Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.66

3.7 Rating 710 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just placed an order for delivery. Amid the Coronavirus thing, Toolstation is the only website that's working at the moment. B&Q site is down, Wickes is shot, Screwfix is about to keel over. Haven't received the order yet obviously but credit to Toolstation for keeping their site working where others have failed.”

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Posted 5 years ago

“Went to GOSPORT Toolstation today amid the Covid 19 Pandemic for my click and collect electrical items to finish off a job for an eldery customer today. The system they employed for 'Social Distancing' was basic, simple and very effective. Goods were available as told in the text I was sent (to minimise the time I had to wait). After a brief ( and expected short wait) I was serves politely and safely. The staff were helpful and very courteous as always at this branch. The company and especially the staff deserve credit for working though and providing a service at these harrowing times.. WELL DONE YOU GUYS!!!”

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Posted 5 years ago

“Click and collect service at Barnsley branch, 1st class as always”

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Posted 5 years ago

“Aston toolstaion the best costumer service”

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Posted 5 years ago

“Placed a number of Click and Collects recently for pick-up at the Macclesfield Branch. Always ready for collection when I go to pick them up.”

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Posted 5 years ago

“I went into chippenham store today Martin and the staff where very helpful and friendly thank you”

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Posted 5 years ago

“I was surverd by Martin hewas very helpful and friendly”

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Posted 5 years ago

“It's always a good experience to buy tools from tool station Staff is very helpful. SUSAN WAS VERY HELPFULL TODAY IN GETTINFG MY STUGG I NEEDED From glasgow branch”

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Posted 5 years ago

“Sarah and Danyal, took there time in giving a pleasent sales and when returning items. Thanks for being patient and really helpful. Bal”

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Posted 5 years ago

“Excellent value for money as always”

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Posted 5 years ago

“Robyn and the rest of the staff at Gateshead branch is always very helpful, knowledgeable about the items they sell, always very friendly and efficient, highly recommend a visit 10/10!”

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Posted 5 years ago

“Excellent service at toolstation St. Helens . Good staff and good laugh over a cup of soup. Knowledgeable all staff get my thumbs up. Keep it going Claire, John, Amy , Pete”

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Posted 5 years ago

“Glad Toolstation have opened a branch in Retford. A well stocked branch with helpful courteous staff and keen prices.”

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Posted 6 years ago

“staff very helpful and plenty of knowledge on product range”

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Posted 6 years ago

“visited evesham branch was served by steve very helpful and very pleasant”

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Posted 6 years ago

“First class service nothing a bother”

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Posted 6 years ago

“I visited Toolstation Millbrook Southampton 20/8/19 to buy some sink fittings, i had the part numbers written down , the counter assistant (Harvey), was young ,very smart , polite, and smiling , very helpful in making sure the fittings were correct , also explained exchange service etc should they not fit ,we became" Buddys" , joke ! ,,quite a nice experience for a change , order number QGV175299572”

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Posted 6 years ago

“Great prices, huge range of products and fast delivery every time.”

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Posted 6 years ago

“I have had the most wonderful experience today at the Taunton store. I am disabled and was helped and treated with respect on both visits. I cannot praise the staff enough and recommend the to anyone. Thank you everyone that helped me with my purchase.”

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Posted 6 years ago

“Toolstation in Acton is fantastic Easy to get to for me. Than other tool stations Has products I want at a price I like. Helpful staff Fast service I am very happy”

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Posted 6 years ago

Toolstation UK is rated 3.7 based on 710 reviews