Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,104 Reviews

22 %

of reviewers recommend Walmart

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Metrics

1.9

Based on 1,104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I purchased a mini fridge that was discounted. The box was taped shut so I could not look at it. A sticker was on it that stated "minor flaws". Minor flaws are fine, such as a dents, scratches, discolored. I drove home. This was not my local Walmart so it was further. I open it and the first thing I notice is it is missing the shelf. Then I tried to close it and the door tilts so it would not close. Minor flaws does not mean broken. I went to the Walmart near me without the receipt. A gift card for the value would have been suitable. They refused to take it because the bar code had a black line through it. There was another bar code on the box that worked. I went home and got the receipt. I went back and they still refused to take it back and told me to go back to the original store. With the receipt they would not take it. Missing parts and broken they would not take it. I tried to return it the same day it was purchased. I am disappointed in the customer service. I have always been told you can return to any Walmart with a receipt and since it was not a close distance, accommodations could have been made. I would like to mail this back to you if that is what I have to do. Please provide instructions or have the local Flowood MS store take it back”

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Posted 4 years ago

“OMG! Walmart is going downhill so fast. I just placed an online order. They will deliver half and I have to drive an hour to pick up the other half. If I have to go to the store I would just pick it all up. I call the 800 number , the first ding dong hangs up, on accident. The second lady tells me I have to order something else in order to have it delivered. Its cat food. I will just pick it up at Market Basket. I buy EVERYTHING there. I'm so done! THUMBS DOWN!!!”

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Posted 4 years ago

“If I could give less than one star I would. How I have been treated during this pandemic has been the last straw. Late spring time during pandemic I bought items not knowing they wouldn't be taking them back as returns if they didn't fit. I didn't see any signs saying so and no one at the register said anything. Had I known I would have waited to buy the items. The very next day when I went to return them the lady behind the counter said, "We will not be taking any clothes items back while the pandemic is going on." Well that made it sound like it was going to be a very long time. I waited a few months or so and still the pandemic didn't end. So many trips to Walmart later I finally got curious. I went to the return desk and asked how long it would be before they would start taking items back. The lady looked at me and talked back to me in a way I didn't like. She said that happened a long time ago, shortly after I bought the items. We will not take any old items back anymore. I was shocked and upset. I didn't see any signs, which they only put up small ones by the return counter, which I don't pass by normally. Between the way she and the previous return counter lady talked to me and the money tied up in what I bought I got mad. I walked out and cried. With all the additional things going on I just can't go to Walmart anymore. I am done. Never again will I shop there. I don't feel walmart treats its customers well. They didn't seem very transparent during these hard times.”

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Posted 4 years ago

“Is Walmart in Kernersville, NC price gouging? These gloves before the pandemic were $6.47 and now they are $12.12. I have been purchasing this item for the past 4 years because I cannot use latex gloves so I know how much they should cost. Ridiculous!”

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Posted 4 years ago

“Beware of Walmart marketplace sellers. I ordered a Power Ranger Legacy Series Titanus action figure through one of Walmart's marketplace sellers called A-Mason Flash. They sent me the cheap replica Titanus Soul of Chogokin. These are collectibles and collectors know the difference. This was clearly false advertising! It clearly said Legacy Series and the product description went on to say that this figure went with your other Legacy Series figures. These collectibles are not cheap and I never would have ordered anything other than the Legacy Series. I emailed this marketplace seller and never heard back from them. They are scammers!! Be very careful with these sellers. Walmart, however, is working with me on a return. We'll see if that goes well.”

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Posted 4 years ago

“I think Walmart stores are are the best. I did however come upon one that I am NOT impressed with. The address is 6145 N. 35th Ave Phoenix AZ. I was looking for a bike and I found the one I wanted but the Walmart I usually go to did not have it. The only store that had it was at 35th Ave. I have never been at this store until 1/27/21. The store is huge and nice open isles. I walked up tp the greeter, WHO WAS WEARING HIS MASK BELOW HIS NOSE, where the bikes were. On my way there I seen 2 more employees who were waring their mask below their noses. I also observed 3 customers the same way and one 1 wearing his mask around his neck. The bikes were there but prices not marked an information on them hard to find if at all. My final rant is this. I found the bike I was looking for but I will never step into that store again. My safety seems to be no concern to them and the bicycle department head needs a lesson on how to display a product. I am sure other customers have observed the same short comings that I have. Thank You Dan”

Helpful Report

Posted 4 years ago

“We ordered a grill on sale around Thanksgiving, it was delivered by FedEx on December 14, 2020. It arrived severely damaged. I contacted Walmart and they made arrangements for a company to pick it up. We had to load the grill and all the pieces on a pallet and we secured it with our own straps. It was picked up December 18, 2020. I had asked that we get proof of pickup, which we never did. When I originally called to return it, I asked if it could be exchanged for a new one and was told yes. So we waited. I contacted the chat Walmart contact and was told the exchange was in process and I would get an email when the replacement grill was shipped. Today, January 25, 2021 I called customer service and was told we haven't even been refunded our money yet for returning the damaged grill. I was also told that there is no exchange coming and if I want to order another grill and get the same price, I would need to order it and then call customer support to get the price adjusted. I asked if we could just pick one up at a store and get the sale price and I was told no, if we pick it up from a store we would pay full price. I'm very disappointed as we were told by 2 "chat" customer service people that the exchange was in process. Then to find out that it's not and we haven't even been refunded our money? It's not easy to contact customer support in the first place. We just want a new grill that is not damaged, and for the sale price we ordered it at. Sadly, we will have to shop elsewhere for a new grill now.”

