Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,106 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

Questions

Metrics

1.9

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NELSON

Debbie Smart

Supreme Assets Recovery AT G Mail .com

Walmart 1 star review on 10th March 2025

Juliat

Javier Carmen

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered multiple items. They came piece-meal, one at a time, day after day, dumped in our apartment lobby. We will never order from Walmart online again.”

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Posted 4 years ago

“Whole company and their web team are complete idiots. You know you are going to have an influx of traffic and you can't even check out your cart because of error and long load times. Complete morons and I will never spend another dime there.”

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Posted 4 years ago

“I received an email with a code merry60 which entitles me to avail cad 20 off my online order of cad 75. This doesnot work inspite the order being cad 90 before taxes and discounts. I have made calls to Walmart and like a ping pong ball given numbers to call to have my issue resolved. Yet none of the Walmart phone reps could solve it and say they are not trained and give me another number. This last markel guy was rude and insulting as well with no ettiquites. Also this happens every time that you receive email of evoucher and it gives an error till you don’t make some 10 calls which wakes the reps up and suddenly after days they have a solution till you have done most of your shopping. I am now thinking from Walmart as it is nuisance and have my credit card closed as well.”

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Posted 4 years ago

“For both pick up & delivery, AND online orders, Walmart is at the bottom for quality, accuracy, and customer service. I get laundry detergent that's leaking (twice now), incorrect quantities, random and completely unrelated substitutions (Vitamin b12 for d3), and green thread instead of black (for example). Pick up orders default to whatever store has your items available, so be careful with that! And don't even get my started on how my local Walmart has handled Covid. I'll be shopping at Target and Amazon from now on. For what little I save (if I save at all), it's not worth the constant hassle.”

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Posted 4 years ago

“Walmart.com will never be successful it's not possible the products are just coming in damaged don't work”

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Posted 4 years ago

“Most of the orders I ordered came in defective missing parts unassembled”

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Posted 4 years ago

“They try to compete with amazon by posting free 2 day shipping but you won’t get 2 day shipping mine came 5 days later”

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Posted 4 years ago

“I ordered a car tier online from Walmart #2941. and tire delivered in local store windward parkway on 11th November but today 16th November local store does not have any information where my tier is. I called customer service and went to the local store several times no one had clue where my tier is though FedEx showing is delivered on 11 November. It's so frustrating and wasting my time. I would never suggest anyone buy tier from Walmart online.”

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Posted 4 years ago

“Keeps canceling items once ordered. If they don’t have it then don’t say you have it. Unnecessary delayed caused by Walmart on multiple occasions. Fed up with this.”

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Posted 4 years ago

“I am very discouraged with the way walmart has no concern for customers that get hacked because of lack of security on there online systems.”

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Posted 4 years ago

“Theu won't ship my order it's been 6 days,web site says 1-2 day delivery,am going to cancel and go elsewhere”

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Posted 4 years ago

“So i ordered this tv and got a confirmation email and a delivery date of 11/18. Then on 11/14 i got an email saying it would be delivered early on that same day!.Well, late in the day i got another email saying Walmart has cancelled the order and issued a refund.With no explanation why. Good job Walmart.This is why i tell people to buy at Amazon.....”

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Posted 4 years ago

“I asked a simple question: "I'm trying to update my new phone number on your site and it says that it has to text me a Code to verify my request. You Can't Send A Text To My Home Phone Number. Why can't you just email me with the code"? As I type, I have received 9 email responses from Walmart. NONE, by the way, that even address my question!!! I just keep asking the same question and they just send answers to questions that I haven't asked !!! This company is a joke.”

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Posted 4 years ago

“I ordered online on 11/13 and when I when to pick up my order, after receiving the text that it was ready, the employees had no record of my order even though the money was taken out of my bank account. I was informed that I will not get my money back for 3-5 business days. When I talked on the phone with customer service (for about an hour), they placed the same order for the following day. When going to pick up my order on 11/14, the same thing happened. So, I not only was not able to get groceries, I am now being forced to wait 3-5 business days for double the amount of money. I am now unable to feed myself or my 2 kids for another week because my only money is being held for groceries I never received. Since no one on the phone was able to help me, I was forced to go into the store and put myself at risk (even though I am high risk for COVID-19 complications and should not be out in public). I spoke to a manager there to try to find a way to feed my family for a week since Walmart wasn’t able to fill my order and is holding my money. The only thing they were “able to do”, after another long conversation on customer service and a heated argument with the store manager, was to provide me with a $25 gift card (which will not feed my family of three for more than 3 meals). I am a frequent customer for online ordering and expected to be treated with more understanding and respect. I have worked in customer service for nearly 10 years and I have never seen/received such poor service, management, and helplessness, especially from such a large corporation. I am extremely disappointed in Walmart and am now more stressed than ever. I am most likely to never use Walmart to shop at ever again. If I could give Walmart 0 stars, I would.”

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Posted 4 years ago

“Order a on sale efuy robot sweeper for store pick up. Notified sweeper available for pick up before 8PM. 4 to 5hrs later notified cancelation of order out of stock. Dont know when more will be in stock 3 days later there now showing on there app as in stock and now there on sale at $50 more then when I placed my 1st order.”

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Posted 4 years ago

“I would rate them zero stars if I could. I have NEVER had an easy or positive experience with Walmart.com! Every time I deal with their nonsense and horrible customer service, I tell myself I will never again shop with Walmart. And every time I break down because they supposedly have something I’m looking for I regret it. This past incident sealed the deal. I’m done. I ordered a bike for my daughter for her birthday (her party was canceled twice due to COVID), the bike shipment was delayed. Okay, not the end of the world, finally it’s arriving, my daughter tracks the FedEx driver from her window jumping up and down so excited.. we open it up and instead of the 24” bike we ordered (that was in stock when ordered) we received a 29” bike for 6’ and taller. Huge bummer. Customer service was a huge headache. I was on the phone for over 40 minutes. I could barely understand the lady. Apparently they sold out of the bike we ordered so they put a different one that was the same price but not comparable at all. They want me to now drive to return it. The only option is a refund that will come next week sometime. Cool. Now I have to re shop for a bike, obviously from a different store, and wait another 2 weeks for delivery. And I’m out the $160 for a week it so, plus the $140 to buy a new bike from Amazon. I will NEVER deal with Walmart again! When I was there last year I specifically went to a certain store because they site said it was in stock. I spoke to 7 employees trying to find the item, no one could help. They told me that their “In Stock” does not actually mean it is in stock... what?! I explained Target can tell me how many are in stock and where they are located in each store and I’ve never had an issue, the Customer Service employee respond with “oh yeah, I love target!” I’m out. Save yourselves all the hassle and NEVER deal with this. Not worth it!”

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Posted 4 years ago

“The online service allows hackers to spam bots to buy up all available stock. I wouldn’t trust their online service with my payment info if they let hackers run rampant with zero measures to stop them or their programs in their system.”

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Posted 4 years ago

“tryed to order gift for my son. was on checkout and whole website glitched out. tried again after another 2 hour waiting period. same result. tryed again after another 2 hours and again same result. walmart online is a joke. a joke a joke.”

Walmart 1 star review on 13th November 2020

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Posted 4 years ago

“The worst website known to man”

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Posted 4 years ago

“Try to order for Black Friday soon it went on sale it was out of stock. Best Buy is the best place to buy they don't run out of stocks when it's on sale. They give you a chance to buy it. Walmart always been the worst retail store”

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Posted 4 years ago

Walmart is rated 1.9 based on 1,106 reviews