Wilko Reviews

2.6 Rating 671 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 671 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Wilko deliver on time?

Helpful Report

(2 weeks ago)

Greater than 33% of reviewers feedback is Wilko normally delivers on time.

Helpful Report

(2 weeks ago)

54.35%

Industry Average

“ A courier service which i've never heard of with no website or business address came a day before delivery date and left a card saying it had been returned to depot. ”

- Matt

Wilko Reviews

Delivery - Average