Wallis Reviews

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

Questions

Metrics

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Wallis resolve customer queries?

Helpful Report

(1 month ago)

Greater than 50% of reviewers feedback is Wallis takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ One item of ren received.. enlivened by Evri my account says order delivered ..absolutely no way of getting help with tjis . I'm £250 out of pocket..my advice don't shop online with them until they improve their courier and customer service !! ”

- Nicola Northamptonshire

“ Wish I could give a zero rating. Wallis used to be good quality but now the material is really thin and made of cheap material. I ordered a top on 22nd November by next day delivery and have still not received it. Customer service is non existent. Just keep receiving emails asking me to wait “a bit longer” - no offer of refund. Avoid this company ”

- Linda Walker

“ why is it so difficult to return an item? why is there no phone number available to speak to someone I can't generate a return label shocking service .never again ”

- Anonymous

Wallis Reviews

Customer Service - Average