Wallis Reviews

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

Questions

Metrics

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Wallis take to deliver?

Helpful Report

(1 month ago)

Wallis normally delivers within 5 Days.

Helpful Report

(1 month ago)

37.50%

Industry Average

“ Ordered made on 24/3 and expected delivery 7/4 which has not arrived. Three emails sent and no response. Shocking customer services. I'm also sorry I didn't see Wallis had changed ownership, I would definitely not have placed my order as I am now out of pocket. ”

- Ash

“ I ordered 6 items of clothing. 3 has arrived in a very poor state (which all are no good as too big and need to be returned) On my account it states that all have been despatched. No delivery/returns label enclosed. I’ve sent at least 4 emails with no response whatsoever. I have no way of returning the items received and have been stung for the 3 not received. Very angry and upset ”

- Brenda

“ Absolutely disgusting, ordered boots and nothing for two weeks. Given delivery date then received emailed stating the purchase had gone to the wrong courier with another delivery date. Still nothing recieved, when check tracking, nothing, no delivery date, no up to date information, when emailed no reply, ignored. Going to trading standards. Order and paid on 12th January it's now the 22nd January and nothing. ”

- Anonymous

Wallis Reviews

Delivery - Slow