“I visited Cinderford Branch of Tool station
Naomi greeted me with a smile and all my goods packed neatly into a box, no waiting no fuss, always very efficient
She has a great memory and always remembers my name, great customer service”
“Went to the new store in market harborough, what excellent service. The sales staff sent time to advise me and find the correct product.
Will definitely use them again”
“Customer service is exceptional. A gentleman by the name of Richard at the South Woodford Branch is amazing. Friendly, polite, efficient and very helpful. an asset to Toolstation and just the type of person that any Organisation would want to represent them. I went there 2 days in a row to collect some items. the third time was a few days later and Richard had my order ready on the counter before i approached the counter. He must have a good memory, exceptional attention to detail and has a general helpful nature about him. The lady that works with him at the front most of the time is not so helpful or friendly. More like Jackal and Hyde working together at the front desk.”
“I often go into the Shirley Solihull branch . I must say all the staff have been very helpful. I dont often write a review but I would like ti mention a young lady at the branch called Sophie . Nothing ever seems too much bother for her . Well done on your customer service today . She was professional helpful .”
“I'm a regular at Toolstation, Birkenhead branch in particular, always a friendly atmosphere in store and welcoming staff who are always happy to help if there's something you can't find or you have a problem with a previous purchase.
Well done team...!! Keep up the good work.”
“Ross on Wye branch. Excellent COVID-19 safety control. Staff efficient, courteous and cheerful. This store is a lifeline for local DIY and trade needs. And you can buy over the counter (at the porch!) as well as click and collect.”
“I am very happy with anything I have bought from Toolstation - however I had to return an unwanted mouse repeller this week.
I was served with a smile by John in Tonbridge and in minutes was refunded.
I wish all salespeople were as amiable as he was - thank you Toolstation.”
“I am very happy with anything I have bought from Toolstation - however I had to return an unwanted mouse repeller this week.
I was served with a smile by John in Tonbridge and in minutes was refunded.
I wish all salespeople were as amiable as he was - thank you Toolstation.”
“Toolstation Sleaford Lincs. Staff always very helpful and since recently opening feel like I need to go almost on a daily bases. Lucky for me it is very conveniently located.”
“This company time after time out prices and performs the competition, the staff are helpful and during the Covid 19 pandemic they have exceded all expectations.
Stock levels are good in all branches, of which I use several on an almost daily basis.”
“Because of Covid 19 Plus all the great weather in May I have like others spending time in the garden. So I have been after a small sprinkler, Hozelock plus round garden sprinkler fitted the job with good reviews, but they were like gold dust, so I ended up using a hose reel however I was on the lookout for one and Sleaford TS got some in plus my hose pipe split after many years of good use and they also had the one I wanted which was also the only TS that did in my local area (Lincoln) so of to Sleaford to collect my Click and Collect. Thanks Sleaford for the easy pick up”
“Needed 4 nine inch angle grinder metal cutting disks today for my brother in laws machine; major metal fence removal project on the go! I hadn’t used Toolstation before but as all the usual stores that I use (Screwfix, Homebase, etc) didn’t have any I dropped in to the Sleaford store. Very helpful staff found the disk that I needed, which I bought, and although they had only one in store, they gave me the catalogue and advised me to check the on line site to see if any of their other local stores had 3 more. Subsequently I registered on line and found that the Newark store had 3. Ordered click and collect which was very easy to do, drove over to Newark and collected the 3 disks; job done. Bottom line is that the excellent customer service in Sleaford prompted me to look further at purchasing from Toolstation; well done Sleaford Toolstation, I will certainly use you again for my DIY kit needs.”
