Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 701 Reviews

66 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish customer service impossible to geth through tells you called be answered in 15 mins 30 mins later still no answre same with chat line sit there no answer dont answer emails good are lost cannot get to speak to anyone hopeless so ring back later in day several times wait time now at least 30 mins before expect answer call just dont bother no interest in you as soonas took your money worst after sales ever will eb spekaing credit card company get money back.”

Helpful Report

Posted 4 years ago

“Customer Service was absolutely shocking in the Swinton, Wardley branch. My daughter and I went to the counter, with big smiles on our faces and Sam with pink hair came to us with NO smile whatsoever. I started to ask if you had something in stock and Sam interrupted me saying "NO, we don't sell that!". My daughter said "It's on your website", to which Sam replied "What's the part number?" We told her we didn't have it, but she said "Well I don't know anything; I'm just given a part number to find it!" We were so shocked with her attitude that we walked back out again. This could have been a fruitful relationship on your part but I definitely won't be returning.”

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Posted 4 years ago

“What a waste of space tool station are travelled 15mike to pick up goods that were “in stock” in Newport only to be told “we don’t keep them in stock you have to order Give me screwfix any day”

Helpful Report

Posted 4 years ago

“Absolutely useless at fulfilling orders placed with them. I'm having to look for an alternative supplier because Toolstation don't have any stock”

Helpful Report

Posted 4 years ago

“Website is terrible, you search for a specific item but the website takes you to a totally different items”

Helpful Report

Posted 4 years ago

“Very unhelpful customer services who didn't care what I said even after paying for my order that did not get delivered. They should take a leaf from screwfix who always have stock when you order unlike toolstation.”

Helpful Report

Posted 4 years ago

“Purchased a chainsaw and the starting toggle broke on the first day of use. Toolstation refused to take back, refund or exchange. Told me to call the manufacturer and they will arrange to pick it up. I refused to leave the shop until they sorted it. The pick up by the manufacture is more than a week away. I have had to purchase another chainsaw elsewhere in order to get work done. Toolstation customer service is non-existent and I am pretty sure they are breaking the law by refusing to exchange or refund. Do not purchase tools from this retailer if you want any backup support when they break. Reply from Toolstation 18 hours ago Good Afternoon, thank you for taking the time to provide us with your valued feedback. I’m sorry to hear that you feel that way about our customer service. Here at Toolstation, we pride ourselves on service and I am deeply apologetic to learn that we fell short on this occasion. I am not sure why they refused to exchange this for you, as you have a 1 years warranty with us and 30 days to return any unwanted items. You will only need to contact the supplier if it has gone over our 12 month warranty policy. Please contact us with your order reference number via any one of our Social Media channels (Facebook or Twitter), call us via our Contact Centre on 0330 333 3303 or connect with us on Webchat through our website; www.toolstation.com so we can resolve this issue for you. Thank you again for your feedback and please accept my further apologies for any inconvenience caused. Kind regards, River Did what they suggested above been online with them for over 1 hour so far and still not resolved. Avoid this company at all costs”

Helpful Report

Posted 4 years ago

“Can anyone tell me why stock levels are non existent. Not even got 25mm conduit and fittings unless I want to drive past 3 stores to purchase. We have a new store in town, nice staff, but, just no stock, this includes simple things like plasterboard screws in the past. If they want to compete, they need some stock.”

Helpful Report

Posted 4 years ago

“It's no wonder Amazon are taking business from everyone. When Toolstation say next day delivery and charge you extra they are lying. Do not stake your business on their promises.”

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Posted 4 years ago

“Despicable treatment of a female customer that they have yet to respond to.”

Helpful Report

Posted 4 years ago

“If your staff member is still working for you after the disgusting abuse he spat out at a woman shopper I will never shop with you again. I am still waiting for replies to my question via email, and social media. Does your silence mean you support his vile behaviour?”

Helpful Report

Posted 4 years ago

“Just watched that video . Disgusting treatment of a customer . You’ll never have my money but I’ll have the video at hand to show others .”

Helpful Report

Posted 4 years ago

“very poor service”

Helpful Report

Posted 4 years ago

“It was the utter contempt and the disgusting customer service provided by YOUR employee that was witnessed after a woman visited YOUR store, that I am reacting too. The level of offensive language and behaviour was truly abhorrent to witness. In an age were cancel culture is rampant against those who freely wish to express their views; this disgusting display from YOUR member of staff in HIS Customer facing position totally exhibited the exact detestable actions against which, such measures should be metered out against. I call for the immediate dismissal of this employee, that he be strictly, and concisely reprimanded on account of his indefensible outburst, and verbal assault on a member of the public, and customer of your store.”

Helpful Report

Posted 4 years ago

“Never using this company again their treatment of people with hidden disabilities is disgusting. I have a building company and will be sharing with all my associates”

Helpful Report

Posted 4 years ago

“Appalling conduct by male staff member harassing, victimising and verbally abusing a woman who is mask exempt. Disability Discrimination is unlawful. I think Roger is about to get a crash course in the Equality Act. The fact the company hasn't even made a public statement on this hate crime shows just how clueless they are about their statutory obligations.”

Helpful Report

Posted 4 years ago

“Staggeringly awful treatment of a lady shopper in your store! I just saw video footage of a male member of your staff in your Northampton branch directing obscene language, aggressive and de-humanizing abuse against her! Clearly abject fun and derision was made of her disability which is appalling, illegal and unacceptable. I will not be using your store, nor any others anywhere in the UK in future. All my friends will be appraised of this to avoid your shops. I hope the poor lady concerned recovers sufficiently to receive full apology and redress without reservation or delay from your company for her suffering at the hands of this criminal. He, (this foul mouthed aggressor) I would firmly trust, is no longer in your employ and will face just deserts at law!”

Helpful Report

Posted 4 years ago

“Wow just seen the video of your disgraceful foul mouthed staff memeber who verbally attacked a disabled woman who is exempt from wearing a face covering. I would be sacking this disgraceful employee and educate the rest of your staff on the LAW !!!!!!! Absolutely disgusting behaviour......”

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Posted 4 years ago

“I've just watched a video of a woman who is medically exempt, be verbally abused by a man at the Northampton store. Violating so many laws that I hope she takes legal action for discrimination. It's in the companies best interest to remove people in CUSTOMER SERVICE who cannot treat customers WITH SERVICE.”

Helpful Report

Posted 4 years ago

“Just seen the video on social media bang out of order.”

Helpful Report

Posted 4 years ago

Toolstation UK is rated 3.7 based on 701 reviews