Wilko Reviews

2.9 Rating 575 Reviews

45 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.9

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Wilko deliver on time?

Helpful Report

(1 week ago)

Greater than 35% of reviewers feedback is Wilko normally delivers on time.

Helpful Report

(1 week ago)

48.48%

Industry Average

“ I ordered a plastic storage tower, paid for express next day delivery, I waited in all day . No delivery tried phoning but I was told to go on line. This I did got an email saying thank you for your email but don't send any more. Useless information and Useless service. ”

- Toni

Wilko Reviews

Delivery - Slow