Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,117 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,117 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 5 star review on 24th August 2025

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Walmart 1 star review on 10th March 2025

Juliat

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Third party sellers price gauging or selling used items from China mostly. Store won't return items bought online. Never recieved some items. Photo center online is horrible and don't match what you order online. Shipping estimates are totally off. Poor customer service via phone. Not worth it.”

Helpful Report

Posted 4 years ago

“I visited the Grassfield Store in Chesapeake,Va last night and it was ridiculous! This has always been my favorite store until yesterday!! The store was in a disarray! I walked in and there was a thin black girl playing on one of the mobile carts, driving between the displays and the register yelling to another guy standing in the isle, who was laughing & texting on his phone. Got to the mens department and there were clothes thrown everywhere - looked around and the entire store had items strewed all over the entire store!! These are slip hazards, so we told an employee that was in the clothing department and while stepping over clothes she says "yep" and walks away!! We went to the service desk to turn in a pricing device we found in the center isle on the floor & tell her about all the clothes and the stealing going on - the store "manager" laughed (a young girl) & said in a -I don't care attitude - "yeah it belongs to the electronic department" nothing was even said about the stealing or the mess. We witnessed a lady stealing (she had a HUGE purse - stuffing things in it) , we witnessed staff playing in the store, multiple employees staring on their phones, sarcastic employees, fall hazards, displaced electronic pricing item - what happened to this store?????”

Helpful Report

Posted 4 years ago

“I visited the Grassfield Prkwy Store in Chesapeake,Va last night and it was ridiculous! This has always been my favorite store until yesterday!! The store was in a disarray! I walked in and there was a thin black girl playing on one of the mobile carts, driving between the displays and the register yelling to another guy standing in the isle, who was laughing & texting on his phone. Got to the mens department and there were clothes thrown everywhere - looked around and the entire store had items strewed all over the entire store!! These are slip hazards, so we told an employee that was in the clothing department and while stepping over clothes she says "yep" and walks away!! We went to the service desk to turn in a pricing device we found in the center isle on the floor & tell her about all the clothes and the stealing going on - the store "manager" laughed (a young girl) & said in a -I don't care attitude - "yeah it belongs to the electronic department" nothing was even said about the stealing or the mess. We witnessed a lady stealing (she had a HUGE purse - stuffing things in it) , we witnessed staff playing in the store, multiple employees staring on their phones, sarcastic employees, fall hazards, displaced electronic pricing item - what happened to this store?????”

Helpful Report

Posted 4 years ago

“I’d like Walmart to stick to selling the junk made in China and stay out of giving opinions about US politics. Calling Senator Josh Hawley, who by the way is the only Senator with any courage to stand for fraud free elections, a sore loser is way wrong. Keep your stupid opinions to yourself and stick to being a grocery store/China junk outlet! I will be shopping elsewhere from now on.”

Helpful Report

Posted 4 years ago

“Walmart allows third party vendors to sell on their site. Walmart does not assist you once you are ripped off by these vendors. They tell you you ordered from that vendor so you have to work with them if you didn't receive the correct Item. This is ridiculous. If Walmart accepts your money on the vendors behalf, Walmart should be ready to refund you your money once the vendor cheats you by sending you something you didn't order. Walmart should be held responsible once one of their third party vendors cheat you, steal from you and rip you off. Walmart Customer service agents are also rude and hang up on you, since the product was not "sold by them". They are trying to be like Amazon but they are doing a horrible job at it.”

Helpful Report

Posted 4 years ago

“Walmart who gonna be soreloser now after your PR stunt back. fire the person responsible and maybe change our minds.”

Helpful Report

Posted 4 years ago

“This #Soreloser wants an Election without Fraud and Country we can stand proud of!! NO MORE WALMART”

Helpful Report

Posted 4 years ago

“These stores are despicable and Deplorable!! they sound off on Political issues and have been bilking the American people for far to long with their CHINESE JUNK!! I for one will mot shop there. While staff is usually pleasant and nice the CORPORATION itself is a USELESS entity!! BUY AMERICAN NOT CHEAP CHINESE GARBAGE”

Helpful Report

Posted 4 years ago

“This "#soreloser" that wants an election that does not have fraud involved and wants our civil rights protected, will not be supporting my local Walmart stores any longer.”

Helpful Report

Posted 4 years ago

“this "#soreloser" that wants to ensure our country has elections that are true will not be supporting you any longer.”

Helpful Report

Posted 4 years ago

“My vote was defraded and 3 of my friends dead parents voted for Biden. And, Walmart has a snide comment that a senator is standing up to protect my civil rights? F you Walmart.”

