Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 701 Reviews

66 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“warning to all considering a toolstation trade account..DO NOT BOTHER. application process is a joke run by incompetant idiots. no communication start to finish, found out my account was open by accident. immediatly cancelled it..no way do i want these people having anything to do with my finances..stick to screwfix”

Helpful Report

Posted 2 years ago

“ordered and paid online, received a text to say the item was ready to collect. when I arrived I was told the didn't have the item available. I will not be using them again”

Helpful Report

Posted 2 years ago

“A staff member was eating his breakfast this morning when I came into the store in Paulton funniest thing I've seen in a while Is it that bad there they have to eat and drink while Serving 😆”

Helpful Report

Posted 2 years ago

“Thought I'd try the new Huntingdon store. Only thing they had in stock was staff with a "dont give a fcuk" attitude. I'll stick to Screwfix.”

Helpful Report

Posted 3 years ago

“Terrible customer service and no webchat even though they have it as a message on their helpline and send a text to connect to it.”

Helpful Report

Posted 3 years ago

“2nd time now within the space of a few weeks that an order has been placed and fails to be delivered despite enhanced before 12 additional shipping fee. Previous order was also missing items and damaged. Forget about this bunch - cheaper and more efficient options out there.”

Helpful Report

Posted 3 years ago

“Next day delivery advertised Order placed and paid for air conditioner on 10th May 2022. £320. Toolstation claimed the order was on its way. No delivery. Repeated emails unanswered. Long wait to speak with customer service, who promised a call back. None received. Order cancelled. The worst online service I have ever experienced.”

Helpful Report

Posted 3 years ago

“Absolute rubbish. Ordered some screws online, received text message to say they were ready to collect, turned up at Toolstation only to be told they were out of stock! How can this happen? Won't be able to trust Toolstation in future.”

Helpful Report

Posted 3 years ago

“Went into store Wednesday appalling service from Christine, bland, no greeting what can I say toolstation very poor”

Helpful Report

Posted 3 years ago

“Placed order online for next day delivery, Never arrived next day Following I was told it would arrive, still no sign 5 days later still no parcel Had to phone up again and was told to wait another day but I asked for a refund Will not use again, rather go to screwfix Order no.QWW983954495 if you want to look into it”

Helpful Report

Posted 3 years ago

“Ordered product an hour before their next day delivery cut off but next day told it wasnt processed in time so had to make arrangements for next day. Their excuse 'it was a large item'. But website dosent differentiate size of product just says order by 6pm for next day. Customer service made it clear they couldnt care less. NEVER again, stear clear and use a professional company.”

Helpful Report

Posted 3 years ago

“If I could give 0 starts I would. Made an online order which didn't go though with an error saying please try again, however money was debited yo card. No order number received or email received of confirmation. When going to store on Hall Road they said I had not got an order number so no purchase. Even though clearly my bank has been charged for an online purchase... I showed this and they said it must be pending, but no it has been spent and days later still not refunded. I contacted customer service who said that I need a order number to prove my purchase. I do not have this because my purchase was apparently voided and there was an error... but not enough of an error for you not to take my money and my bank has proof of this. After much emailing they have said thay have been having online websites issues and as I cannot prove that I made this purchase without an order number and I will have to contact my bank. Again I have no order number because your website had a malfunction. You have my money and I habe no items! I want my refund or my item. You are a big company! What is wrong with you?!”

Toolstation UK 1 star review on 23rd April 2022

Helpful Report

Posted 3 years ago

“I ordered 4 items, the first one was supposed to arrive on Saturday, but the courier delivered it to the wrong person, he didn't even leave a note with the address. I myself had to look for orders from my neighbors and call the courier and Toolstation. I had to go to pick up my order at the store. There were supposed to be two items. There was only one and I was ordered to go to the courier's office. The courier said the toolstation did not ship the second item at all. I had to cancel the radiator installation, the fine was £ 100. When the radiators were delivered and the plumber installed them, it turned out that they sent me cheaper and smaller radiators. Another attempt to deceive the customer! I could not postpone the installation in the schedule and once again pay fines and for delay in work on the renovation of the house. The brazen assistant from the toolstation said that I can come to the stationary store myself and replace the radiators with the ones I ordered. Shameless thieves have no respect for the client, time or money. I had to put on the radiators they sent because the old ones were already disconnected and I couldn't move the schedule of other works. This delayed the renovation of the flat for rent.! In addition, the plumber said that these radiators are too small to heat the room in winter and we will have to replace them anyway. Toolstation was so brilliant that it offered to pay for the difference in the cost of the radiators. They did not even mention the loss of the 15-year warranty. Apparently they felt no responsibility for it. They want to give me some pennies for 2 weeks of stress, paying penalties for canceling the installation, searching the whole area of my order and writing to them every day because with every item they sent there were problems! I would advise you to avoid these incompetent people”

Helpful Report

Posted 3 years ago

“I bought a brand-new drill from tool stations ebay site and it failed after 7 weeks and I now find they have a 30 day return limit. my only option is to ask einhall to repair it, but they seem to have a list of get outs as long as your arm. DO NOT BUY DRILLS ETC FROM TOOLSTATIONS EBAY SITE. they seem to think referring you to einhall is a satisfactory solution”

Helpful Report

Posted 3 years ago

“Toolststion, Placed an order online on the 4th March, just checked online today 10th March to see when the goods will be delivered only to find they apparently have been delivered?? But not delivered at my address only to find the goods were returned to tootstation damaged, no email saying advising this to me the costumer!! The company is an absolute joke, never buy form this company, Screwfix is a much better well managed larger company, toolststion think uts acceptable to keep you waiting on the phone 12 min to speak to a human.”

Helpful Report

Posted 3 years ago

“Tradesmen fobbed off, toolstation Bellshill is the worst culprit. Went in to pick up click and collect order, staff ignore line of proffesionals waiting to pick up orders, walk past us and they spent 15 mins on Joe public looking through catalogues and googling, happens a lot of time, no priority for there own fast service, never again, went to screwfix and served very quickly despite many more customers.”

Helpful Report

Posted 3 years ago

“Keep cancelling delivery. I would advise anyone to source an alternative company. All you get is fobbed off then an offer of vouchers against next purchase. My god after this do you think there will be a next time. As a tradesperson spending a lot of money with them. I hope they are content in losing future trade from me and all those that I am in a position to recommend companies to”

Helpful Report

Posted 3 years ago

“Placed an order then found out i had been charged by Paypal twice. Contacted Toolstation and they basically washed their hands of it and said i had to claim through my Bank. Terrible customer service and now have to fight to get my money back. Buyers beware”

Helpful Report

Posted 3 years ago

“unable to park only four parking spaces and two of those have vehicles there all the time alternative is to park on double yellow lines”

Helpful Report

Posted 3 years ago

“Only buy on line items not rare items just damp proof and addisive . Told be next.day then only half arrives when checked the other items will be with you today or next day Its suppost to next day NO its just says that unless you pay more then it will be . Cant collect from any stores in 20mile area . Cant get my money back as needed items that day (as it said it would be ) only to buy from another store . Customer service useless kept asking some one else for information who kept saying no or cant help you And make it worse it was my very 1st order you messed up my 1st order .like I'm going to buy off you again no chance ..”

Helpful Report

Posted 3 years ago

Toolstation UK is rated 3.7 based on 701 reviews