Walmart Reviews

1.9 Rating 1,119 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

Questions

Metrics

1.9

Based on 1,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 5 star review on 24th August 2025

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Walmart 1 star review on 10th March 2025

Juliat

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked a simple question: "I'm trying to update my new phone number on your site and it says that it has to text me a Code to verify my request. You Can't Send A Text To My Home Phone Number. Why can't you just email me with the code"? As I type, I have received 9 email responses from Walmart. NONE, by the way, that even address my question!!! I just keep asking the same question and they just send answers to questions that I haven't asked !!! This company is a joke.”

Helpful Report

Posted 4 years ago

“I ordered online on 11/13 and when I when to pick up my order, after receiving the text that it was ready, the employees had no record of my order even though the money was taken out of my bank account. I was informed that I will not get my money back for 3-5 business days. When I talked on the phone with customer service (for about an hour), they placed the same order for the following day. When going to pick up my order on 11/14, the same thing happened. So, I not only was not able to get groceries, I am now being forced to wait 3-5 business days for double the amount of money. I am now unable to feed myself or my 2 kids for another week because my only money is being held for groceries I never received. Since no one on the phone was able to help me, I was forced to go into the store and put myself at risk (even though I am high risk for COVID-19 complications and should not be out in public). I spoke to a manager there to try to find a way to feed my family for a week since Walmart wasn’t able to fill my order and is holding my money. The only thing they were “able to do”, after another long conversation on customer service and a heated argument with the store manager, was to provide me with a $25 gift card (which will not feed my family of three for more than 3 meals). I am a frequent customer for online ordering and expected to be treated with more understanding and respect. I have worked in customer service for nearly 10 years and I have never seen/received such poor service, management, and helplessness, especially from such a large corporation. I am extremely disappointed in Walmart and am now more stressed than ever. I am most likely to never use Walmart to shop at ever again. If I could give Walmart 0 stars, I would.”

Helpful Report

Posted 4 years ago

“Order a on sale efuy robot sweeper for store pick up. Notified sweeper available for pick up before 8PM. 4 to 5hrs later notified cancelation of order out of stock. Dont know when more will be in stock 3 days later there now showing on there app as in stock and now there on sale at $50 more then when I placed my 1st order.”

Helpful Report

Posted 4 years ago

“I would rate them zero stars if I could. I have NEVER had an easy or positive experience with Walmart.com! Every time I deal with their nonsense and horrible customer service, I tell myself I will never again shop with Walmart. And every time I break down because they supposedly have something I’m looking for I regret it. This past incident sealed the deal. I’m done. I ordered a bike for my daughter for her birthday (her party was canceled twice due to COVID), the bike shipment was delayed. Okay, not the end of the world, finally it’s arriving, my daughter tracks the FedEx driver from her window jumping up and down so excited.. we open it up and instead of the 24” bike we ordered (that was in stock when ordered) we received a 29” bike for 6’ and taller. Huge bummer. Customer service was a huge headache. I was on the phone for over 40 minutes. I could barely understand the lady. Apparently they sold out of the bike we ordered so they put a different one that was the same price but not comparable at all. They want me to now drive to return it. The only option is a refund that will come next week sometime. Cool. Now I have to re shop for a bike, obviously from a different store, and wait another 2 weeks for delivery. And I’m out the $160 for a week it so, plus the $140 to buy a new bike from Amazon. I will NEVER deal with Walmart again! When I was there last year I specifically went to a certain store because they site said it was in stock. I spoke to 7 employees trying to find the item, no one could help. They told me that their “In Stock” does not actually mean it is in stock... what?! I explained Target can tell me how many are in stock and where they are located in each store and I’ve never had an issue, the Customer Service employee respond with “oh yeah, I love target!” I’m out. Save yourselves all the hassle and NEVER deal with this. Not worth it!”

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Posted 4 years ago

“The online service allows hackers to spam bots to buy up all available stock. I wouldn’t trust their online service with my payment info if they let hackers run rampant with zero measures to stop them or their programs in their system.”

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Posted 4 years ago

“tryed to order gift for my son. was on checkout and whole website glitched out. tried again after another 2 hour waiting period. same result. tryed again after another 2 hours and again same result. walmart online is a joke. a joke a joke.”

Walmart 1 star review on 13th November 2020

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Posted 4 years ago

“The worst website known to man”

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Posted 4 years ago

“Try to order for Black Friday soon it went on sale it was out of stock. Best Buy is the best place to buy they don't run out of stocks when it's on sale. They give you a chance to buy it. Walmart always been the worst retail store”

Helpful Report

Posted 4 years ago

“tried to order a black Friday tv deal at the exact time that it went on sale and was told it was out of stock ! they do this in hopes that you will buy something more expensive very shady !”

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Posted 4 years ago

“Placed 2 online orders and both were wrong. First order had shorted 1 item. Second order I ordered 32x32 jeans and was sent 36x34. Will Never order from WalMart again. And now I have to go to Walmart to get my refund. I am an Amazon shopper and will only order from Amazon.”

Helpful Report

Posted 4 years ago

“I called to the customer service because I want to do a price match because the price is lower than it was a week ago for the product I bought. After speaking with representative I decided to give this product back and buy it in another store for the same money that you will now get this product. He didn't do anything to keep me being a Walmart customer. You have lost a regular customer who left you with several thousand dollars each year. Now with COVID 19, it's hard for everyone and you should do everything to make the customer happy. I understand the return policy but you should be customer friendly during these tough times. And it's not about $ 2 but $ 200 !!”

Helpful Report

Posted 4 years ago

“3 times in 45 days my grocer order was not delivered . no notice given each time i had to cancel my order and place a new one with exeter pa store. this time it has happened 2 straight days tried calling and goes directly to voice mail with a full box”

Helpful Report

Posted 4 years ago

“I waited for the 7 pm black friday deal to purchase a new 65 I ch t.v.. As soon as I clicked add to cart there was a out of stock message. That's bs. From this day forward I will not waste my time with this store. I will also spread the word to everyone I know on facebook and in person about how walmart operates. Who list items for sale at discount and has none in stock to sell. What a joke you are walmart.”

Helpful Report

Posted 4 years ago

“If there is any type of problem you pay hell getting your money back!! Shipping dates no good, packaging awful,& complaint dept could care less. Promises to correct & refund not kept.”

Helpful Report

Posted 4 years ago

“App update caused major errors”

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Posted 4 years ago

“Please be very careful when you purchase gift cards. The cards I just bought were taxed. I returned them and was told that some of them are taxable. Well I went elsewhere and purchased the same gift cards TAX FREE.”

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Posted 4 years ago

“Due to the Negligence of your CSR for Money Gram I'm a Scam? Your Store has had a Fortitude of Complaints to HQ! The CSR, on the phone was Ignorant/Unprofessional! Now my Lawyer is looking into this matter! Your Store will be Shut Down for not Correcting their Mistake! Yes my name is what my friend gave your CSR and No it was on your End! Not Money Gram! The Manager on 10\30/20 Stated," Could not Rectify the Problem & was not impressed Wal-Mart HQ sent him an email; regarding the above!!”

Helpful Report

Posted 4 years ago

“WARNING!!! Walmarts Third Party Vendor return policy is the most bogus business practice. We purchased a $329.00 adult tricycle through WalMart online and it ended up being a Third Party Vendor sale (not posted with the tricycle at the time of purchase). The tricycle had a few scratches, which we were okay with. After assemblying the frame, we found the pre-assembled gear was not working properly (note: this component came pre-assembled and fixed on the frame). We called a local WalMart to ask about returning the item and they asked us to bring it in. After we brought it to Customer Service they told us they could not accept it until it was disassembled and placed in a box with a return label. Personally, it sounds like poor customer service, but this is not the big issue. The big issue is vendor will not refund until the item is received and still has the option to not refund. This is the big issue. Imagine being out $329.00 with nothing to show for it. SMDH”

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Posted 4 years ago

“Brought a car battery from Walmart 5 days later it was rolled back 11 dollars. Went to get my discount and was told I need to bring the battery in the store. Explained to the manager that the battery was in the car that I drove to the store. Was told I needed to take it out and bring it in the store. Called cooperate and was told the same thing. This is what l call false advertising. Other stores when n item goes on sale you only have to Bring in your receipt, which i had .asked what if it were a 55" T.V. that was mounted on the wall. And was told the same would apply. They don't consider this false advertising,what you think 🤔 will be bringing my money somewhere else. SHAME ON YOU WALMART.”

Helpful Report

Posted 4 years ago

“Absolutely terrible!! I ordered a package for $300.00 after Walmart takes my money I get a text 2 days I need to be home for signature. So I go home and nothing shows up. I stay home the next day nothing. I call corporate and they offer me a whopping 5% for the 2 days of inconvenience of staying home. I said if the Waltons are that broke tell them to keep it. I don't want to take food off their table. So the girl says ill give you 30%. A few hours later I get a email with a 20% discount. I call the next day cause I have yet to get the package. I explain i want to talk to a manager. She tells me no Manger is around at the corporate office? I said well ill leave a review stating that..then she said...well there is one here just not beside me...I get put on hold 15 mins. I hang up and call again. I am told by the employee the manger does not want to talk to me. So i call again. Denied again to speak to the manager. Tomorrow I am going to the managers house in Bentonville and will relay the incident as it happened. Ill never order from Walmart again. Terrible customer service! Go Amazon”

Helpful Report

Posted 4 years ago

Walmart is rated 1.9 based on 1,119 reviews