Toolstation UK Reviews

"It\u2019s no good going in there for a look you\u2019ve gotta buy something. I\u2019ve been shopping there for 14 years I have a trade account there I spend thousands of pounds every year the particular day I got the ticket I didn\u2019t buy anything so I can\u2019t get out of the ticket. They didn\u2019t have the stock of what I wanted and now I\u2019m having to pay a fine or \u00a3100."

"I ordered two products online, but one of the items was canceled. \r\nI requested to cancel the entire order, but was told it was not possible.\r\n Instead, I was informed that if I refuse the delivery when it arrives, a refund would be issued. \r\nHowever, even though I refused the delivery, the delivery fee was still charged.\r\n I am dissatisfied with the fact that Toolstation amend my order without asking and the promised full refund upon cancellation was not honored. Due to these issues, I would not use the service again."

"I ordered two products online, but one of the items was canceled. \r\nI requested to cancel the entire order, but was told it was not possible.\r\n Instead, I was informed that if I refuse the delivery when it arrives, a refund would be issued. \r\nHowever, even though I refused the delivery, the delivery fee was still charged.\r\n I am dissatisfied with the fact that Toolstation amend my order without asking and the promised full refund upon cancellation was not honored. Due to these issues, I would not use the service again."

"I ordered two products online, but one of the items was canceled. \r\nI requested to cancel the entire order, but was told it was not possible.\r\n Instead, I was informed that if I refuse the delivery when it arrives, a refund would be issued. \r\nHowever, even though I refused the delivery, the delivery fee was still charged.\r\n I am dissatisfied with the fact that Toolstation amend my order without asking and the promised full refund upon cancellation was not honored. Due to these issues, I would not use the service again."

"Beware Toolstation policies on returns - I recently purchased an Einhell Water Pump to help with my home flooding. I plugged it in and it is defective - only feebly working intermittently. Now I see that it is NON-REFUNDABLE once used. My issue is that a customer cannot tell if the product is faulty UNLESS they use it. So I have lost my money, and all faith in Toolstation.\r\nVERY POOR. BUYERS BEWARE"

"Please DO NOT Purchase any Ximax Radiators from Toolstation.\r\nsince buying a Ximax radiator it is not heating our room as we thought it should. it\u2019s not fit for the purpose it was intended. \r\nwe contacted Toolstation and Ximax there just putting it done to the fitting, Which it is NOT. \r\nWe have done research on line and a lot of people have had the same issues. Aslo not got anywhere with Toolstation or Ximax. \r\nToolstation and Ximax will not refund our money. \r\nIt\u2019s robbery the money they\u2019re charging for goods that are unsatisfactory.\r\nPLEASE BE WARNED DO NOT PURCHASE XIMAX RADIATORS FROM TOOLSTATION YOU WILL BE THROWING MONEY FOWN THE DRAIN. The cost of the radiator purchased was \u00a3356.00 \r\n\r\nOxford Duo Designer Radiator"

"Great in store, website terrible\r\nOnce in store these guys are great, super helpful whenever possible. Well priced to be competitive with SF. Parking at Montrose branch in anything bigger than an estate car isn't the easiest but rarely a huge issue. The main problem and reason for 1* however, is the website, it's unusable for me 95% of the time \"502 Bad Gateway\" I reported this to them a year ago, spent ages going back and forth with their IT and have seen many others experience the same issue. They tried the usual clear cache look at browser settings, change browser and nothing works. Occasionally I can use the site through my phone but as soon as I sign in it locks me out on 502 bad gateway, regardless of browser. So I often find myself ordering elsewhere. I had originally placed a review on Trust Pilot giving them 3* as a \"verified review\" however, it would appear ToolStation have asked for the review to be removed and if Trust Pilot feel the need to censor verified and accurate reviews because a company asks them to remove it rather than addressing the root cause of the problem in the review the 1 star is more than fair.\r\n\r\nIn addition, recently when trying to place an order on the phone, explaining the issue to them, I was advised they couldn't process the order over the phone and I should go online to place the order..."