Wallis Reviews

1.7 Rating 201 Reviews

16 %

of reviewers recommend Wallis

Company Reviews

Questions

Metrics

1.7

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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How quickly does Wallis resolve customer queries?

Helpful Report

(4 days ago)

Greater than 52% of reviewers feedback is Wallis takes over a week to resolve customer queries.

Helpful Report

(4 days ago)

50.00%

Industry Average

“ I got in touch with Evri and also sent an email to Wallis customer service, Evri called me quite quickly and sent me an e-mail to forward to Wallis, no reaction, I did sent several e-mails and finally had a reply telling me I should ask my family if anybody had the parcel and look outside etc. ”

- Lillian

“ I will not be purchasing from them ever again. I have sent it back jumper 22/12/22 after 6 emails to customer service I have received refund £6.00 less than I paid for. ”

- Disappointed customer

“ I am waiting to receive my refund since mid December, I contacted the customer service many times, they blame bank, absolutely disappointed, I spend above £80, and I don’t know if I can get my money back. Please be careful with this company, Wallis used to be great in the past, I wouldn’t buy anything from them again ”

- Anonymous

Wallis Reviews

Customer Service - Average