Willow & Hall Reviews

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and marketing is great.”

Helpful Report

Posted 8 years ago

“The design of products is good, the manufactured quality is good.the fabric choices are good but you could have a section of contemporary modern stylish pattern designs.for some people Although not my taste. The showroom is too small.not enougg different designs in stock The staff are polite and helpful but inefficient. I awaited 7 Days for the right quote. I would however buy again”

Helpful Report

Posted 7 years ago

“Great product and good service. The £40.00 was paid to dispose of old sofa but was cancelled at last minute. The driver advised that money would be refunded. \The £40.00 has not yet been refunded.”

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Posted 8 years ago

“As I have not yet received the sofa I cannot see the point of this survey as cannot comment on the service received - as I haven't received any”

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Posted 9 years ago

“Excellent sofa, and brilliant on-line order service, with follow-up. One star dropped as we went into the showroom in advance, and the people serving were very snooty.”

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Posted 6 years ago

“There was a delay in the delivery due to traffic and we were promptly informed about it and given the choice of a delivery quite late in the evening or the following day. We chose the following day and the sofa was installed swiftly and efficiently and our old sofa was moved to an upstairs room.”

Helpful Report

Posted 6 years ago

“Very good service from start to finish”

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Posted 7 years ago

“Professional, speedy delivery. The delivery company was helpful and friendly, unpacked everything and took away the packaging.”

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Posted 8 years ago

“Overall I was very pleased with the service and the delivery team was exceptional. However, I was asked to call to confirm my delivery slot and despite calling and emailing to confirm the time they'd given me, they called again a few days later to ask me to confirm. Apart from that I was very happy with the service and product.”

Helpful Report

Posted 6 years ago

“Good service”

Helpful Report

Posted 8 years ago

“Good experience of ordering and delivery”

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Posted 7 years ago

“Thought them very efficient and helpful - we haven't bought anything such as a sofa or bed etc online before and felt there was always that element of something not being as we wished.”

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Posted 6 years ago

“Bought via the web-site which was easy to navigate. Delivery was as advised and explanation of the workings of the sofa bed clear. Nothing to object to.”

Helpful Report

Posted 6 years ago

“Slight misunderstanding as to how long chair took to make. Delivery very efficient with good contact with delivery people. Chair is very comfortable and we are very happy with it.”

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Posted 8 years ago

“Happy with the sofa bed but not particularly impressed with delivery service. They were running 3 hours late, without informing me and managed to damage the front door. Not helpful in trying out the emchanism”

Helpful Report

Posted 8 years ago

“Customer services were contacted because the product did not entirely match comfort expectations. While the situation was resolved in a reasonable manner, I would have preferred that the replacement upgrade cushions had been provided for the initial price difference (£75) rather than the £215 charged. Nonetheless as the cushions may been bought in components, rather than actually manufactured in the company?s factory in Wiltshire, this may have been an extra cost beyond control of the company.”

Helpful Report

Posted 8 years ago

“Telephone response good, email response poor”

Helpful Report

Posted 8 years ago

“Personal and efficient apart from delivery. Only reason its is not 5* is that the communication to the delivery team was not good and it meant they tried to delivery even though we had warned them in advance we could not accept the delivery at that time.”

Helpful Report

Posted 6 years ago

“we were warmly welcomed at the showroom and given a clear demonstration of the workings of the bed.”

Helpful Report

Posted 9 years ago

“our order was dealt with very quickly. We appreciated the 'phone call to check that our order was correct.”

Helpful Report

Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews