Wilko Reviews

2.8 Rating 585 Reviews

44 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.8

Based on 585 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Wilko resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 64% of reviewers feedback is Wilko takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

67.09%

Industry Average

“ I ordered two 5 litre cans of paint, one of which had a split on arrival. Judging by the level of mess I suspect it was the courier who had done the damage as he completely ignored the 'This Way Up' sign on the parcel also. I asked Wilko for a refund and within 2 hours they had refunded me the full amount, (including the undamaged can) as well as giving me a further 20% discount on a future purchase. Excellent service all round! ”

- Chris

“ I was on the self service so did not press enough button to obtain the receipt. ”

- Kirsty Atkin

“ The customer service is very good everyone was so friendly and very helpful when I was trying to find items I was looking for. ”

- Anonymous

Wilko Reviews

Customer Service - Average