day delivery advertised
Order placed and paid for air conditioner on 10th May 2022. £320.
Toolstation claimed the order was on its way.
No delivery. Repeated emails unanswered.
Long wait to speak with customer service, who promised a call back. None received.
Order cancelled.
The worst online service I have ever experienced.”
“Absolute rubbish. Ordered some screws online, received text message to say they were ready to collect, turned up at Toolstation only to be told they were out of stock! How can this happen? Won't be able to trust Toolstation in future.”
“Placed order online for next day delivery,
Never arrived next day
Following I was told it would arrive, still no sign
5 days later still no parcel
Had to phone up again and was told to wait another day but I asked for a refund
Will not use again, rather go to screwfix
Order no.QWW983954495 if you want to look into it”
“Ordered product an hour before their next day delivery cut off but next day told it wasnt processed in time so had to make arrangements for next day. Their excuse 'it was a large item'. But website dosent differentiate size of product just says order by 6pm for next day. Customer service made it clear they couldnt care less. NEVER again, stear clear and use a professional company.”
