Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.66

3.7 Rating 710 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a new shower & needed it next day it arrived the following morning very happy with speedy delivery & the product as got great deal works perfectly.”

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Posted 7 years ago

“good efficient service with good prices and choice of products”

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Posted 7 years ago

“Always helpful Always cheerful Always the best prices Not always the best knowledgeable people but they will go all out to help you.”

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Posted 6 years ago

“All products purchased were cheaper than competition. Would use again.”

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Posted 7 years ago

“We needed a replacement for our wheelbarrow wheel. Most companies only offer complete wheelbarrows, but Toolstation had the exact product in stock. We ordered late on Tuesday afternoon and it arrived at 9.30 the following morning. Well done Toolstation!”

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Posted 7 years ago

“What more can you say than great prices and service.”

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Posted 7 years ago

“always have what you need or will get it the next day”

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Posted 7 years ago

“Checked item in stock on line, went into store and came out with the item I wanted within 2 minutes. I wish all shopping could be this easy!”

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Posted 7 years ago

“Always very helpful at my local branch. I bought a exterior light which was great looking at a very competitive price. My electric cable wasnt long enough so they were more than happy to refund. Ive bought other items in the past and all have been good products”

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Posted 7 years ago

“My local DIY supplier. The best one, cannot be matched as to prices, everything always in stock.”

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Posted 7 years ago

“Excellent prices,first rate delivery always good service.”

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Posted 7 years ago

“Was very helpful showing me the best product for me I have started to use toolstation and not the other well known store due to better prices”

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Posted 7 years ago

“Always great service”

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Posted 7 years ago

“ToolStation have the same quality of products as a near by rival company, with the bonus of the prices being lower, plus the chance to take a free drink from the vending machine.”

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Posted 7 years ago

“GOOD SERVICE AT WISHAW”

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Posted 7 years ago

“Excellent as always.”

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Posted 7 years ago

“I just did on the previous page”

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Posted 7 years ago

“Good stock and unbelievable prices will definitely continue to use them”

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Posted 7 years ago

“Very quick service with stock checks available online. Products were well priced and good quality.”

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Posted 7 years ago

“delivery is free when you spend only £10.products are of good quality.”

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Posted 7 years ago

Toolstation UK is rated 3.7 based on 710 reviews