Walmart 1 star review on 30th December 2020

Helpful Report

Posted 4 years ago

“For some stupid reason Walmart.com assumed it was okay for them to go into my account and take money for an item I never received, got refunded for cause it didn't come! Then decided to go back into my account at 6:43am on 12/29/2020 without emailing me to see if I still want the item that I should've gotten a week before Christmas!!! I ordered it on 12/06/2020, got an email stating it was on backorder on 12/18/2020, didn't hear from them after that! So I ended up calling them, the guy refunded my money 2 days before Christmas but this morning 12/29/2020 @6:43am they assumed it was okay for them to go back into my account and steal my money!!! I called them and the girl fake apologized and said my money will be back into my account within 5 business days!! Why when it only took them seconds to take my money for something I didn't approve or have anything to do with it?!!!! Walmart.com sucks and have employees with sticky fingers if u know what I mean!!! Very disappointed!!!!”

Helpful Report

Posted 4 years ago

“I have been going to Walmart for the 6 am Senior Citizen hour on Tuesday in New Iberia, Louisiana. I had a problem with the Neighborhood Market Walmart in that the employees were not wearing masks. The Super store was wearing masks so I have been shopping there. Today when I was ready to check out there was only 1 check out and it was a self check out. Since I shop for multiple weeks I had a lot of stuff in my cart. I was checking and bagging as fast as I could, but the man behind me was very rude and fussy. I must admit I am not as fast as a store checker, but I was going as fast as I could knowing others were waiting. I understand that he was just frustrated that he could not check out. Anyway, today's shopping trip left me rattled and less than pleased with the store.”

Helpful Report

Posted 4 years ago

“I ordered two orders of two bags of packing peanuts. Every day for two weeks, someone sneaks two bags of them onto my door step, without ringing the doorbell so I can cancel them! Walmart's local store won't help me and the bags are still coming. Finally I get a hold of a walmart.com phone number, only by screaming at the local store's employee. I call the number, am put on hold for 16 minutes after explaining the problem while I wait for help. Instead I get a busy signal and then disconnected. I call again and clearly explain the problem, that I never ordered it, that the stuff keeps coming, and that I want to know whether I am being charged for stuff every day which I never ordered and don't want. The idiot rep, Andrea, responds that they will "replace" the wrong merchandise. Replace it? I want it stopped, not replaced. I talk to Andrea's supervisor, Erick. He is going to tell the supplier tomorrow. Erick has neither the authority or the information to FIX THE PROBLEM. IT IS ALL B.S. I did manage to choke the supplier's phone number out of Erick and will call the supplier myself. At $70.00 per delivery per day, this better stop soon and get resolved immediately. DO NOT ORDER FROM WALMART”

Helpful Report

Posted 4 years ago

“Been trying to get 2 cards from the ones I got with the money already gone. No help last time I tried they said someone would reach out to me. It didn't happen and 2 people's Xmas were taken from them. UNACEPTABLE. James”

Helpful Report

Posted 4 years ago

“IN store review: NORMALLY I would rate Walmart at a 4, however a December 27th shopping experience was not great. After Christmas sales on the 26th of December is never my thing but I usually try to get in before the end of the year. When you are shopping in the Christmas section at 50 percent off, there should ONLY be items 50 percent off! Do NOT put Hallmark Christmas Cards in the Christmas isle IF Hallmark does their own thing. Do NOT put Christmas storage in the Christmas section only to be told at check out or Customer Service that Storage is never half off. Do NOT put a family game on the end cap of Christmas only to be told at check out or Customer Service that games aren't half price. WHY is the game there? Why is the Storage there? Why are the Hallmark Cards there? Come on Walmart, I expect better from you AND I know NORMALLY you do better!!!”

Helpful Report

Posted 4 years ago

“Lots of customers and associate not wearing a mask.”

Helpful Report

Posted 4 years ago

“worst online shopping experience in history. Use Amazon!”

Helpful Report

Posted 4 years ago

“Overall a very bad customer experience with Walmart online ordering. Walmart delivery estimates are always wrong, expect to add weeks of too delivery dates. Also, you cannot cancel orders and get a refund after a very short window of time (30min). They will hold onto your money until the item is delivered then you can return it. They hope you either forget about the order or are too tired to go through the effort to return it. Ordered a snowblower in December, to be delivered in 2 days, only to have delivery date be moved to January, and they are still holding onto my money after I cancelled the order. I need the money to buy something to help remove snow, which is a big issue in our area in the winter with heavy snowfall. Amazon, and almost everyone else treats online customers properly and does order processing, cancellation and delivery estimates way better. As a customer, I feel Walmart has taken advantage of me, once they got my payment, they can move as slow as they want.”

Helpful Report

Posted 4 years ago

“I ordered Christmas presents for my two grandsons. Four day delivery and now it's been three weeks and there is only a few days left before Christmas. One grandsons present had come, but my daughter can't let him have for obvious reasons. I'm beyond upset. They shipped it long after it was supposed to be there. I live to far to get him something else. Really three weeks and no Christmas presents from Nana under the tree. Don't trust your important events to Walmart. I could have walked it to Texas by now!”

Helpful Report

Posted 4 years ago

Walmart is rated 1.9 based on 1,117 reviews