Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.66

3.7 Rating 710 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jhon is fantastic,”

Helpful Report

Posted 5 years ago

“Very good service. Sutton branch.”

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Posted 5 years ago

“Great service as always when I arrived for click and collect at the prestwich branch the item I ordered was out of stock but Gloria and Amanda were more than helpful finding a similar more expensive product but gave me it at the same price which saved me time and effort of going elsewhere Great to have helpful staff who have good knowledge of the stock they are selling”

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Posted 5 years ago

“So happy toolstation has come to Fleetwood as we live in cleveleys and have had to use Another more expensive (not as good quality) company rather than drive to the nearest one. Excellent service and friendly welcome from the lady behind the till and screen - covid 19 safety features in place and we felt very very safe. We purchased rubble sacks which were a really good price, cheaper than amazon and the quality is brilliant. We’ve lifted a tiled floor and wanted to put the rubbish safely away until it can be disposed of and these were strong enough for the job. Also bought bin bags which are so thick nothing is going to split them. Great job toolstation brilliant service, brilliant product and brilliant price.”

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Posted 5 years ago

“I rang at bank holiday weekend and was dealt with excellently. The lady was extremely helpful and sorted out my first order with very efficiently. The price was excellent and was delivered on the day agreed.”

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Posted 5 years ago

“sutton in ashfield store. excellent service nothing a problem and always a smiling face unlike mansfield store. will use again and again”

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Posted 5 years ago

“Popped in toolstation in Beckenham was served by waldon absolutely a gentleman always welcoming and friendly knowledgeable service given”

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Posted 5 years ago

“I found tool station in St Austell were very helpful, and a pleasant manner from all the staff.”

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Posted 5 years ago

“Merthyr branch always willing to help just visited as they were putting shutters down and opened back just to serve me always friendly and really helpful”

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Posted 5 years ago

“All through covid, toolstation have had the goods. We usually use another well known supplier (they are usually side by side), but toolstation has consistently had goods that the other didn't have. Their website is easier to use as well, because it shows clearly whats is and isn't in stock, and at which branch you can pick up. Well done toolstation. We're converted!”

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Posted 5 years ago

“Brilliant service and friendly too. Now the store is open and we can enter, it is nice to get some normality back. Staff are happy to see customers back and nothing is too much trouble for them. 100% dedication from staff to customers. Yet again,served by Mandy and she is full of energy and enthusiasm. Will definitely be back for more products. Keep up the great work Chesterfield!”

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Posted 5 years ago

“Adam :) Thanks for fixing my problem with little stubborn screws. Most helpful and polite.”

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Posted 5 years ago

“staff always happy to help, great service, excellent prices, easy returns and refunds better prices than the competitor. always will use toolstation before any other”

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Posted 5 years ago

“Click and collect at Wellingborough branch was brilliant. Ready in 2 minutes *****”

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Posted 5 years ago

“been using the toolstation branch at purley way croydon for some time and l can honestly say that l have always found all the staff , thats the guys and the girls , to be both knowledgeable and efficient giving what l can only describe as excellent service .”

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Posted 5 years ago

“I really recommend Toolstation's click & collect service especially during these Covid19 restrictions. My order was ready to collect within a couple of hours and it was an effortless and safe way to collect. Their prices are far below those of DIY chains and the quality is good.”

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Posted 5 years ago

“Ordered multiple tools and kit all delivered two days later with zero delivery charge.”

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Posted 5 years ago

“very helpful in finding what i needed and just good service”

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Posted 5 years ago

“Hi, I can always recommend Toolstation for great service and advice. Ste at the Trafford Park branch is very helpful and knowledgeable and offers great advice. John C.”

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Posted 5 years ago

“Great service from James at Anniesland. Couldn't access my order number but it wasn't a problem. Thank you”

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Posted 5 years ago

Toolstation UK is rated 3.7 based on 710 reviews