“Placed an order for a couple of items, for delivery, one part turned up, nobody informed me that the other item wasn't coming. After 2 live chats saying they'll chase and call me with an update, then 3 phone calls later one and a half hour phone calls, the best they could do was refund me with a £10 'Good Will' gesture which I had to ask for!
Just checked my account, and all they have refunded me is the level set. Brilliant”
“Ordered some items from Hazel Grove and was served by Mike.
He was brilliant at explaining exactly how to use the items as I didn’t have a clue.
Mike was patient and his customer service was next level.
Punch bag bracket.”
“Ordered some staff from Norbury Toolstation, received sms that it is ready to collect, when coming to pick it up they are saying not in stock , sorry... happened so many times before, also once they called to inform that my order is out of stock, but they can not refund automatically and I have to spend my time to visit their store i order to get a refund. Disgusting service, never buy from that shop again”
“At Rotherham branch they are all very well mannered and very helpful. I would definitely say this company is faster and cheaper than screwfix. Over all I can buy anything from this shop and it’s never a problem if I need help finding products.”
“Beware of this company and their robbing behaviour!! I returned a few items as wrong size, as they didn’t have correct size in stock they had to order for delivery, I asked if there was a delivery charge and was told NO. It was all put through and not given a receipt due to the virus. On way home I realised I paid far too much for items so returned to store to clarify, only to be told I paid £5 delivery and gesture of good will I could have a credit. Next day I needed more items so used the credit towards all the new items plus more. I’ve tried now to return left over unused items to be told I can only have £6 back from £16 worth of items because of the £5 credit note. Effectively stealing £10. I have also been up on a daily basis wasting huge amounts of travel costs due to being told different things with rules changing each time I go. No it’s not a lot of money but it is to them if they do this to a lot of people. This in my book is nothing short of conning and theft.”
“Been trying to trace my order all week nothing. They put the wrong tracking number in, can't get a response from phone calls or emails and on social media just keep getting asked to DM my order number which I did days ago still no response! Go with screwfix less hassle contactable and faster delivery!”
“I must say that toolstation is the best always friendly helpful and they got the all what you need at the right price...
They stay open right through lock down too
Fully recommend them..”
“Have bought numerous items from Anniesland Glasgow store over last 2 months. The staff are excellent, very helpful, extremely polite and supportive with good advice. Well done !”
“I placed an order for tamperproof torx bits and informed they would be ready for collection in 10 minutes.
The best service and price I have ever had. rated as OUTSTANDING.
WELL DONE TO ALL.
THANK YOU JOHN”
“I ordered some LED bulbs from Toolstation for a partially sighted OAP I help, the idea being replacing some that she said had failed. Unfortunately when I went to change her bulbs those I ordered were "Warm White" not "Cool White" which she said were not bright enough to help her poor vision. I spoke with Katrina from your customer services and what a brilliant lady, she is a great ambassador for your company and she has sorted everything out, I seldom offer praise but this lady deserves it, she certainly went the extra mile, suggest you look after this lady she is valuable
Thank you Katrina!”
“Ordered yesterday, immediate text to say ready, collected this morning from Bourne, PE10. Staff were excellent, couldn’t have been more helpful. Thank you”
“Great service. Click and collect well organised. On arrival a staff member checks whether you’ve placed an order then directs you to where to stand to socially distance. I’ve placed 2 orders during the lockdown period and been really impressed both times.”
