Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent advice on choosing the best sofa bed for my requirements. My sofa is a fantastic addition - comfortable and gorgeous looking with a contemporary feel. I know my mum will sleep like a log on the bed at Christmas too!”

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Posted 7 years ago

“Polite and helpful during all communications. Delivered on time. Great service. Would defiantly recommend both the company and the sofa.”

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Posted 9 years ago

“Easy and very friendly to deal with”

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Posted 9 years ago

“Overall very good. Delivery is outsourced and they were ok but should have worn gloves when unpacking the sofa bed. Rest was flawless.”

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Posted 8 years ago

“Really efficient delivery times”

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Posted 8 years ago

“It was refreshing to be able to speak to a real person from the off. Loved the rapid sending of initial information and fabric samples, very good communication throughout the whole process. We were able to change our delivery day when the time came and the two delivery guys were incredibly personable, professional, friendly and polite. We LOVE our fabulous new sofa bed and have a queue of friends waiting to visit and try it out!”

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Posted 6 years ago

“Great service from start to finish. Excellent communication along the way Excellent product, very comfortable.”

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Posted 7 years ago

“Excellent service very good workmanship and value for money.”

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Posted 7 years ago

“Very good service and excellent at keeping customer informed of progress on the order and delivery.”

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Posted 7 years ago

“Delivery team extremely efficient and helpful when asked to defer delivery date.”

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Posted 7 years ago

“Simple to follow website, good telephone communication throughout the transaction”

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Posted 9 years ago

“great service throughout”

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Posted 7 years ago

“lovely show room, personable service, and good delivery experience”

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Posted 8 years ago

“The delivery team had a puncture, but still delivered (just later). Thank you.”

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Posted 8 years ago

“Great service good communications and prompt delivery.”

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Posted 8 years ago

“Excellent”

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Posted 6 years ago

“Amazing customer service- will not hesitate to buy from them again and recommend to friends.”

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Posted 8 years ago

“Willow and Hall is an excellent company to deal with and we were delighted to receive our sofa bed earlier than we had anticipated. We have not tried it yet though so I cannot comment on the comfort just yet.”

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Posted 9 years ago

“Don't usually leave feedback but W&H were honestly so good I couldn't not. Customer service is second to none”

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Posted 8 years ago

“Superb quality and service”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews