Wilko Reviews

2.8 Rating 583 Reviews

44 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.8

Based on 583 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Wilko deliver? How long does Wilko take to deliver? Does Wilko deliver on time? How is accuracy and good condition of items delivered by Wilko?

Returns

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Customer Service

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How long does Wilko take to deliver?

Helpful Report

(2 weeks ago)

Wilko normally delivers within 5 Days.

Helpful Report

(2 weeks ago)

48.48%

Industry Average

“ Company who charged €20 when goods were £10.90 plus £4.95 delivery. Wilko St Helens decided to round up to £20.? Contacted them before delivery date however still pushed it through letter box before I answered. I am now contacting bank to cancel this . Will you pick up. ”

- Anonymous

“ My order was short a couple of items which wasn't the end of the world but when I contacted them their response was slow, full of apologies and promises followed by non delivery, and extremely poor communication. ”

- Duane Allmark

“ Bunch of conmen Damaged delivery covered in paint no… Damaged delivery covered in paint no answer to what's app no answer to email n waited on phone for 20 mins no reply So I am left with a delivery covered in paint and damaged trousers and table. ”

- Nigel

Wilko Reviews

Delivery - Slow