Wilko Reviews

2.5 Rating 706 Reviews

37 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.5

Based on 706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Wilko take to deliver?

Helpful Report

(1 week ago)

Wilko normally delivers within 5 Days.

Helpful Report

(1 week ago)

56.25%

Industry Average

“ Then they told me I had to sort the return myself with a delivery company that never even turned up. ”

- Anonymous

“ I had three different delivery dates on two emails but they refused to clarify an exact one but insisted I sent proof I had consent from my husband to get the information we needed. ”

- Anonymous

“ I ordered a bed over a month ago, expecting a simple, straightforward delivery. ”

- Joe

Wilko Reviews

Delivery - Average