Wilko Reviews

Name: Wilko
Rating: 2.82

2.8 Rating 583 Reviews

44 %

of reviewers recommend Wilko

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Metrics

2.8

Based on 583 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to spalding Lincolnshire branch and asked a member of staff to help me . Her name was Theresa and she was really helpful and polite . Thankyou Theresa”

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Posted 3 years ago

“just went in for scissors +asked young lady assistant +she took me straight to them+was very helpfull.went to self checkout+again young man james very helpfull.all this making a very enjoyable visit to carlisle store.”

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Posted 3 years ago

“I don't live in Bedford, but visited Wilko in Bedford High Street yesterday.I love your store.Was very impressed with the check out lady Silvana. She was helpful, patient and very efficient. I'll be back.”

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Posted 3 years ago

“I love the Wilko staff in Bedminster Bristol particularly Lisa & Simon they’re so lovely and accommodating and they have brilliant senses of humour - thank you Wilko”

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Posted 3 years ago

“Helped out this morning by Helen at hucknall branch she did everything to help me out with my enquiry nothing was too much trouble for her many thanks”

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Posted 3 years ago

“Went to Worksop wilkos to day staff very helpful and friendly.will be going again.”

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Posted 3 years ago

“Their customer service in the Gateshead store is outstanding ! The store assistants were of a enormous help couldn't fault them in anyway ! Actually the best customer service I have come across compared to other supermarkets and department stores they scored very highly. Thanks girls for helping a shopper in distress.”

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Posted 3 years ago

“First time I orderd on line ...customer service from ordering to delivery amazing ...came in half the time ... Photo frames great price to elsewhere...good quality too Will not hesitate to order again from them”

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Posted 3 years ago

“I had a paint problem that was very upsetting & distressing for me. I was extremely grateful and very impressed with all the help I received from Annette from the Wigan store. This wonderful lady did an absolutely fantastic job of resolving my problem from start to finish, making sure I was happy with the end result. May I say that Annette has helped me regarding various issues quite a few times during visits to Wilkos. Nothing is ever too much trouble for her and she has an extremely wonderful way of making you feel comfortable & at ease with her from the outset ... "People Skills" at it's best! She's a diamond & a definite asset to your company. I'd like to thank this lady very much for all her help ... Thank you Annette x”

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Posted 3 years ago

“Wilko is an amazing place to shop because it's easy and cheap, but still great quality stuff! I always buy my stationary from Wilko and it's EXTREMELY cheap! For example I got a pack of 10 black ballpoints for just 50p!! Highly recommend Wilko if you want to save money on your next stationary shop!”

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Posted 3 years ago

“Popped into the Brownhills store today. I have to praise the girls there today, they worked well, and got the ques down quickly whilst maintained social distancing. The lady on the till was very approachable and chatty. Makes a change to shop where staff are happy.”

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Posted 3 years ago

“Wow! What exceptional customer service I received from Tina in the Telford Wilkinson’s store. I was very indecisive on which pillows to choose for my bedroom so I kindly asked Tina as she was passing me if she could help me decide. She didn’t just give me a yes or no answer but was browsing around store choosing pillows I would not have otherwise chose. Until I finally walked away with two pink pillows and two, grey, crushed velvet pillows. The long pillows at the front was purchased from another store but I thought I would attach a photo to show how lovely it looks together Thank you Tina! 😊”

Wilko 5 star review on 28th February 2021

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Posted 3 years ago

“Allestree wilkos is very well recommended!!! With the times of the pandemic they still stand and deliver great service with help advice and anything you may need. I was in the store today when there was a few people being extremely rude to staff. Personally I don't feel like the staff get enough credit and I doubt there getting there support they need. They are working in a pandemic for people to buy essentials which I can honestly say during my visit looking around no other customers buying actual essentials. Customers actually being so rude and abruptly with staff! People need to realise we're all in this pandemic together and there risking there self's an family's to help these horrible people!!! Love the wilkos Allestree I only go to this one. Staff are amazing, helpful, polite, and just a all round friendly store! Thank you wilkos Allestree for all your doings even with the pandemic.stay safe”

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Posted 3 years ago

“Very well organised Debbie very polite and helpful on the door , I was served by Helen who was very polite . Shop was not over crowed which was great you could get round easily and safe.”

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Posted 3 years ago

“Charles street branch. Leicester. Yesterday. I had the pleasure of being assisted by Jasvir. This lady really goes over and above when it comes to customer care. I was in to purchase a few items., couldn’t find anything and was in a rush. Within a couple of seconds of talking to her. I knew exactly where the items I needed were. Shortly after she was organising the queue to pay. Very efficiently. So polite and helpful, the queue soon went down. I would definitely employ this lady. Well done Jasvir. You certainly impressed me.”

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Posted 3 years ago

“Hi wilko you are a fab company I can’t believe how fast my deliveries were even Xmas week many thx Anne I would recommend you anytime.”

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Posted 3 years ago

“Angie is a real star. She went out of her way to help me with the Xmas hamper on a very busy Saturday. Beautiful Xmas stuff. All you need and very affordable.”

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Posted 3 years ago

“Shopping in Pontypool store happy with everything left couldn’t find my bank card went back staff looked everywhere it even remembered which checkout I used before I left Staff member Alistair got a chair lifted my bag on to it and helped me take everything out saying he didn’t want me to cancel card and be worrying I couldn’t find the card but he said take everything out of the bag to be sure it was there and I am very grateful for the cheerful help I received.”

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Posted 3 years ago

“I have the best customer set in a long while .droylsden branch I went for a particular light fitting but sold out but the assistant went and phoned another branch and ask them to hold it for me .nothing was to much trouble.so nice to be rested with kindness .thank you s lloyd”

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Posted 3 years ago

“Considering that we're going through a global pandemic, Wilko have provided me with an excellent & prompt service. The items which I wanted to buy weren't available in store, so I placed an online order with Wilko on the evening of Sunday 22/11/2020. I wasn't expecting my order to be delivered until the 01/12/2020, but I'am really impressed as it has been delivered today the 25/11/2029. Thank you to all of the team at Wilko.”

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Posted 3 years ago

Wilko is rated 2.8 based on 583 reviews