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Posted 4 years ago

“Yes bad experience, been waiting for a refund since January 14 2021”

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Posted 4 years ago

“I ordered a product on a boxing day sale. After 3 weeks i had already been charged on my Visa and the product had not yet arrived. I called the carrier and the parcel had not been sent out from Walmart. I then called Walmart and they said they will check with the delivery company. The issue was escalated and said I would be contacted within 3-5 days on where the product was. After the 5th day I called back and still no resolution. The customer service representative said I can order the exact same product again online at the same price I paid back 4 weeks ago on sale. I said thank you and ask them to email me the information so I have a record of the offer. They refused to email me the offer. I was then transferred to a supervisor who said they could not email me the offer. I I wanted the offer I had to re-order the exact same product again on line and they would honor the original price. I had to be done instantly as the offer would expire. After about 1 hour and 45 minutes I placed the order on line and they adjusted the price. Problem was that I was still being charged the tax on the regular price. They only offered a credit on the price difference. I asked why i am paying more for the exact same product I ordered 4 weeks ago that you have not delivered to me yet. The supervisor then tried to give me a math lessen as if I was stupid. This has been the worst experience ever dealing with an online purchase.”

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Posted 4 years ago

“My Macclenny, Florida, store has the best employees. This in the produce department the young working took time to help me find an item I wanted. In the garden center a man was quick to help me look for spring annual plants. Along with your door greeter when coming and going from the. Your cashiers are alway pleasant. Sure makes me want to shop again at this store. I hope your staff will here that your customers love them”

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Posted 4 years ago

“NEVER AGAIN!!! I bought a $129 battery at the store 6304 N 99th, Omaha, 15 months ago. Now dead for third time. It has a 3 year warranty but they say it can be charged up even tho I’ve fully charged it up with my large 12 volt charger 3 times. I’m not going to leave my wife stranded again with a dead battery. All I want is a prorated price for a different battery. I’m not asking for new battery free. I was shocked that even manager Kim said no. All the money I’ve spent there over the years. NEVER AGAIN!”

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Posted 4 years ago

“The Walmart in Payson, Az., clearly has mask requirements posted at its entries, but approximately 10% of shoppers were not wearing them. The Payson Walmart has many such negative reviews of shoppers not adhering to the wearing of masks posted at its entrances. When I asked an employee about this I was told everyone was supposed to be wearing masks but employees aren’t allowed to enforce this “requirement.” Then why post it? Is that how Walmart handles posted policies? Just post the policies but don’t enforce them? It appears Walmart is only interested in their bottom line. Well, I know it won’t make a dent in Walmart’s bottom line, but today I left a shopping cart full of groceries in the Payson store and I won’t be returning. I hope Walmart customers nationwide will begin doing the same. BTW - before I get labeled a left-wing liberal, my voting record speaks for itself. I’ve voted Republican all my life, including this last election. So my politics have nothing to do with my views regarding masks. I just don’t choose to patronize a place that says one thing but does another. Makes me wonder what else I being told about Walmart products that maybe aren’t true.”

Helpful Report

Posted 4 years ago

“I ordered 2 children's toys that cost $101.20. They were due 12/28. Was sent 2-$12.00 cheap toy substitutes with no explanation in early december. The original games were never sent, and after a phone call where I asked WalMart Customer Service twice if I had to send the cheap toys back they told me no I did not have to. I was now getting emails from Prinicity who told me they "were sorry the item did not come out as expected". As if I got the correct item in the first place. Then they told me if I returned my items I would get the same item sent out as they first sent me. I don't want a repeat of the order I was sent. After a month and a half I am now waiting to see who calls me back from Prinicity!! NEVER do business with these people.”

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Posted 4 years ago

“WalMart Pickup is TERRIBLE!!!! I don't have a car right now so I placed an order and the website said 95% of the order they didn't have the items ... My neighbor took me to the very same WalMart the very same day and I found all but one item!!!!! How does the web site figure out what the store is out of? It obviously does NOT work!!!!! And if it is a person - can we say LAZY?!?!?!?! BAD EXPERIENCE WITH ORDERING WALMART PICKUP!!!!!”

