Wilko Reviews

2.6 Rating 673 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Wilko take to deliver?

Helpful Report

(2 days ago)

Wilko normally delivers within 5 Days.

Helpful Report

(2 days ago)

53.49%

Industry Average

“ waiting in for experience delivery all week , time off work on day due but still no order, no refund and no way of sorting it out. ”

- Charlene Hobbs

“ Don't waste your time or money I've been waiting a month for delivery, taken the day off work and never received ”

- ""

“ I ordered a bed for my daughter and it arrived 6 days later than the arranged delivery date. Customer service is shocking and very slow to respond & reply as its all done via email. Will not use Wilko ever again!! ”

- Anonymous

Wilko Reviews

Delivery - Average