Wilko Reviews

2.8 Rating 584 Reviews

44 %

of reviewers recommend Wilko

2.8

Based on 584 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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How is Wilko returns process?

(2 weeks ago)

Greater than 88% of reviewers feedback is Wilko returns process could be better.

(2 weeks ago)

0.00%

Industry Average

“ Wasted days waiting in for deliveries or returns all down to a lack of customer service/discretion right at the beginning of my order. ”

- Julie GARDINER