Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.66

3.7 Rating 710 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy service ,excellent staff at the newport branch will definitely recommend to friends and family through covid better than screwfix as got to wait a hour for click and collect at screwfix”

Helpful Report

Posted 5 years ago

“Used Sunderland branch twice lately. Due to the covid19 virus. The staff were at door and taking your online order. Found them very helpful and had no trouble Geting my orders. I'd like to thank staff under these uncertain times. We done.”

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Posted 5 years ago

“With this Covid lockdown like many others I have been doing various DIY jobs at home, one of the best things to come out of the lockdown is getting to know the staff at Toolstation Gillingham Kent. Kate the very good manageress has a great bunch there (Lexy, Rihanna, Rosa, Carol and the others i have not got to know s well) all lovely people, happy to help and are very helpful, with a big smile and a friendly chat even in these times. Much better staff than the miserable buggers who work at B and Q, also a hell of a lot cheaper, much quicker service and helpful is in their dictionary at Toolstation unlike the those B and Q. I believe a compliment where a compliment is due and Toolstation Gillingham staff you deserve many.”

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Posted 5 years ago

“I have visited Toolstation Leigh Lancs about 4 or 5 times during "lockdown" I have found the staff at this shop first class 10//10 Keep up with the good work.”

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Posted 5 years ago

“Brilliant service from all, would highly recommend toolstation. Will be visiting again very soon”

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Posted 5 years ago

“Excellent service, would highly recommend toolstation! Staff were very helpful and polite, well done guys 👍🏻”

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Posted 5 years ago

“ordered chain saw oil on line to collect from Bicester branch got there just as they were packing up no problem no fuss helpful as always cheers”

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Posted 5 years ago

“Placed 2 click and collect orders this morning 4/5/20 and I was quickly informed they were ready for collection. When I got there I was served by 2 really friendly, cheerful and helpful male members of staff. Brilliant!”

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Posted 5 years ago

“Ordered some paint from the Dagenham branch for collection today. Got their 6 minutes late due to traffic and the staff where just about to close that last shutter when I asked the staff members named Jodie & Gee if they could please help me as I’ve traveled from Avely to pick up the paint. They agreed and where very helpful to assist me. Helped me so I can complete my painting at home over the weekend. Really appreciate the act of kindness, god bless you both and your family’s .🙏”

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Posted 5 years ago

“Dartford branch were very helpful”

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Posted 5 years ago

“Leeds roundhay road . Quick effiecient service very polite and gd quality product cheaper than other local of same very happy”

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Posted 5 years ago

“Very helpful staff and good value for money and always got a good choice from stok”

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Posted 5 years ago

“Have used Cowley branch in Oxford for years & am pleased that they are still able to operate during these testing times. Like the NHS, supermarkets and delivery drivers, Toolstation are helping to keep me supplied to enable me to carry on working. The staff are all friendly and I appreciate that they are working hard for the click & collect service to work efficiently. Maybe Toolstation will continue to use this system only in the future.”

Helpful Report

Posted 5 years ago

“I have been going to Toolstation in Gillingham nearly every day since this lock down started. As mad as it sounds it is usually the highlight of my day, I have go to know the great staff who work there, led by Kate the manageress there is Lexy, Trish, Rosa, Carol that I have met, all with a great sense of humour and up for a chat. I don't know if Toolstation head office have told them to put on a smiley face and cheer the customers up or they are just that way. It sure works for me going there and the other customers in the queue all get the same service and react the same as I do with a big smile after getting their bits and pieces. Thank you Toolstation, Kate and your staff, keep up the great service at the best place for all the stuff I ever need apart from food. Steve”

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Posted 5 years ago

“Staff very helpful good service”

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Posted 5 years ago

“Ordered via click and collect for Inverness branch and unfortunately item was out of stock however got a pleasant call from them updating me and offering me an alternative product. Great customer service!”

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Posted 5 years ago

“Lovely greeting from the young lady in car park though these bad times it’s nice to see high sprites from the staff at Darlington toolstation”

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Posted 5 years ago

“Great team at Darlington toolstation”

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Posted 5 years ago

“Toolstation Cwmbran Wales excellent service, used click and collect due to Covid restrictions all worked well, goods ready for collection, very helpful staff”

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Posted 5 years ago

“Easy ordering and free delivery for purchases of £10 or more.”

Helpful Report

Posted 5 years ago

Toolstation UK is rated 3.7 based on 710 reviews