Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 699 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Toolstation UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent staff and customer service at wednesfield branch...a pleasure to be served by smiling staff....cheers!!”

Helpful Report

Posted 4 years ago

“Fare prices good service”

Helpful Report

Posted 4 years ago

“Leigh Greater Manchester branch review. Called today and was a little apprehensive due to covid restrictions and a small order (I am not trade ) yet I was immediately at ease with a friendly pair of young ladies who where professional yet attentive to my needs I think one of the ladies was called Alechia. Take a leaf out of her book on how to give great customer service. I will definitely return again so thankyou both.”

Helpful Report

Posted 4 years ago

“Bought some good on 5th november from portrack, Stockton-On-Tees on Tees branch, without preorder. Really first class service.... Rachel was so pleasant, helpful and professional. Just very well done!”

Helpful Report

Posted 4 years ago

“Went into new tool station today and Steve on desk was obliging and helpful in getting me the products I required. It is a new DIY store to Louth and I’m sure will be a good addition and wish it success. Thank you”

Helpful Report

Posted 4 years ago

“Toolstation Seacroft Leeds gave excellent service all items in stock ready to pick up within the hour. Products excellent value compared with other outlets.”

Helpful Report

Posted 4 years ago

“Very happy with service at toolstation peckham from selina Benzo”

Helpful Report

Posted 4 years ago

“Always wanted a decent drill. Stowmarket's new Toolstation provided the goods at a great price. Very convenient for me. Great service. Covid procedures are reassuring. I'll be back!”

Helpful Report

Posted 4 years ago

“Called in to Toolstation at the top end of Lincoln and when the product we ordered was out of stock, the manager, Pat searched to find it at other stores. When that failed he looked at the same product individually and then reduced the price lower than the one we originally requested! Happy all round! Toolstation still got their sale and we got the same product that we wanted without having to shop elsewhere and pay higher prices. Great friendly Customer service at the Bishops Rd store in Lincoln.”

Helpful Report

Posted 4 years ago

“Always competitively priced. Excellent range and website easy to navigate. Delivery really good value and even in COVID times click and collect safe and well managed.”

Helpful Report

Posted 4 years ago

“easily changed a faulty piece part”

Helpful Report

Posted 4 years ago

“Called at Swansea enterprise park branch today to pick up an order and I must say I found the two employees very helpful and knowledgeable. Their names were Brent and Jon 5 stars 🌟👍”

Helpful Report

Posted 4 years ago

“What a polite young lady ,she helped me choose the correct paintbrushes that I required and this isn't the first time she had advised me. Sophie you are brill .”

Helpful Report

Posted 4 years ago

“excellent exceptional service I received at toolstation Bridgend from Ryan .what a credit to you. Had an issue and he sorted it out in a professional manner. Thanks very much”

Helpful Report

Posted 4 years ago

“Good products available at affordable prices as well as Good customer service”

Helpful Report

Posted 4 years ago

“Went to Screwfix for box of small screws. Didn't know size or gauge so pointless to use catalogue. Asked member of staff there if the could help me identify and purchase screws. Advised I need to fill in slip, identify code and submit to counter. I told staff I would have to take catalogue away and ask a friend to identify goods....Staff said I needed to bring catalogue back to shop on my return(????). Went to Toolstation with sample of screws needed and advised Toolstation of my difficulty in identifying screws needed. Really helpful staff member measured screws (he knew gauge) and promptly went to stock, returning with box of screws for 91pence. Excellent service from Birkenhead shop, I told him of my difficulties in Screwfix and he said " happy to help, it's what we do!!!". Great service and customer relations 👍👍😊”

Helpful Report

Posted 4 years ago

“Toolstation in Newton Abbot a lady called Mary was extremely helpful in finding my Son the right Overalls for College. They fit him just right thanks very much for the help.”

Helpful Report

Posted 4 years ago

“Jhon is fantastic,”

Helpful Report

Posted 4 years ago

“Very good service. Sutton branch.”

Helpful Report

Posted 4 years ago

“Great service as always when I arrived for click and collect at the prestwich branch the item I ordered was out of stock but Gloria and Amanda were more than helpful finding a similar more expensive product but gave me it at the same price which saved me time and effort of going elsewhere Great to have helpful staff who have good knowledge of the stock they are selling”

Helpful Report

Posted 4 years ago

Toolstation UK is rated 3.7 based on 699 reviews