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Posted 4 years ago

“I ordered 2 Xbox series x. New for $499. Each. Total for 2 $1054.98 I received 1 Xbox 1 refurbished 1 Xbox 360 refurbished. Wow wtf. What kind of scams are they pulling. Customer service was like sorry you can return them. And they tried to reach there reseller to find out what happened but they were unreachable. Very poor customer service”

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Posted 4 years ago

“Wal-Mart Store 360 Harbison Blvd Columbia, SC 29212 - I am not sure what has happened at this store, but their service has improved 110%. I have noticed that this store looks much cleaner and more organized inside. The grocery pick-up has improved 100%. I honestly think it's because of the new store assistant manager, Kaveen (I glanced at his name tag/can't remember the correct spelling). I began noticing these changes once he arrived at this store. This guy actually goes above and beyond what I am sure he has been asked to do. He speaks to customers inside the store and assures that when you use the grocery pick-up that you have everything that you ordered. I watched him load up 4 different cars at one time...in the freezing cold and he was very pleasant while doing it. He is very respectful and kind. I think this guy is doing GREAT things at this Wal-Mart. There is so much more that I could write about the changes that I have seen, but I'll leave it at this for now. Kaveen is awesome and you should be proud to have him working at your store. Clearly, 5 stars is not enough for the changes I have seen in this store since the Assistant Manager, Kaveen arrived.”

Helpful Report

Posted 4 years ago

“I have no problem with Walmart. I have a problem with the Walmart protection plan extended warranty from Square Trade purchase option for electronics. If you purchase the 3 year or 4 year extended warranty from Square Trade, you will probably, like I did, end up not only losing money, but losing your device, as well. I bought the protection plan for a PSVR bundle. A little over a year later, one of the plastic lenses fell out of the headset. I probably could have glued it back on myself, but I had the Square Trade insurance (they're an Allstate company), and I thought it would be better to file a claim on it. I thought that a "professional" would be able to repair it better than I could, or they would replace or refund the headset. The saga of headaches I went through with them (long, long, long story short) left me minus, not just the headset, but the entire PSVR bundle. Instead of refunding my money, they sent me a Walmart gift card for the original price I paid over a year ago. Now, I will have to purchase a new bundle altogether which, a year later from the original purchase, costs one-hundred and seventy-two (or more!) dollars than the amount refunded. Now, I have no PSVR, and I don't even have enough money to buy another one! I do, however, have two-hundred and ninety-ninety-nine dollars to spend at Walmart on clothes, hard-ware, groceries, etc., but those are not what I purchase the extended warranty for. Point of this story? Don't waste the extra money for the extended warranty from Square Trade on electronics. If it breaks, just order the parts you need from the manufacturer, and repair it yourself. If you can't repair it yourself, just go ahead and buy a new one; because if you try to depend on Square Trade to repair or replace it, you're probably going to end up - - two or three months, and multiple headaches later - - having to buy a new one anyway (and probably for a higher price!).”

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Posted 4 years ago

“RATING = 1 HAVE MADE 8-10 CALLS TO THE 800 CUSTOMER SERVICE REGARDING THE FAILURE OF MANY/MOST OF THE EMPLOYEES TO WEAR A MASK FOR COVID, AND TO WEAR IT PROPERLY. THE LATEST INCIDENT INVOLVED A STORE EMPLOYEE IN THE AUTO SECTION: HIS PICTURE IN THE AUTO DEPT. IDENTIFIED HIM AS "C. J". - A SUPERVISOR IN THAT DEPT. RECENTLY (JAN. 9 OR 10) HE WAS CHECKING OUT CUSTOMERS AT THE REGISTER IN THE AUTO DEPT. THIS MAY HAVE BEEN AROUND 11-12 (NOON). HE WAS WEARING HIS MASK ONLY OVER HIS MOUTH NOBODY WANTS TO BE IN ICU ON A VENTILATOR. THIS STORE IS NEITHER A PLEASANT NOR SAFE PLACE TO SHOP.”

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Posted 4 years ago

“Now that every aspect of our lives has become political including the stores where we shop, I have decided to choose the stores where I shop based on their political leanings. NEW YORK/WASHINGTON (Reuters) - Walmart Inc , the world's biggest retailer, joined other major companies in indefinitely suspending donations to U.S. lawmakers who voted against President-elect Joe Biden's election certification. The Arkansas-based company said on Tuesday that in light of last week's attack on the U.S. Capitol, its "political action committee is indefinitely suspending contributions to those members of Congress who voted against the lawful certification of state electoral college votes." These are knee-jerk reactions that are clearly targeting one political party. I don’t recall them targeting the democrats when they called for violence against republicans. This past year I spent close to $7,000 at Walmart, not as much as I normally spend. That’s the last money Walmart will ever get from me. They have benefited greatly from the lock down on smaller businesses during this pandemic. I will spend my money in the future on small, locally owned businesses who don’t play politics. I hope others will do the same.”

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Posted 4 years ago

“Went to Walmart in Burbank from LA because the said Dia De Los Muertos Barbie's because my wife wants one for her birthday. they had 6 they had 0 then went to porter ranch because they said they had one. again nothing then back down to Rosemead because the sight said they had one nothing. Why didn't I call first I did and all they did if they picked up at all is put me on hold and hang up after about 30 minutes terrible customer service called the complaint line and all they did was give me the run around.”

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Posted 4 years ago

Walmart is rated 1.9 based on 1,104 reviews